Business Process Outsourcing, Dell United States, business process outsourcing.#Business #process #outsourcing

Business Process Outsourcing

Transform your business outcomes through platforms and automation

What we offer

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Related items

Business process outsourcing

Learn about industry-specific and cross-industry solutions from Dell Services BPO.

Business process outsourcing

See how the AFTE can go to work for you.

Business process outsourcing

Our AFTE command center helps control, understand and analyze the efficiency of the AFTEs, with real-time statistics, performance monitoring and analytical capabilities.

Business process outsourcing

See how our BPO Services is shaped by a culture of continuous value addition, innovation and automation that improves business outcomes with industry-specific platforms.

Business process outsourcing

Learn about industry-specific and cross-industry solutions from Dell Services BPO.

Business process outsourcing

See how the AFTE can go to work for you.

Business process outsourcing

Our AFTE command center helps control, understand and analyze the efficiency of the AFTEs, with real-time statistics, performance monitoring and analytical capabilities.

Business process outsourcing

See how our BPO Services is shaped by a culture of continuous value addition, innovation and automation that improves business outcomes with industry-specific platforms.

Business process outsourcing

Learn about industry-specific and cross-industry solutions from Dell Services BPO.

Business process outsourcing

See how the AFTE can go to work for you.

Business process outsourcing

Our AFTE command center helps control, understand and analyze the efficiency of the AFTEs, with real-time statistics, performance monitoring and analytical capabilities.

Business process outsourcing

See how our BPO Services is shaped by a culture of continuous value addition, innovation and automation that improves business outcomes with industry-specific platforms.

Business process outsourcing

Business process outsourcing





What is business process outsourcing (BPO)? Definition from, business process outsourcing.#Business #process

business process outsourcing (BPO)

Business process outsourcing

  • Share this item with your network:
  • Keeping Up With IT Innovations Dell EMC
  • Preventing ROBO Mayhem Dell EMC
  • See More
  • The BPO profession in 2015 ComputerWeekly.com

Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, human resources (HR) or accounting, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace.

Business process outsourcing

Business process outsourcing

What should be in a CIO’s IT strategic plan?

This complimentary document comprehensively details the elements of a strategic IT plan that are common across the board – from identifying technology gaps and risks to allocating IT resources and capabilities. The SearchCIO.com team has compiled its most effective, most objective, most valued feedback into this single document that’s guaranteed to help you better select, manage, and track IT projects for superior service delivery.

By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.

You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.

BPO services

Two categories BPO is often divided into are back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support.

Back office outsourcing offers organizations services to help manage tasks like data entry, data management, surveys, payment processing, quality assurance and accounting support. Back office tasks are integral to a company’s core business process and help keep business running smoothly.

Front office outsourcing services deal with customer interactions. Examples of front office tasks include phone conversations, email, fax and other forms of communication with customers. Front office outsourcing providers’ service lists include:

Outsourcing options

BPO that is contracted outside a company’s own country is sometimes called offshore outsourcing. BPO that is contracted to a company’s neighboring country is sometimes called nearshore outsourcing, and BPO that is contracted with the company’s own county is sometimes called onshore outsourcing.

Pros and cons of BPO

The top advantages of BPO are saved money and increased time to focus on the core business. Some other benefits include:

  • Speed and efficiencies of outsourced business processes are enhanced
  • Organizations using BPO get access to the latest technology
  • Freedom and flexibility to choose the most relevant services for the company’s operations
  • Quick and accurate reporting
  • Save on resources related to staffing and training

Some disadvantages of outsourcing business processes include:





What is Business Process Outsourcing definition advantages and disadvantages, UCMS Group Russia,

What is Business Process Outsourcing definition advantages and disadvantages

Business process outsourcing

Business process outsourcing

Business Process Outsourcing (BPO) is a type of outsourcing in which a company outsources non-core business processes to another company. BPO is the most flexible form of outsourcing, involving a close relationship between the customer and outsourcing provider.

Unlike piecemeal outsourcing of individual projects with specific deadlines and budgets, business process outsourcing may not have fixed time or budget restrictions. With BPO, outsourcers are in charge of an entire functional area of the business, not just separate tasks.

BPO definition

While BPO is defined as outsourcing of any process area, the term is often used to also refer to narrower types of outsourcing. Outsourcing of industrial manufacturing (essentially a type of BPO) is often broken out into a separate type of manufacturing (or industrial) outsourcing. BPO is rarely used to describe outsourcing of auxiliary processes such as facilities cleaning or cafeteria services.

Most often, BPO refers to outsourcing of high-level processes, typically related to finance, personnel, marketing, or legal support. IT and corporate information systems are often included as part of business process outsourcing.

BPO advantages and shortcomings

The advantages of BPO are virtually identical to the advantages of piecemeal outsourcing. In both cases, the main goal of outsourcing is to control costs thanks to the greater competency of the contractor in the relevant business processes or tasks. Compared to task-by-task outsourcing, BPO achieves even greater cost savings over the long term but requires more initial preparation.

In some cases the main push for BPO is not due to cost savings, but the desire for greater control and predictability. BPO makes costs predictable through clear financial terms stipulated in the contract and service level agreement (SLA).

The main disadvantages of BPO include its relative complexity: it is much more difficult to entrust entire business processes, as opposed to specific tasks, to an outside contractor. So this kind of outsourcing requires more comprehensive preliminary analysis when selecting a contractor, as well as possible adaptation of business processes before outsourcing them.

The economic benefits of BPO are accomplished through the contractor s greater competence in non-core (for the customer) business processes. Transfer of specific business processes is rarely the goal of BPO. In most cases, BPO involves outsourcing of processes that are found at almost all organizations, such as personnel management, tax accounting and payroll. BPO tends to have a smaller scope of application than simpler outsourcing of tasks.

With BPO, outsourcers are responsible for larger functional areas and the customer is naturally concerned about the quality and safety of services. This worry is one of the factors holding back BPO, since the high expectations of customers are not always in keeping with the reputation and past experience of some service vendors on the market.

Overall, the advantages and shortcomings of BPO are very similar to those of outsourcing in general. As the most flexible form of outsourcing, business process outsourcing can bring maximum benefits but has larger shortcomings and a smaller scope of application.

BPO examples

There are many types of BPO worldwide today and many of these are in successful use at Russian businesses. Depending on the specifics and industry of each specific company, the processes to be outsourced can differ significantly. Nonetheless, there are several textbook examples of BPO that are representative of almost all sufficiently large businesses.

HR management outsourcing

All companies have to deal with personnel management: hiring, payroll, and tax reporting. The vast majority of companies do not specialize in these services, however, and do not have the necessary expertise. This is one of the reasons why Human Resources Outsourcing (HRO) has become so popular.

In most cases, outsourced tasks are related to employee selection and recruitment (as well as staff leasing and outstaffing). HR administration and payroll are outsourced less frequently.

Russian companies often outsource HR management. Staffing agencies are examples of companies providing selection and hiring services. There are relatively few providers of comprehensive staff management and HR recordkeeping services, among which the UCMS Group and Intercomp are among the largest in Russia.

Outsourcing of customer management and call centers

One widespread example of BPO is outsourcing of customer relationship management (CRM), including outsourcing of phone calls to dedicated call centers. The vast majority of Western companies use this type of BPO, placing expensive call centers in locations with low prevailing wages and even in other countries.

India is regarded as the hotbed of call center outsourcing services, by providing acceptable quality to Western companies at very low prices (thanks to low wages). Oftentimes call centers are located in Eastern Europe and in some Arab countries (such as Egypt).

Outsourcing of call centers is quite common in Russia, but is of a slightly different form. Russian-language requirements rule out all countries except for parts of the former Soviet Union. Many Russian companies prefer to place their customer service centers in provincial Russian cities with comparatively low wages. A special legal entity is established for running the call center, which allows calling the process outsourcing. There are also independent companies on the market that provide comprehensive services for call center outsourcing.

Outsourcing of accounting

Outsourcing of accounting and bookkeeping is much like outsourcing of HR management. In both cases, the contractor is given non-specific functions that are necessary for companies of all sizes and industries.

In theory and in practice, outsourcers can perform all accounting functions, down to completing bank payments and providing source documents to contract partners. However, this does not prevent setting up complicated and flexible business processes that combine outside companies and in-house staff to achieve maximum efficiency.

One of the most common concerns about outsourcing of accounting and bookkeeping concerns the security of sensitive financial information – any outsourcing company will go to great lengths to protect its market reputation and existing customer base.

Outsourcing of IT processes

Many types of BPO have become more available thanks to the near-universal adoption of IT, reducing the cost and time necessary for coordination between the customer and outsourcer. Before the 1990s, some types of outsourcing (such as offshore call centers) were almost impossible due to technical reasons. This is why the term “outsourcing” is so often associated with IT, although the term itself does not imply it.

Today s IT industry is rich with examples of BPO: manufacturing and software development are often outsourced. Traditionally, the leader in IT manufacturing is China, with offshore software development concentrated in India, Eastern Europe and Russia. In 2007–08, several leading IT firms swooped into Russia to set up development centers.

Often “IT BPO” is taken to mean outsourcing of corporate IT processes that are not related to IT itself. In Western countries, comprehensive IT outsourcing has caught on, in which the contractor manages the customer s entire IT infrastructure. This approach is extremely rare in Russia, where companies prefer to limit themselves to certain types of IT BPO, such as hosting of applications or corporate sites. The main providers of IT outsourcing in Russia today are traditional systems integrators for which BPO is not their core business. At the same time, IBM and HP are very actively increasing their presence in the Russian IT services market.

Software on Demand

Software on Demand (SoD) is a type of IT process outsourcing. Unlike ordinary hosting, an SoD outsourcer both provides the hardware for hosting information systems and ensures their installation, support, and updates.

With SoD, customers pay not for ownership of software per se, but rent it (accessing it through a web interface). So unlike traditional software licensing schemes, the customer has relatively small recurring payments and does not have to make large investments in system acquisition. Recurring payments also mean that if the customer does not need the software for a time, the customer can stop using it and freeze payments to the developer.

SoD is a clear example of the relationship between different kinds of BPO. Developers of SoD systems for personnel management or bookkeeping can also be providers of BPO in these areas. One example is the UCMS Group, which develops the Quinyx HR management system while also providing outsourcing of HR processes.





Business Process Outsourcing, Dell United States, business process outsourcing.#Business #process #outsourcing

Business Process Outsourcing

Transform your business outcomes through platforms and automation

What we offer

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Related items

Business process outsourcing

Learn about industry-specific and cross-industry solutions from Dell Services BPO.

Business process outsourcing

See how the AFTE can go to work for you.

Business process outsourcing

Our AFTE command center helps control, understand and analyze the efficiency of the AFTEs, with real-time statistics, performance monitoring and analytical capabilities.

Business process outsourcing

See how our BPO Services is shaped by a culture of continuous value addition, innovation and automation that improves business outcomes with industry-specific platforms.

Business process outsourcing

Learn about industry-specific and cross-industry solutions from Dell Services BPO.

Business process outsourcing

See how the AFTE can go to work for you.

Business process outsourcing

Our AFTE command center helps control, understand and analyze the efficiency of the AFTEs, with real-time statistics, performance monitoring and analytical capabilities.

Business process outsourcing

See how our BPO Services is shaped by a culture of continuous value addition, innovation and automation that improves business outcomes with industry-specific platforms.

Business process outsourcing

Learn about industry-specific and cross-industry solutions from Dell Services BPO.

Business process outsourcing

See how the AFTE can go to work for you.

Business process outsourcing

Our AFTE command center helps control, understand and analyze the efficiency of the AFTEs, with real-time statistics, performance monitoring and analytical capabilities.

Business process outsourcing

See how our BPO Services is shaped by a culture of continuous value addition, innovation and automation that improves business outcomes with industry-specific platforms.

Business process outsourcing

Business process outsourcing





Business Process Outsourcing – Invictus BPO, business process outsourcing.#Business #process #outsourcing

Business Process Outsourcing

Yes, Invictus BPO services is the answer! As you know, Business Process Outsourcing (BPO) is a valuable and flexible strategy for your organization. BPO helps you achieve high performance by helping you control costs, reduce risk, and foster creative collaboration in growing the business and enhancing your customer experience.

Invictus BPO, not only provides you near shore, multilingual, 24X7 quality resources, services and results at near shore prices. Our experienced, knowledgeable management team is supporting you on all sides of the customer journey. Invictus Solutions has a focus on the true understanding of what a partnership relationship needs to succeed!

So, Invictus BPO takes on your company culture, makes your customer s experience and engagement seamless and transparent. We take pride in completing your customer s journey. Invictus Solutions understands the day by day support needed for your management team, provides a focus on enhanced communication and state-of-the-art analytic support.

Plus working in Belize, a great nearshore destination with our highly trained employees, strong telecom technology platform, is just an all around fun place to be!

Invictus BPO is the key to a successful outsourcing project, with our vast experience we will partner with you to create the right approach and experience. We have the global scale, flexibility and technology expertise to deliver your successful global BPO projects. Invictus BPO will work with you to implement the tailored solution your business requires and execute the process from our new state of the art facility.

We have successful BPO relationships with global brands such as One Network, as well as a number of large US public sector organizations. This has given Invictus BPO the perspective to help clients see opportunities, as well as the capabilities to help seize those opportunities.

Things we can do for you:

  • 24/7 live telephone support
  • Appointment setting and management
  • Billing solutions
  • Inbound/Outbound sales
  • Inbound/ Outbound calling services
  • Call transferring and routing
  • Order taking and payment processing
  • Technical support activities

Come join our Invictus BPO family, in Belize!





Business Process Outsourcing BPO – BPM Solution for Business Processes, business process

Business Process Outsourcing

Home » Solutions » Business Process Outsourcing

Business Process Outsourcing

Attain operational efficiency for business process excellence

Enhance Resource Productivity

Efficiently manage work load and track resource performance across process life cycle to maximize their productivity.

Simplify Complex Process Deployment

Highly agile solution framework allows BPO organizations to create efficient processes spanning multiple industries and geographies.

Ensure Operational Efficiencies

Automate core elements of processes and gain complete visibility to remove any bottlenecks and enhance performance.

Case Study: Newgen helps leading BPO in automating Accounts Payable process for a client across North America

Business Process Outsourcing (BPO) has long been the strategic choice for companies looking to achieve cost reductions while improving their service quality, increasing shareholder value and focusing on their core business capabilities.With rapid globalization transforming business operations across industries, BPO industry is poised for unprecedented growth. However, most global enterprises prefer to tread this path with caution as it involves great risk, especially for the customer related processes. Organizations undertake stringent due diligence and performance mapping before zeroing in on the most capable vendor for outsourcing their critical processes.

Newgen solutions for BPOs allow organizations to ensure the highest quality standards and complete process transparency, when servicing their clients. It transforms Business Process Outsourcing (BPO) vendors from being mere service providers to becoming valued partners for their clients by creating significant operational efficiencies across the process lifecycle. Newgen’s breadth of capabilities, proven project management skills and an inherent ability to integrate technology with business processes makes it the natural choice as your technology partner.

Some of the key vertical specific processes for BPOs which can be optimized using Newgen’ Business Process Management solutions are:

  • Healthcare Medicare enrolment, medicaid enrollment, provider contracting, claims processing etc.
  • Banking and Finance – Account opening, account servicing, customer query resolution, mortgage processing (loan origination) and others in trade finance business.
  • Insurance – New business, claims and anything that follows an ACORD form in insurance.
  • Telecom – Customer on boarding acquisition, data entry verification, complaints handling, disputes, bill processing etc. among others.

Newgen has already brought significant value to many top of the line BPO vendors through its Business Process Management (BPM) solutions with below built in capabilities

Process Designing

BPOs face the arduous task of designing and implementing complex process across diverse industries spanning multiple geographies. Newgen’s suite of solutions for business process outsourcing (BPO) industry helps BPO service providers to rapidly define, model, deploy and modify complex processes. It provides them a robust framework to deploy varied processes with equal amount of ease and efficiency. Its collaborative process modeling and simulation tools help process architects in overcoming differences in perception, language and understanding by allowing them to interact in a real time environment.

Dynamic Queue Management

The unpredictable and ad-hoc nature of work often creates unrealistic timelines for BPO service providers. Bottlenecks are created that choke up the day to day work. Newgen’s solutions for BPO service vendors fosters intelligent queue management and enables ad-hoc routing and reassigning of work to create operational efficiency.

Staff Management

Resource optimization is the most critical differentiator in Business Process Outsourcing (BPO) industry. Newgen BPO solutions ensure a single unified BPM interface for resources irrespective of the back end system to enhance their productivity. The system automatically determines work load at each process stage for a justified work distribution. It also manages their leave requests, task reminders, transportation requisitionsand activity logs to enable a smooth flow of work.

Comprehensive Reporting

Today businesses have complex contractual arrangements with their BPO vendors often based on some pre-defined performance metrics. It is essential for BPO vendors to maintain performance based reports. Newgen solutions for BPO industry has built in reporting capabilities that allow BPOs to maintain highly configurable reports based on key indicators business indicators including cost, revenues, P L as well as quantitative and qualitative turn around times (TAT) for individuals.

Business Process Outsourcing Benefits

  • Quick Process Rollouts The solution allows BPOs to achieve faster process automation through a well laid out, customizable operational framework. Newgen’s rich domain expertise and vast industry experience helps them to quickly design and implement multiple organizational processes in no time.
  • Adherence to SLAs The solution consists of a comprehensive performance measurement platform built on easily configurable metrics. It ensures 100% compliance to service and delivery standards as per the terms and conditions of the contract. It is especially hand for cases with performance linked payout structures.
  • Low Cost of Operations Automating key elements of the process significantly brings down the operational overheads as it leads to resource and infrastructure optimization. It shortens the process lifecycle considerably by reducing the number of steps involved and speeding up the execution.
  • Real-time Visibility The solution provides a single unified view of the entire length and breadth of process, allowing BPOs to track and monitor each and every aspect of a process. With this enhanced visibility, organizations are able to streamline the process and remove all bottlenecks adversely affecting the performance.
  • Change Management The system is extremely agile and flexible, allowing BPOs to quickly adapt to any change required by their clients. It helps them in providing enhanced and incessant customer services by minimizing any time delays between process changes.
  • Simplified Training Risk Minimization Simple, easy to understand process flows allow resources to quickly get a grip of the process without the need for exhaustive trainings. Seamless integration with core system ensures a consistent operational environment.

Useful Resources

Request More Information

Newgen solutions enable BPOs to quickly configure and roll out new customer processes by allowing rapid modeling and customization of business processes. It enable quick implementation of transactional customer processes using image-based BPM platform that provides out-of-the-box desktop for coordinated image/ data entry forms. Some core focus areas are:

  • End-to-End automation centralization of processes
  • Real-time visibility adherence to regulatory compliance
  • Rapid process deployment and rollout with faster changes to business processes without worrying about their effects on lower levels of implementation
  • Help re-align, consolidate and streamline processes for Captive BPOs
  • SLA management with geography wise calendar support




Business Process Outsourcing, Deloitte UK, business process outsourcing.#Business #process #outsourcing

Business Process Outsourcing

Our Business Process Outsourcing (BPO) team incorporates specialists in the selection of, and implementation of BPO contracts, including programme management (contract mobilisation), strategy and insight into client buying requirements, financial modelling for PbR and contract profitability analytics. We would be delighted to discuss your opportunities and challenges and how we may be able to help.

The processes

Business Process Outsourcing spans the delivery of front office (customer facing) processes, back office (generic business) processes and middle office (business specific, operational) processes by a third party to improve cost and / or quality of delivery.

Costs versus value

On-going economic challenges are both a blessing and a curse within BPO. Potential clients looking for opportunities to cut their own costs means an increase in opportunities but at the same time a heightened desire to get more for less. This squeezes margins and adds contract risk.

Business process outsourcing

Government

In the case of Government there is an increasing interest in outsourcing frontline services on a Payment by Results (PbR) basis. This requires a greater focus on transformation and quality, not just efficiency, as well as expertise in new, more risky, contracting models and heightened reputational (political) risk.

Financial Services

Financial services represents the largest private sector segment for BPO. The current instability in this sector presents new opportunities, for example e.g. consumer credit checks, credit card processing, payment processing, conveyancing, but is also subject to the greatest regulatory scrutiny, e.g. relating to offshore / trust administration services.

Business process outsourcing

Whether you focus on financial services, the public sector, niche industries, onshore or offshore, we have the breadth and depth of experience to bring meaningful insights to your business.

Nick Jeal, Partner, Business Process Outsourcing Sector Lead

Industry Associations

Deloitte is is proud to be BSA’s Associate Member.

We believe that our partnership with BSA sustainably benefits the industry as we continue to develop unique insights which Business Services companies look at to grow and compete.

Business process outsourcing





Business Outsourcing Solutions – Business Process Outsourcing Philippines, business process outsourcing.#Business #process

business process outsourcing

Business process outsourcing

Build A Better Business With Business Outsourcing Solutions

Business process outsourcing is the business model of this generation. From content creation, marketing, down to.

Business process outsourcing

5 Effective Benefits of Search Engine Optimization for Small Business

Small businesses have a lot to benefit from search engine optimization or SEO. It’s not even an exaggeration.

Business process outsourcing

Business Process Outsourcing Solutions | Quality Content for Less

Always having problems in meeting deadlines for your website content? Don’t let this bother you.

Business process outsourcing

We provide outsourcing to many companies including United States, Australia, Philippines, England, Abu Dhabi, Dubai, Saudi Arabia, Singapore, Canada, Brazil, Mexico.

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing

Business process outsourcing





Globalization and Business Process Outsourcing Consulting #letterpress #business #cards

#business process outsourcing

#

Business Process
Outsourcing Consulting

World-class companies have continued to leverage technology and business best practices to widen the gap between their performance and that of their peers. In recent years, world-class companies have shifted their focus to business process outsourcing (BPO) to drive higher performance. While business process outsourcing can deliver significant benefits in efficiency and cost reduction, there can also be challenges and pitfalls associated with outsourcing. For enterprises considering outsourcing, partnering with the right outsourcing consulting firm can help to ensure that they yield the desired benefits.

Hackett outsourcing consultants believe that BPO is the most compelling event in the SG A world for the next 5-10 years. The impact of business process outsourcing is of such magnitude that it will challenge the conventional wisdoms that have guided the way service delivery models for SG A have been architected over the past two decades. Ensuring the correct mix of structure, people, performance and technology will result in the optimum balance of an effective and efficient global organisation.

Offshoring and outsourcing alone are not “silver bullets.” Offshoring in combination with other business transformation initiatives will drive performance optimization. Since the late 1990s, organizations in North America and Europe expanded the business process outsourcing to most of their back office functions, like IT infrastructure and applications development, human resources, finance and accounting. Most of these transactions represented a “lift and shift” business process outsourcing strategy whereby current processes were moved from a high costs to a low costs geography but little or no business transformation either preceded or followed the process transition. As expected, few of these transactions enabled company to achieve world-class performance. Hackett believes the next wave of BPO transactions will encompass both “transform and shift” and “shift and transform” business process outsourcing strategies. This expected change in sourcing strategy will have a profound impact on how strategic sourcing strategies are formulated and executed.

Hackett uses its market leading intellectual property on world-class performance and business best practices and its deep knowledge of the BPO service provider capabilities to assist clients in selecting and contracting with the optimal BPO service provider that can enable the client to implement its process transformation roadmap via a “shift and transform” sourcing strategy. Not only is more value derived from the project, but the actual project timetable can be significantly accelerated, reducing costs and mitigating project risks for all stakeholders.

Hackett outsourcing consulting advisors offer the optimum combination of in-depth functional, transformation and sourcing expertise. Our approach is to treat business process outsourcers as client partners and to work collaboratively with them, to drive innovative solutions through targeted workshops and to look at their transformation skills subsequent to replicating business processes in an outsourced environment. By focusing on successfully integrating retained and outsourced functions, we ensure that end-to-end processes are integrated and perform at world-class levels.

Hackett advises clients on BPO and globalization across all of their back-office functions, from finance outsourcing. HR outsourcing to IT outsourcing and Procurement outsourcing. We assist clients in managing the selection of BPO service providers, leading the process for provider selection, contracting and governance, as well as transitioning to the new delivery model. We also design shared service center delivery models and manage site selection, migration, governance and the change management needed for a smooth transition.

Drawing on years of experience working with major corporations from around the world, The Hackett Group’s outsourcing consulting services can guide you through all stages of a business process outsourcing initiative, including the selection of an outsourcing provider, the negotiation of a service contract with the provider, the creation of a governance structure, and the transition to the newly outsourced service. The Hackett Group has deep outsourcing expertise across all business functions including finance outsourcing, HR outsourcing, procurement outsourcing, and IT outsourcing.

The Hackett Difference

Hackett is the only sourcing advisor in the marketplace that is focused on assisting clients to achieve world-class performance by leveraging outsourcing. See how Hackett differs from the traditional strategic sourcing provider.





Globalization and Business Process Outsourcing Consulting #business #accounts

#business process outsourcing

#

Business Process
Outsourcing Consulting

World-class companies have continued to leverage technology and business best practices to widen the gap between their performance and that of their peers. In recent years, world-class companies have shifted their focus to business process outsourcing (BPO) to drive higher performance. While business process outsourcing can deliver significant benefits in efficiency and cost reduction, there can also be challenges and pitfalls associated with outsourcing. For enterprises considering outsourcing, partnering with the right outsourcing consulting firm can help to ensure that they yield the desired benefits.

Hackett outsourcing consultants believe that BPO is the most compelling event in the SG A world for the next 5-10 years. The impact of business process outsourcing is of such magnitude that it will challenge the conventional wisdoms that have guided the way service delivery models for SG A have been architected over the past two decades. Ensuring the correct mix of structure, people, performance and technology will result in the optimum balance of an effective and efficient global organisation.

Offshoring and outsourcing alone are not “silver bullets.” Offshoring in combination with other business transformation initiatives will drive performance optimization. Since the late 1990s, organizations in North America and Europe expanded the business process outsourcing to most of their back office functions, like IT infrastructure and applications development, human resources, finance and accounting. Most of these transactions represented a “lift and shift” business process outsourcing strategy whereby current processes were moved from a high costs to a low costs geography but little or no business transformation either preceded or followed the process transition. As expected, few of these transactions enabled company to achieve world-class performance. Hackett believes the next wave of BPO transactions will encompass both “transform and shift” and “shift and transform” business process outsourcing strategies. This expected change in sourcing strategy will have a profound impact on how strategic sourcing strategies are formulated and executed.

Hackett uses its market leading intellectual property on world-class performance and business best practices and its deep knowledge of the BPO service provider capabilities to assist clients in selecting and contracting with the optimal BPO service provider that can enable the client to implement its process transformation roadmap via a “shift and transform” sourcing strategy. Not only is more value derived from the project, but the actual project timetable can be significantly accelerated, reducing costs and mitigating project risks for all stakeholders.

Hackett outsourcing consulting advisors offer the optimum combination of in-depth functional, transformation and sourcing expertise. Our approach is to treat business process outsourcers as client partners and to work collaboratively with them, to drive innovative solutions through targeted workshops and to look at their transformation skills subsequent to replicating business processes in an outsourced environment. By focusing on successfully integrating retained and outsourced functions, we ensure that end-to-end processes are integrated and perform at world-class levels.

Hackett advises clients on BPO and globalization across all of their back-office functions, from finance outsourcing. HR outsourcing to IT outsourcing and Procurement outsourcing. We assist clients in managing the selection of BPO service providers, leading the process for provider selection, contracting and governance, as well as transitioning to the new delivery model. We also design shared service center delivery models and manage site selection, migration, governance and the change management needed for a smooth transition.

Drawing on years of experience working with major corporations from around the world, The Hackett Group’s outsourcing consulting services can guide you through all stages of a business process outsourcing initiative, including the selection of an outsourcing provider, the negotiation of a service contract with the provider, the creation of a governance structure, and the transition to the newly outsourced service. The Hackett Group has deep outsourcing expertise across all business functions including finance outsourcing, HR outsourcing, procurement outsourcing, and IT outsourcing.

The Hackett Difference

Hackett is the only sourcing advisor in the marketplace that is focused on assisting clients to achieve world-class performance by leveraging outsourcing. See how Hackett differs from the traditional strategic sourcing provider.





BPO – Business Process Outsourcing – Gartner IT #start #your #own #business

#business process outsourcing

#

Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics. BPO offerings are categorized in two major categories: horizontal offerings (those that can be leveraged across specific industries) and vertical-specific offerings (those that demand specific industry vertical process knowledge).

The global market for service delivery continues to be a fundamental component of sourcing strategies. Sourcing executives can use this research to analyze country suitability for outsourcing, shared services or captive delivery centers for business and IT services.

The drive toward the digitalization of education spotlights certain key foundational components to achieve it. New technologies, as well as new ways of looking at existing technologies, create challenges and opportunities for education CIOs to advance the transformation of education.

How will senior executives get status updates on how your enterprise is progressing toward becoming a digital business? Key performance indicators that establish goals and assess progress are an important element of any digital business transformation. This presentation provides guidelines and examples to help CIOs and CDOs choose the right KPIs.

Business transformation and growth initiatives are top priorities for CEOs. Regardless of whether those transformation efforts execute on a digital business, customer experience, or other business strategies, transformation means changing business processes. Enterprises no longer have the luxury of taking a long time to re-engineer business processes. Cloud lowers the barrier to entry for new competitors, but it also accelerates time to transformation.

Become a Client





Globalization and Business Process Outsourcing Consulting #monkey #business

#business process outsourcing

#

Business Process
Outsourcing Consulting

World-class companies have continued to leverage technology and business best practices to widen the gap between their performance and that of their peers. In recent years, world-class companies have shifted their focus to business process outsourcing (BPO) to drive higher performance. While business process outsourcing can deliver significant benefits in efficiency and cost reduction, there can also be challenges and pitfalls associated with outsourcing. For enterprises considering outsourcing, partnering with the right outsourcing consulting firm can help to ensure that they yield the desired benefits.

Hackett outsourcing consultants believe that BPO is the most compelling event in the SG A world for the next 5-10 years. The impact of business process outsourcing is of such magnitude that it will challenge the conventional wisdoms that have guided the way service delivery models for SG A have been architected over the past two decades. Ensuring the correct mix of structure, people, performance and technology will result in the optimum balance of an effective and efficient global organisation.

Offshoring and outsourcing alone are not “silver bullets.” Offshoring in combination with other business transformation initiatives will drive performance optimization. Since the late 1990s, organizations in North America and Europe expanded the business process outsourcing to most of their back office functions, like IT infrastructure and applications development, human resources, finance and accounting. Most of these transactions represented a “lift and shift” business process outsourcing strategy whereby current processes were moved from a high costs to a low costs geography but little or no business transformation either preceded or followed the process transition. As expected, few of these transactions enabled company to achieve world-class performance. Hackett believes the next wave of BPO transactions will encompass both “transform and shift” and “shift and transform” business process outsourcing strategies. This expected change in sourcing strategy will have a profound impact on how strategic sourcing strategies are formulated and executed.

Hackett uses its market leading intellectual property on world-class performance and business best practices and its deep knowledge of the BPO service provider capabilities to assist clients in selecting and contracting with the optimal BPO service provider that can enable the client to implement its process transformation roadmap via a “shift and transform” sourcing strategy. Not only is more value derived from the project, but the actual project timetable can be significantly accelerated, reducing costs and mitigating project risks for all stakeholders.

Hackett outsourcing consulting advisors offer the optimum combination of in-depth functional, transformation and sourcing expertise. Our approach is to treat business process outsourcers as client partners and to work collaboratively with them, to drive innovative solutions through targeted workshops and to look at their transformation skills subsequent to replicating business processes in an outsourced environment. By focusing on successfully integrating retained and outsourced functions, we ensure that end-to-end processes are integrated and perform at world-class levels.

Hackett advises clients on BPO and globalization across all of their back-office functions, from finance outsourcing. HR outsourcing to IT outsourcing and Procurement outsourcing. We assist clients in managing the selection of BPO service providers, leading the process for provider selection, contracting and governance, as well as transitioning to the new delivery model. We also design shared service center delivery models and manage site selection, migration, governance and the change management needed for a smooth transition.

Drawing on years of experience working with major corporations from around the world, The Hackett Group’s outsourcing consulting services can guide you through all stages of a business process outsourcing initiative, including the selection of an outsourcing provider, the negotiation of a service contract with the provider, the creation of a governance structure, and the transition to the newly outsourced service. The Hackett Group has deep outsourcing expertise across all business functions including finance outsourcing, HR outsourcing, procurement outsourcing, and IT outsourcing.

The Hackett Difference

Hackett is the only sourcing advisor in the marketplace that is focused on assisting clients to achieve world-class performance by leveraging outsourcing. See how Hackett differs from the traditional strategic sourcing provider.





Business Process Outsourcing #financial #markets #today

#business process outsourcing

#

HR Business Process Outsourcing (HR BPO)

Human Resources isn t easy. It s complex, costly, and constantly changing. And the stakes are high. But that s not your problem any more. We pioneered Human Resources Business Process Outsourcing (BPO), and we re ready to take over.

Let us handle the complexity of human resources

Human Resources touches so many areas of your business: benefits administration, time and attendance, talent management, even payroll. So instead of fighting to stay on top of it all, imagine what life would be like with:

  • Lower expenses for Human Resources staff, infrastructure, and technology
  • Human Resources teams freed up to focus on more strategic tasks
  • Improved overall global operations through streamlined processes
  • Access to one of the best global technology platforms in the outsourcing industry
  • Lower exposure to risk and compliance regulations

Yes, this is possible. From one provider. With a an all in one approach to Human Resources BPO.

Sophisticated software plus expert service means better HR for you and your firm.

We know HR. In fact, we love it so you don t have to. Our Human Resources BPO solution combines, processes, technology and dedicated service to supplement your in-house resources. Or we can act as your Human Resources department. Either way, we help minimize your administrative headaches, and our deep compliance expertise helps you mitigate regulatory penalties.

These tools, backed by our unrivaled support and expertise, will transform how you track time and attendance, and what it means to your business.

We re ready when you are.

Not every company is ready to outsource their human resources function. But when you are ready to let go, we re ready to manage and unify all your HR so you can unlock the real potential of your business.

Learn how we can help:





IPhone Applications Development Company #iphone #application #development, #iphone #app #ideas, #iphone #app


#

iPhone Apps Development Company

Recent Posts

Being a mobile software development company, we specialize in iPhone and other Smartphone applications development across numerous domains: business, travel, education, finance, games, search tools, social networking, etc. We have effectively created mobile apps for numerous small- to medium-sized enterprises, as well as for large-scale enterprises. Our team of professional and talented iOS developers create scalabe and secure apps. Building custom iPhone applications, we apply our many-year technology expertise and our best development methodologies. Our creative approach to each iOS project makes our customers happy with the end solution. Our professional and creative iPhone application programmers have excellent technical background and long-term experience, hence finding optimal and best fit solution for your business.

WHAT WE OFFER

Our company offers customized apps for iPhone employing up-to-date technologies based on native iPhone SDK. We develop mobile applications in the following domains:

  • Communication and social networks
  • Mobile games
  • Multimedia
  • Entertainment
  • Search tools
  • Web applications
  • Utilities
  • Banking and financial field, etc

more

OUR EXPERTISE

  • iOS SDK
  • Cocoa Touch
  • Objective C
  • Xcode IDE
  • XML Parsing
  • Secure Coding
  • Accelerometer
  • GPS
  • Core Location Framework
  • WebKit Programming
  • Core Audio and Video and more

WHY US?

  • Rich expertise in mobile apps development for iOS
  • Deep knowledge of iPhone SDK
  • Time and cost effectiveness
  • Continuous technical support

ABOUT iPHONE

The iPhone is a smartphone developed by Apple Inc, firstly released in 2007. It runs iOS mobile operating system and combines the functions of iPod media player, tablet computer and PDA: calls and voice mail, SMS and MMS, Bluetooth, Internet, multimedia (music, photo, video), GPS, etc. The popularity of iPhones is rapidly growing among business men due to its rich capabilities.


Outsourcing to India, Companies Outsourcing to India, Outsourcing Software, Legal Outsourcing India,


#

Outsourcing to India

Outsource to India has become very popular destination for outsourcing because of quality, technological agility, flexibility, cost control, time-to-market and competitive advantage.

1. India is a talent-rich country

2. India exports software to 95 countries around the world

3. India enjoys the confidence of global corporations

82% of the US companies ranked India as their first choice for software outsourcing

Bill Clinton applauds India’s brainpower: says Indian-Americans run more than 750 companies in America’s Silicon Valley. You liberated your markets and now you have one of the 10 fastest growing economies in the world, said President Clinton.

Bill Gates says India is an IT superpower: strikes strategic alliances with Wipro and Infosys to develop applications on the .Net platform

Jack Welch opens $130 million Technology Center in Bangalore, GE’s largest R D center outside the US: celebrates 10 years of GE Medical Systems in India

4. India Offers Multiple Advantages

Outsource to stay competitive. Leading companies worldwide realize that to maintain stay ahead, they need to reduce costs, provide the best quality, use the latest high-tech skills, and be reliable and innovative

Outsource to a mature industry with world-class systems, systems and quality

Of the 23 software companies in the world that have achieved the prestigious SEI-CMM Level 5, 15 of them are Indian. India will soon have the highest number of ISO-9000 software companies in the world, according to Nasscom.

5. India has state-of-the-art technologies for total solutions: outsource turnkey projects

Offshore assignments have moved up the value chain – from data entry to large and complex turnkey projects of 200 to 300 person years.

Business Process Re-engineering

  • Maintaining Legacy Systems
  • 6. IT is a major thrust area for the Government of India

    IT is one of the Government of India’s top five priorities.

  • The National IT Task Force submitted its 108 point Action Plan to promote IT in the country. The Government of India has approved the plan and is in the process of implementing it.
  • A separate Ministry of Information Technology was set up to expedite swift approval and implementation of IT projects and to streamline the regulatory process.
  • Information Technology Act 2000: The Information Technology Bill that was passed in the Indian Parliament in May 2000, has now been notified as the IT Act 2000. The IT Bill brings E-commerce within the purview of law and accords stringent punishments to cyber criminals . With this, India joins a select band of 12 nations that have cyber laws.

  • Software Technology Parks of India offer world-class infrastructure and various incentives and concessions to encourage foreign investment and promote software development in India e.g. 100% Foreign equity is permitted and approved under the Automatic Route delegated powers to The Director STPI, tax holiday until 2010, etc.

    7. India has a stable government and is one of the world’s 10 fastest-growing economies

    Fifty years of democracy

  • Indian service sector contributes a massive 51 per cent to India’s GDP. Within this category, the most promising is computer software export, which grew at an amazing rate of 40-50 per cent every year during the 1990s.
  • Excellent investment potential: India ranked third in Asia, just after Japan and China, in terms of investment potential for the next 10-year period in a study by the Export-Import bank of Japan.
  • Privatization of the infrastructure sector
  • A convergent network is being created by the intertwining of the ISP, Telecom, VSAT, Cellular and networking sectors. India’s large business houses and Public Sector Units are working towards creating greater bandwidth availability.

  • How to Draft an Outsourcing Agreement, BPO Agreement, KPO Agreement?

    A good outsourcing agreement is one which provides a comprehensive road map of the duties and obligations of both the parties – outsourcer and service provider. It minimizes complications when a dispute arise. However, many a times people neglect to pay attention while drafting an outsourcing agreement.

    A properly drafted Outsourcing Agreement saves a lot of problems later on. Lawyers who understanding the work culture and legal environment of both the jurisdictions should be involved in drafting Outsourcing Agreements.
    _____**** _____

    Before finalizing an outsourcing agreement, the terms should be thoroughly discussed and negotiated to avoid any misunderstanding at a later stage. Lawyers from all applicable jurisdictions must be consulted before finalizing any outsourcing agreement.

    Before signing an Outsourcing Agreement the following must be properly addressed:

    Duties and obligations of Outsourcer

    Duties and obligations of service provider

    Applicable law to outsourcing agreement

    Term of the Agreement

    Events of Defaults and Addressing

    Dispute Resolution Mechanism them


    Managed dns services – load balance, failover, geoip, geodns, gslb, geolocation #managed


    #

    Sites built on cloud services such as Amazon Web Services and Microsoft Azure can now automatically and transparently redirect user traffic from their bare domain name to the www version of their sites. Simply add a http redirection record in the edgedirector control panel and all further record maintenance is automatic. The edgedirector http redirection service is geodns enabled and hosted on multiple distributed redundant edgedirector servers

    Affiliate marketers and traffic aggregators can use chained redirects crossing domains as a means of referral masking to protect the source of their user traffic.

    dns services for geo-targetted global load balancing
    dns services for automatic distributed failover

    server health is constantly monitored in parallel from multiple data centers, when a server fails or the server requests a pause, the dns records are dynamically altered to point to other balanced servers or hot spare standby servers

    dns records are dynamically selected to respond to queries with the server address configured for the geographic location as determined by the address of the incoming query

    global load balancing, failover and hot spare features can be combined to achieve the best result possible for high availability and lowest network latency

    global load balancing can be configured on CNAME records for third party cloud and cdn traffic management

    a customer webcast

    read and watch the windward.net blog and webcast to find out how one happy customer dramatically improved their site uptime and availability.

    $15 per million queries
    no minimum
    no contract

    wildcard records
    instant record updates
    server controlled traffic management
    email and sms alerts
    daily usage reports
    administrative zone change alerts
    browser based control panel
    courtesy standby server
    dynamic load management api
    http management api
    bulk text file input
    free setup support
    free technical support
    http redirection service

    content delivery networks
    global load balancing
    automatic server failover
    geoip/geolocation
    global disaster recovery
    performance optimisation
    distributed high availability
    content regionalisation
    cloud services management

    DNS is a core internet protocol that enables your web presence by translating human readable domain names to network routable addresses. DNS availability is critical to delivering your audience to your site on demand around the clock.

    Our managed authoritative dns hosting services deliver the DNS uptime and availability that are crucial to your success.

    The edgedirector.com authoritative dns server platform is scalable, flexible, and responsive. It delivers accurate dns responses quickly and propagates dns zone record changes immediately to all dns servers. No more waiting for dns updates. It is authoritative dns service at its best.

    The service is further enhanced with an advanced dns feature set to help you stay at the front of the internet pack.

    automated maintenance failover
    When your servers are unavailable, your visitors are pointed to a information page hosted on edgedirector.com servers. The pointing mechanism is specially designed to inform and reassure human users while also avoiding search engine penalties. Even if all of your servers in every data center are unavailable, your users will still receive some reassurance that you will be back.

    wildcard dns record support
    Users can be directed to a default server when the hostname does not exist in your dns zone. No more lost users from typing errors like ww .example.com.

    global dns load balancing
    Use dynamic geoip mapped dns records to point your users to the closest healthy server to improve server response latency. Turn your existing servers into a custom content delivery network with an international footprint.

    geoip content delivery mapping
    A content delivery network can also be geolocation aware. Dynamic dns answers are used to point your users at the geolocation designated server for their geographic place of origin. You can easily deliver geotargeted content from single or multiple content distribution servers.

    monitored server failover
    edgedirector.com monitors your servers and tailors dns answers automatically to include only servers that are currently available in the defined set. Designated subscriber administrators are automatically notified of outages for corrective action. Once the server is back online, it will again be included in the server pool.

    hardware load balancing compatible
    You may designate any ip address as the published endpoint in your dns records. This includes the public interfaces of single or redundant hardware load balancers and caching appliances in your data center. Combine global load balancing with local load balancing for the best server response time and greatest resilience to service interruptions.

    These advanced dns based capabilities work together to provide your users with the best service possible. A set of globally distributed geolocation aware servers becomes as easy to manage as a single server and as powerful as any CDN. Imagine a no-compromise CDN custom built for your unique requirements with complete control in your hands.

    more on managed dns services.

    If a picture is worth a thousand words, the experience is worth a million words. Try the 10 second geolocation demo.

    managed dns service outsource host provider hosting outsourcing, distributed global geotarget geoip geolocation gslb geodns, authoritative authoritative dns name server, domain names web site website addresses names urls, root glue master primary secondary dns domain name service server system, register domain name registration, user friendly customer service management tool control panel, mail email domain web forwarding redirect, named bind easydns powerdns neustar ultradns limelight akamai, custom maintenance page redirect, whois, dns wildcard soa authority address cname mx ptr txt spf dkim record propagation, in-addr.arpa, rfc, virtual server cluster failover failback high availability ha load balancing balance round robin roundrobin reverse proxy webcache, e-commerce ecommerce, cloud management cloud services cloud dns

    distributed server monitoring
    exactstate.com

    microsoft platform specialists
    platformlabs.com

    disaster recovery sites
    edgeplex.com

    web site spell check
    accuratespelling.com

    copyright 2007 – 2014
    all rights reserved


    Sampoorna Computer People – Indian Recruitment Agency for IT Jobs, ITES Jobs,


    #

    Sampoorna Computer People is a Recruitment Agency established in 1990, providing consultancy exclusively in recruitment of IT, ITES (BPO) Telecom Professionals. Our Head Office is in Mumbai (Bombay) and we have offices at Bangalore, Chennai (Madras), Delhi, Hyderabad and Pune.

    Our HO has created a recruitment system which has been certified for ISO 9001:2015 by Bureau Veritas India. We are the First IT Telecom specialist recruitment company in India to get this certification. Sampoorna is a founder member of ERA (Executive Recruiters Association) which is India’s Recruitment Agency’s Industry Organisation We probably have the largest Data Bank of IT Telecom Professionals for a recruitment consultant on an all-India basis. The database is extensively automated to enable advanced skill matching.

    Sampoorna Computer People has been assisting a large number of organisations in recruiting IT (software hardware) Telecom professionals, at all levels, in India and abroad. We are a multi-person; multi-location organisation and can handle multiple positions of varying levels and volumes.

    Sampoorna has handled openings in areas of IT, Telecom, BPO, ITES, software, hardware, marketing, telecom, data communications, operations, training, human resources and general management. Openings handled have been at all levels including Chief Executives. Sampoorna Top Search handles recruitment at the senior management level.

    We have placed candidates with multinationals and industry leaders, as well as small organisations. We have been the largest recruitment partners for multinationals as well as Indian Industry leaders. A partial list of clients is provided on the website. We have also helped many end-user organisations in recruiting computer professionals. We have assisted multinationals in their start up recruitment for setting up Software Development Centers in India. Our assignment with them can be on continuous or on project basis. We also handle contract staffing positions through our division – Sampoorna ICT Staffing (SIS).


    Call Center Business Plan Sample – Executive Summary #call #center #outsourcing #rfp


    #

    Call Center Business Plan

    Executive Summary

    Introduction
    It is the mission of Vashon Solicitation Services to provide clients with top quality call center services 24 hours-a-day. A service that provides our clients with the greatest chance of communicating with their end customers. We do B2B and B2C services including both inbound and outbound calls. We have a dedicated and well trained cadre of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner.

    Whatever a client’s customer relations goals are: quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, VSS has the people with the expertise to professionally service those needs.

    The Company
    VSS will be a limited liability partnership registered in the state of Delaware for tax purposes. Its founder is Mr. Martin Gibbs, a former telemarketing head with Medfone, Inc. Mr. Gibbs has brought together a highly respected group of telemarketing and customer relations specialists who have a total of 35 years of combined experience with this industry.

    The company has a limited number of private investors and does not plan to go public. The company has its main offices in Gig Harbor, Washington. The facilities include office spaces, conference rooms, and a phone center. The company expects to begin offering services in June of Year 1.

    The Services
    Vashon offers a wide range of call center service including both inbound and outbound calls. We provide bilingual services in both english and spanish. The most common needs that we can fulfill are:

    • Generate sales leads
    • Set appointments
    • Market research
    • Surveys (including statistical analysis and political surveys)
    • First level help desk
    • Database or mailing list information
    • Business development
    • Point-of-sale product promotion
    • Seminar and conference invitations

    VSS is not a telemarketing company, we do not create the marketing campaigns for our clients. Experience has shown that many companies desire to create their own marketing campaign since they already have marketing personnel with extensive contact and experience in the industry.

    The Market
    The telemarketing industry is a growing industry with most companies having an annual growth between 6.5% and 8%. This is due to businesses that are becoming increasingly aware of the need for market information and the desire to reduce customer turnover rates in a hard hit economy. A significant trend in this industry is the growing number of clients who wish to outsource telemarketing functions to client companies instead of developing such infrastructure in-house. This makes for an excellent opportunity for VSS. However, long-term analysis of growth rates in this industry show a cyclical pattern and VSS does not expect this high growth rate to continue.

    VSS plans to enter into two market segments. First, we will work in the medical services industry since they have a high need to maintain contact with their patients at all times. We will also be working as a first level help desk for a number of small high-tech companies, and be taking on short-term projects such as surveys from small clients.

    Financial Considerations
    Start-up assets required are shown in the tables accompanying the Start-up Summary topic. This includes expenses and the cash needed to support operations until revenues reach an acceptable level. Most of the company’s liabilities will come from outside private investors and management investment, however, we have obtained current borrowing from Bank of America Commercial Investments, the principal to be paid off in two years. A long-term loan through Charter Bank of Tillamook will be paid off in ten years. We also have a line of credit from Viking Bank that we can draw upon if need be.

    The company expects to reach profitability in year two and does not anticipate any serious cash flow problems. We conservatively believe that during the first three years that about three ongoing contracts per month will guarantee a break-even point.

    Need actual charts?

    We recommend using LivePlan as the easiest way to create graphs for your own business plan.

    1.1 Keys to Success

    Vashon’s keys to long-term survivability and profitability are:

    • Create long-term contracts that demand constant monitoring or on-call services.
    • Keeping close contact with clients and establishing a well functioning long-term relationship with them to generate repeat business and obtain a top notch reputation.
    • Establish a comprehensive service experience for our clients that includes consultation, progress reports and post-program feedback.

    1.2 Mission

    It is the mission of VSS to provide our clients with top quality call center services 24 hours-a-day that provide the greatest chance of communicating with end customers. We do B2B and B2C services including both inbound and outbound calls. We have a dedicated and well trained cadre of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner.

    Whatever a client’s customer relations goals are: quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, VSS has the people with the expertise to professionally service your needs.

    1.3 Objectives

    The three year goals for Vashon Solicitation Services LLC (VSS) are:

    • Achieve break-even by year two.
    • Establish long-term contracts with at least four clients.
    • Establish minimum 95% customer satisfaction rate to form long-term relationships with our clients and create word of mouth marketing.

    Your business plan can look as polished and professional as this sample plan. It’s fast and easy, with LivePlan.


    BPO – Business Process Outsourcing – Gartner IT #online #business #schools

    #business process outsourcing

    #

    Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics. BPO offerings are categorized in two major categories: horizontal offerings (those that can be leveraged across specific industries) and vertical-specific offerings (those that demand specific industry vertical process knowledge).

    The global market for service delivery continues to be a fundamental component of sourcing strategies. Sourcing executives can use this research to analyze country suitability for outsourcing, shared services or captive delivery centers for business and IT services.

    The drive toward the digitalization of education spotlights certain key foundational components to achieve it. New technologies, as well as new ways of looking at existing technologies, create challenges and opportunities for education CIOs to advance the transformation of education.

    How will senior executives get status updates on how your enterprise is progressing toward becoming a digital business? Key performance indicators that establish goals and assess progress are an important element of any digital business transformation. This presentation provides guidelines and examples to help CIOs and CDOs choose the right KPIs.

    Business transformation and growth initiatives are top priorities for CEOs. Regardless of whether those transformation efforts execute on a digital business, customer experience, or other business strategies, transformation means changing business processes. Enterprises no longer have the luxury of taking a long time to re-engineer business processes. Cloud lowers the barrier to entry for new competitors, but it also accelerates time to transformation.

    Become a Client





    Call Center Articles #call #center #article, #call #center #articles, #call #center, #call


    #

    Call Center Articles

    The call center industry is advancing at an exponential rate during the past few years and will continue to do so in the coming future as well.

    Although considered as one of the best Call center outsourcing destinations in the world, the Indian call center industry is currently facing quite a few challenges as it tries to reinvent itself for the new global economy.

    Is there a connection between a customer’s call center experience and customer satisfaction and loyalty?

    Global organizations have always preferred outsourcing call center services to India, when compared to outsourcing to China, Philippines, Malaysia and other Asian countries.

    We don’t keep ourselves well prepared for the future, as we believe that nothing bad will ever happen to us; while in reality, worst seems to come when we are most relaxed.

    While deciding to outsource your call center, IT or ITES needs, you might be considering whether to select home-based agents, or dedicated agents.

    Online tutoring has become a trend among students and working professionals alike. With the help of the Internet and some specific software, students are now experiencing a new way of studying that is fun yet effective.

    Has the risks involved in outsourcing stopped your company from leveraging the benefits that outsourcing offers?

    India is a preferred destination for offshore outsourcing of call center services. The country has a large pool of English-speaking graduates who form an educated, computer-savvy workforce that can be tapped by global firms.

    Outsource2india, a pioneer in outsourcing is one of the world’s leading providers of offshore Spanish telemarketing call center services.

    Know how O2I’s bilingual tutors can improve your overall cognitive development, and also open up a world of opportunities for you – be it for work, travel or your own self-progress.

    Expanding business to an unfamiliar country is never easy, as one is never sure how the products will be received.

    Today, India has become the outsourcing hub of the world. As more organizations understand the importance of focusing on their core competencies, they are turning to Indian offshore call center providers to manage their critical but non-core processes.

    Get answers of all the questions you may have in mind regarding outsourcing call center services to India.

    According to IDC, the worldwide market for outsourced technical support services will increase from $11.1 billion in 2003 to $16.9 billion in 2008, representing a CAGR of 8.8%.

    In the competitive business environment of today, the importance of customer support is increasing. Consumers have several options to choose from in the market and other than price and quality, the post-sale technical support and service they receive is a key factor in attracting new customers and retaining existing ones.

    A Technical support Center or IT Helpdesk is a system designed to help and support an end-user of a particular product, system or application.

    Outsourcing inbound customer services to Outsource2india is a good option as the call center industry in the country is on an upward spiral.

    Outsourcing non-core and IT services has become the business strategy for growth in the new millennium.

    The key to customer retention is good customer service. Regardless of whichever industry one is a part of, customer care is of utmost importance.

    Outsource2india offers strategic call center outsourcing services to leading global companies across various industry verticals.

    Call centers in India providing inbound customer service are well equipped with highly qualified agents, good infrastructure, cutting edge technology, security solutions and much more.

    A virtual call center is a call center where an organization’s virtual call center agents do not work from the organization’s building, but work from different geographical locations.

    Today, call centers have become crucial support channels for almost every organization. Effective call center management can help you easily ask questions to customers, solve simple problems, collect information and perform routine transactions in a cost-effective manner.

    During the late 90’s American companies began exploring the possibility of outsourcing their call center services and BPO services abroad This was done mainly to cut operating costs and increase efficiency.

    Global investors consider India and Philippines as two of the most viable destinations for outsourcing call center services. Want to know which destination will be more suitable?

    Is your organization looking to outsource customer support services but is not able to find a right call center outsourcing partner?

    If you are interested in saving your valuable time and productive resources, then outsourcing your call center services is the best bet.

    Email support has become crucial for any business. By outsourcing email support services to countries such as India, you can save on expenses as well as concentrate on the core functions of your business.

    Please contact us with your call center outsourcing requirements.


    What is business process outsourcing (BPO)? Definition from #business #help

    #business process outsourcing

    #

    business process outsourcing (BPO)

    Business process outsourcing (BPO) is the contracting of a specific business task. such as payroll, human resources (HR) or accounting, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace.

    Download this free guide

    Download 9 FREE Strategic Planning Templates that your Peers Already Use

    Having a clear-cut IT strategy is key establishing a competitive advantage over any competition. It can be the difference maker between a business’ success and its failure. Reach your business goals and stay organized by downloading this FREE e-guide which includes 9 templates already in use by major organizations such as NASA and Brown University.

    By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.

    You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy .

    BPO services

    Two categories BPO is often divided into are back office outsourcing. which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support.

    Back office outsourcing offers organizations services to help manage tasks like data entry. data management. surveys, payment processing, quality assurance and accounting support. Back office tasks are integral to a company’s core business process and help keep business running smoothly.

    Front office outsourcing services deal with customer interactions. Examples of front office tasks include phone conversations, email. fax and other forms of communication with customers. Front office outsourcing providers’ service lists include:

    Outsourcing options

    BPO that is contracted outside a company’s own country is sometimes called offshore outsourcing. BPO that is contracted to a company’s neighboring country is sometimes called nearshore outsourcing. and BPO that is contracted with the company’s own county is sometimes called onshore outsourcing .

    Pros and cons of BPO

    The top advantages of BPO are saved money and increased time to focus on the core business. Some other benefits include:

    • Speed and efficiencies of outsourced business processes are enhanced
    • Organizations using BPO get access to the latest technology
    • Freedom and flexibility to choose the most relevant services for the company’s operations
    • Quick and accurate reporting
    • Save on resources related to staffing and training

    Some disadvantages of outsourcing business processes include:

    This was last updated in May 2016

    Continue Reading About business process outsourcing (BPO)

    Related Terms

    data collection Data collection is a process for gathering information from different sources. In business, data collection helps organizations. See complete definition e-procurement (supplier exchange) E-procurement is the business-to-business purchase and sale of supplies and services over the Internet. See complete definition workflow Workflow is the series of activities that are necessary to complete a task. See complete definition

    PRO+

    Content





    Accounting Outsourcing India, Accounting Outsourcing Services India, Accounting Outsourcing Service Provider, Bookkeeping


    #

    – Control Capital Costs
    – Increase Efficiency
    – Reduce Labor Costs
    – Start new projects quickly
    – Focus on your Core Business
    – Level the Playing Field
    – Reduce Risk
    – Security and Confidentiality

    – Finalisation of Accounts, more than 3500 jobs done every year
    – Bookkeeping (Including VAT returns ) more than 1500 jobs done every year
    – SA 100, CT 600, more than 2000 completed every year
    – Company incorporations, 1000 annually
    – US tax returns, 1800 filed every year
    – HST/GST Returns
    – Payroll processing, 3000 payslips every month
    – Expert on major software for US, UK, EU and Canada
    – More than 5000 satisfied customers over the globe

    Renuka Infocom Pvt. Ltd.

    Renuka Infocom Pvt. Ltd is one of the fastest growing Outsourcing Company in India in the field of KPO for providing Accounting Financial services since 2004. We are specialized in QuickBooks Accounting, Sage Accounting, Microsoft Accounting softwares, SAP, MYOB, CBS (Client Bookkeeping Solution), Xero Accounting, Kashflow Accounting, IRIS, Caseware, US Tax Returns, UK Tax Returns, T1 & T2 tax returns and Australian Tax.

    We are also providing back office Outsourcing Services to CPA s ACCA s in US ; UK Canada & Australia for accounting, bookkeeping, Payroll and tax returns. Renuka Infocom Pvt. Ltd provides outsourcing services to other company that could also be or usually have been provided in-house.Moreover Outsourcing of back-office finance and accounting enables the client to focus on their core business while cutting on the costs for outsourced departments.

    Renuka Infocom Pvt Ltd is wholly owned by Chartered Accountants having experience of more than 25 years in Taxation, Accounting and Payroll outsourcing. The company is having bunch of hardcore professionals for outsourcing who are handling globally with offices in India and US. We also provides excellent infrastructure for outsourcing centers for data processing, taking up the projects of BPO, KPO and LPO.


    Clavax Technologies LLC #technology #solutions, #technology #outsourcing #partner, #it #solutions #california, #offshore


    #

    We Understand your Dreams Personally

    Great People
    Great Atmosphere
    Great Place to Work

    Web Apps

    Mobile Apps

    Awards and Accolades

    Agile Deployment

    ENTERPRISE TECHNOLOGIES

    Converting Client Ideas & Empowering them with our expertise in a wide spectrum of tools and technologies, We are well equipped to provide
    you withour best of IT Services and Technology Solutions.

    Initiate

    • Gather/ Collect Information
    • Analyze Requirements
    • Prepare Process Documentation
    • Set-up a Dedicated Team

    Engage

    • Implement Details
    • Generate Prototype
    • Test Prototype
    • Develop Working Modules

    Deploy

    • Validate and Verify System
    • Operations and Maintenance
    • Integrate Product into Existing and other Platforms

    Request a Proposal

    In ten years of outsourcing web solutions for small and medium size businesses, I have not been able to discover a partner more capable than Clavax. Having proven themselves in earlier projects, they bolstered the Kentico development efforts of another firm during our initial website launch. Since then, we have transitioned the full, ongoing development work exclusively to them. Clavax’s Kentico development work is supported by the knowledge, experience, and passion for effective business systems of their owner and project leaders. For these reasons, I gladly offer my strongest recommendation.

    Ricky Frohnerath Brand Web Manager – Aurora Group

    Clavax is an excellent provider with truly amazing work. Would recommend without any hesitation. We definitely plan to use them again for future projects. Moreover, our project manager is a very skilled developer with patience, great communication skills and a very client-oriented attitude.

    Juan Daniel Sanchez Owner – OneUsaAddress.com LLC

    Clavax have some of the most skilled developers and designers around. They have shown great attention to detail and delivered excellent work. Again and again. I have already hired them for other projects

    Mark Pullen CTO – Bookfari Trading PTE LTD

    Clavax is doing some great work on a customer facing website. We are very pleased with the interactions and outcome – and they have a great team to work with. We continue to bank on them for this major long term project.

    John Morrone CTO – Football.com LLC

    This project was for a complex website with over 500 pages that required marketing automation and tie ins to our databases and IT systems. Clavax did a fantastic job from the start. They planned the project execution very well and broke up responsibilities. They kept us informed on their progress with daily activity reports and frequent meetings. They accommodated change requests and really went the extra mile to ensure we were satisfied. They also suggested best practices to adopt. I absolutely recommend Clavax. They are very proficient technically, communicate effectively and are focused on customer satisfaction. We are continuing to work with them on future projects.

    Paul Dhillon President & CEO – VTI Instruments, Corp

    GOT AN IDEA FOR YOUR NEXT APP?


    Business Process Outsourcing #online #business #classes

    #business process outsourcing

    #

    HR Business Process Outsourcing (HR BPO)

    Human Resources isn t easy. It s complex, costly, and constantly changing. And the stakes are high. But that s not your problem any more. We pioneered Human Resources Business Process Outsourcing (BPO), and we re ready to take over.

    Let us handle the complexity of human resources

    Human Resources touches so many areas of your business: benefits administration, time and attendance, talent management, even payroll. So instead of fighting to stay on top of it all, imagine what life would be like with:

    • Lower expenses for Human Resources staff, infrastructure, and technology
    • Human Resources teams freed up to focus on more strategic tasks
    • Improved overall global operations through streamlined processes
    • Access to one of the best global technology platforms in the outsourcing industry
    • Lower exposure to risk and compliance regulations

    Yes, this is possible. From one provider. With a an all in one approach to Human Resources BPO.

    Sophisticated software plus expert service means better HR for you and your firm.

    We know HR. In fact, we love it so you don t have to. Our Human Resources BPO solution combines, processes, technology and dedicated service to supplement your in-house resources. Or we can act as your Human Resources department. Either way, we help minimize your administrative headaches, and our deep compliance expertise helps you mitigate regulatory penalties.

    These tools, backed by our unrivaled support and expertise, will transform how you track time and attendance, and what it means to your business.

    We re ready when you are.

    Not every company is ready to outsource their human resources function. But when you are ready to let go, we re ready to manage and unify all your HR so you can unlock the real potential of your business.

    Learn how we can help:





    Business Process Outsourcing #business #licence

    #business process outsourcing

    #

    HR Business Process Outsourcing (HR BPO)

    Human Resources isn t easy. It s complex, costly, and constantly changing. And the stakes are high. But that s not your problem any more. We pioneered Human Resources Business Process Outsourcing (BPO), and we re ready to take over.

    Let us handle the complexity of human resources

    Human Resources touches so many areas of your business: benefits administration, time and attendance, talent management, even payroll. So instead of fighting to stay on top of it all, imagine what life would be like with:

    • Lower expenses for Human Resources staff, infrastructure, and technology
    • Human Resources teams freed up to focus on more strategic tasks
    • Improved overall global operations through streamlined processes
    • Access to one of the best global technology platforms in the outsourcing industry
    • Lower exposure to risk and compliance regulations

    Yes, this is possible. From one provider. With a an all in one approach to Human Resources BPO.

    Sophisticated software plus expert service means better HR for you and your firm.

    We know HR. In fact, we love it so you don t have to. Our Human Resources BPO solution combines, processes, technology and dedicated service to supplement your in-house resources. Or we can act as your Human Resources department. Either way, we help minimize your administrative headaches, and our deep compliance expertise helps you mitigate regulatory penalties.

    These tools, backed by our unrivaled support and expertise, will transform how you track time and attendance, and what it means to your business.

    We re ready when you are.

    Not every company is ready to outsource their human resources function. But when you are ready to let go, we re ready to manage and unify all your HR so you can unlock the real potential of your business.

    Learn how we can help:





    Business Process Outsourcing #financing #a #business

    #business process outsourcing

    #

    HR Business Process Outsourcing (HR BPO)

    Human Resources isn t easy. It s complex, costly, and constantly changing. And the stakes are high. But that s not your problem any more. We pioneered Human Resources Business Process Outsourcing (BPO), and we re ready to take over.

    Let us handle the complexity of human resources

    Human Resources touches so many areas of your business: benefits administration, time and attendance, talent management, even payroll. So instead of fighting to stay on top of it all, imagine what life would be like with:

    • Lower expenses for Human Resources staff, infrastructure, and technology
    • Human Resources teams freed up to focus on more strategic tasks
    • Improved overall global operations through streamlined processes
    • Access to one of the best global technology platforms in the outsourcing industry
    • Lower exposure to risk and compliance regulations

    Yes, this is possible. From one provider. With a an all in one approach to Human Resources BPO.

    Sophisticated software plus expert service means better HR for you and your firm.

    We know HR. In fact, we love it so you don t have to. Our Human Resources BPO solution combines, processes, technology and dedicated service to supplement your in-house resources. Or we can act as your Human Resources department. Either way, we help minimize your administrative headaches, and our deep compliance expertise helps you mitigate regulatory penalties.

    These tools, backed by our unrivaled support and expertise, will transform how you track time and attendance, and what it means to your business.

    We re ready when you are.

    Not every company is ready to outsource their human resources function. But when you are ready to let go, we re ready to manage and unify all your HR so you can unlock the real potential of your business.

    Learn how we can help:





    Globalization and Business Process Outsourcing Consulting #business #startup #ideas

    #business process outsourcing

    #

    Business Process
    Outsourcing Consulting

    World-class companies have continued to leverage technology and business best practices to widen the gap between their performance and that of their peers. In recent years, world-class companies have shifted their focus to business process outsourcing (BPO) to drive higher performance. While business process outsourcing can deliver significant benefits in efficiency and cost reduction, there can also be challenges and pitfalls associated with outsourcing. For enterprises considering outsourcing, partnering with the right outsourcing consulting firm can help to ensure that they yield the desired benefits.

    Hackett outsourcing consultants believe that BPO is the most compelling event in the SG A world for the next 5-10 years. The impact of business process outsourcing is of such magnitude that it will challenge the conventional wisdoms that have guided the way service delivery models for SG A have been architected over the past two decades. Ensuring the correct mix of structure, people, performance and technology will result in the optimum balance of an effective and efficient global organisation.

    Offshoring and outsourcing alone are not “silver bullets.” Offshoring in combination with other business transformation initiatives will drive performance optimization. Since the late 1990s, organizations in North America and Europe expanded the business process outsourcing to most of their back office functions, like IT infrastructure and applications development, human resources, finance and accounting. Most of these transactions represented a “lift and shift” business process outsourcing strategy whereby current processes were moved from a high costs to a low costs geography but little or no business transformation either preceded or followed the process transition. As expected, few of these transactions enabled company to achieve world-class performance. Hackett believes the next wave of BPO transactions will encompass both “transform and shift” and “shift and transform” business process outsourcing strategies. This expected change in sourcing strategy will have a profound impact on how strategic sourcing strategies are formulated and executed.

    Hackett uses its market leading intellectual property on world-class performance and business best practices and its deep knowledge of the BPO service provider capabilities to assist clients in selecting and contracting with the optimal BPO service provider that can enable the client to implement its process transformation roadmap via a “shift and transform” sourcing strategy. Not only is more value derived from the project, but the actual project timetable can be significantly accelerated, reducing costs and mitigating project risks for all stakeholders.

    Hackett outsourcing consulting advisors offer the optimum combination of in-depth functional, transformation and sourcing expertise. Our approach is to treat business process outsourcers as client partners and to work collaboratively with them, to drive innovative solutions through targeted workshops and to look at their transformation skills subsequent to replicating business processes in an outsourced environment. By focusing on successfully integrating retained and outsourced functions, we ensure that end-to-end processes are integrated and perform at world-class levels.

    Hackett advises clients on BPO and globalization across all of their back-office functions, from finance outsourcing. HR outsourcing to IT outsourcing and Procurement outsourcing. We assist clients in managing the selection of BPO service providers, leading the process for provider selection, contracting and governance, as well as transitioning to the new delivery model. We also design shared service center delivery models and manage site selection, migration, governance and the change management needed for a smooth transition.

    Drawing on years of experience working with major corporations from around the world, The Hackett Group’s outsourcing consulting services can guide you through all stages of a business process outsourcing initiative, including the selection of an outsourcing provider, the negotiation of a service contract with the provider, the creation of a governance structure, and the transition to the newly outsourced service. The Hackett Group has deep outsourcing expertise across all business functions including finance outsourcing, HR outsourcing, procurement outsourcing, and IT outsourcing.

    The Hackett Difference

    Hackett is the only sourcing advisor in the marketplace that is focused on assisting clients to achieve world-class performance by leveraging outsourcing. See how Hackett differs from the traditional strategic sourcing provider.





    What is business process outsourcing (BPO)? Definition from #small #business #tips

    #business process outsourcing

    #

    business process outsourcing (BPO)

    Business process outsourcing (BPO) is the contracting of a specific business task. such as payroll, human resources (HR) or accounting, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace.

    Download this free guide

    Download 9 FREE Strategic Planning Templates that your Peers Already Use

    Having a clear-cut IT strategy is key establishing a competitive advantage over any competition. It can be the difference maker between a business’ success and its failure. Reach your business goals and stay organized by downloading this FREE e-guide which includes 9 templates already in use by major organizations such as NASA and Brown University.

    By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.

    You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy .

    BPO services

    Two categories BPO is often divided into are back office outsourcing. which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support.

    Back office outsourcing offers organizations services to help manage tasks like data entry. data management. surveys, payment processing, quality assurance and accounting support. Back office tasks are integral to a company’s core business process and help keep business running smoothly.

    Front office outsourcing services deal with customer interactions. Examples of front office tasks include phone conversations, email. fax and other forms of communication with customers. Front office outsourcing providers’ service lists include:

    Outsourcing options

    BPO that is contracted outside a company’s own country is sometimes called offshore outsourcing. BPO that is contracted to a company’s neighboring country is sometimes called nearshore outsourcing. and BPO that is contracted with the company’s own county is sometimes called onshore outsourcing .

    Pros and cons of BPO

    The top advantages of BPO are saved money and increased time to focus on the core business. Some other benefits include:

    • Speed and efficiencies of outsourced business processes are enhanced
    • Organizations using BPO get access to the latest technology
    • Freedom and flexibility to choose the most relevant services for the company’s operations
    • Quick and accurate reporting
    • Save on resources related to staffing and training

    Some disadvantages of outsourcing business processes include:

    This was last updated in May 2016

    Continue Reading About business process outsourcing (BPO)

    Related Terms

    data collection Data collection is a process for gathering information from different sources. In business, data collection helps organizations. See complete definition e-procurement (supplier exchange) E-procurement is the business-to-business purchase and sale of supplies and services over the Internet. See complete definition workflow Workflow is the series of activities that are necessary to complete a task. See complete definition

    PRO+

    Content





    Globalization and Business Process Outsourcing Consulting #latest #business #news

    #business process outsourcing

    #

    Business Process
    Outsourcing Consulting

    World-class companies have continued to leverage technology and business best practices to widen the gap between their performance and that of their peers. In recent years, world-class companies have shifted their focus to business process outsourcing (BPO) to drive higher performance. While business process outsourcing can deliver significant benefits in efficiency and cost reduction, there can also be challenges and pitfalls associated with outsourcing. For enterprises considering outsourcing, partnering with the right outsourcing consulting firm can help to ensure that they yield the desired benefits.

    Hackett outsourcing consultants believe that BPO is the most compelling event in the SG A world for the next 5-10 years. The impact of business process outsourcing is of such magnitude that it will challenge the conventional wisdoms that have guided the way service delivery models for SG A have been architected over the past two decades. Ensuring the correct mix of structure, people, performance and technology will result in the optimum balance of an effective and efficient global organisation.

    Offshoring and outsourcing alone are not “silver bullets.” Offshoring in combination with other business transformation initiatives will drive performance optimization. Since the late 1990s, organizations in North America and Europe expanded the business process outsourcing to most of their back office functions, like IT infrastructure and applications development, human resources, finance and accounting. Most of these transactions represented a “lift and shift” business process outsourcing strategy whereby current processes were moved from a high costs to a low costs geography but little or no business transformation either preceded or followed the process transition. As expected, few of these transactions enabled company to achieve world-class performance. Hackett believes the next wave of BPO transactions will encompass both “transform and shift” and “shift and transform” business process outsourcing strategies. This expected change in sourcing strategy will have a profound impact on how strategic sourcing strategies are formulated and executed.

    Hackett uses its market leading intellectual property on world-class performance and business best practices and its deep knowledge of the BPO service provider capabilities to assist clients in selecting and contracting with the optimal BPO service provider that can enable the client to implement its process transformation roadmap via a “shift and transform” sourcing strategy. Not only is more value derived from the project, but the actual project timetable can be significantly accelerated, reducing costs and mitigating project risks for all stakeholders.

    Hackett outsourcing consulting advisors offer the optimum combination of in-depth functional, transformation and sourcing expertise. Our approach is to treat business process outsourcers as client partners and to work collaboratively with them, to drive innovative solutions through targeted workshops and to look at their transformation skills subsequent to replicating business processes in an outsourced environment. By focusing on successfully integrating retained and outsourced functions, we ensure that end-to-end processes are integrated and perform at world-class levels.

    Hackett advises clients on BPO and globalization across all of their back-office functions, from finance outsourcing. HR outsourcing to IT outsourcing and Procurement outsourcing. We assist clients in managing the selection of BPO service providers, leading the process for provider selection, contracting and governance, as well as transitioning to the new delivery model. We also design shared service center delivery models and manage site selection, migration, governance and the change management needed for a smooth transition.

    Drawing on years of experience working with major corporations from around the world, The Hackett Group’s outsourcing consulting services can guide you through all stages of a business process outsourcing initiative, including the selection of an outsourcing provider, the negotiation of a service contract with the provider, the creation of a governance structure, and the transition to the newly outsourced service. The Hackett Group has deep outsourcing expertise across all business functions including finance outsourcing, HR outsourcing, procurement outsourcing, and IT outsourcing.

    The Hackett Difference

    Hackett is the only sourcing advisor in the marketplace that is focused on assisting clients to achieve world-class performance by leveraging outsourcing. See how Hackett differs from the traditional strategic sourcing provider.





    Business Process Outsourcing #business #startup #ideas

    #business process outsourcing

    #

    HR Business Process Outsourcing (HR BPO)

    Human Resources isn t easy. It s complex, costly, and constantly changing. And the stakes are high. But that s not your problem any more. We pioneered Human Resources Business Process Outsourcing (BPO), and we re ready to take over.

    Let us handle the complexity of human resources

    Human Resources touches so many areas of your business: benefits administration, time and attendance, talent management, even payroll. So instead of fighting to stay on top of it all, imagine what life would be like with:

    • Lower expenses for Human Resources staff, infrastructure, and technology
    • Human Resources teams freed up to focus on more strategic tasks
    • Improved overall global operations through streamlined processes
    • Access to one of the best global technology platforms in the outsourcing industry
    • Lower exposure to risk and compliance regulations

    Yes, this is possible. From one provider. With a an all in one approach to Human Resources BPO.

    Sophisticated software plus expert service means better HR for you and your firm.

    We know HR. In fact, we love it so you don t have to. Our Human Resources BPO solution combines, processes, technology and dedicated service to supplement your in-house resources. Or we can act as your Human Resources department. Either way, we help minimize your administrative headaches, and our deep compliance expertise helps you mitigate regulatory penalties.

    These tools, backed by our unrivaled support and expertise, will transform how you track time and attendance, and what it means to your business.

    We re ready when you are.

    Not every company is ready to outsource their human resources function. But when you are ready to let go, we re ready to manage and unify all your HR so you can unlock the real potential of your business.

    Learn how we can help:





    What is business process outsourcing (BPO)? Definition from #denver #business #journal

    #business process outsourcing

    #

    business process outsourcing (BPO)

    Business process outsourcing (BPO) is the contracting of a specific business task. such as payroll, human resources (HR) or accounting, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace.

    Download this free guide

    Download 9 FREE Strategic Planning Templates that your Peers Already Use

    Having a clear-cut IT strategy is key establishing a competitive advantage over any competition. It can be the difference maker between a business’ success and its failure. Reach your business goals and stay organized by downloading this FREE e-guide which includes 9 templates already in use by major organizations such as NASA and Brown University.

    By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.

    You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy .

    BPO services

    Two categories BPO is often divided into are back office outsourcing. which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support.

    Back office outsourcing offers organizations services to help manage tasks like data entry. data management. surveys, payment processing, quality assurance and accounting support. Back office tasks are integral to a company’s core business process and help keep business running smoothly.

    Front office outsourcing services deal with customer interactions. Examples of front office tasks include phone conversations, email. fax and other forms of communication with customers. Front office outsourcing providers’ service lists include:

    Outsourcing options

    BPO that is contracted outside a company’s own country is sometimes called offshore outsourcing. BPO that is contracted to a company’s neighboring country is sometimes called nearshore outsourcing. and BPO that is contracted with the company’s own county is sometimes called onshore outsourcing .

    Pros and cons of BPO

    The top advantages of BPO are saved money and increased time to focus on the core business. Some other benefits include:

    • Speed and efficiencies of outsourced business processes are enhanced
    • Organizations using BPO get access to the latest technology
    • Freedom and flexibility to choose the most relevant services for the company’s operations
    • Quick and accurate reporting
    • Save on resources related to staffing and training

    Some disadvantages of outsourcing business processes include:

    This was last updated in May 2016

    Continue Reading About business process outsourcing (BPO)

    Related Terms

    data collection Data collection is a process for gathering information from different sources. In business, data collection helps organizations. See complete definition e-procurement (supplier exchange) E-procurement is the business-to-business purchase and sale of supplies and services over the Internet. See complete definition workflow Workflow is the series of activities that are necessary to complete a task. See complete definition

    PRO+

    Content





    BPO – Business Process Outsourcing – Gartner IT #sba #grants

    #business process outsourcing

    #

    Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics. BPO offerings are categorized in two major categories: horizontal offerings (those that can be leveraged across specific industries) and vertical-specific offerings (those that demand specific industry vertical process knowledge).

    The global market for service delivery continues to be a fundamental component of sourcing strategies. Sourcing executives can use this research to analyze country suitability for outsourcing, shared services or captive delivery centers for business and IT services.

    The drive toward the digitalization of education spotlights certain key foundational components to achieve it. New technologies, as well as new ways of looking at existing technologies, create challenges and opportunities for education CIOs to advance the transformation of education.

    How will senior executives get status updates on how your enterprise is progressing toward becoming a digital business? Key performance indicators that establish goals and assess progress are an important element of any digital business transformation. This presentation provides guidelines and examples to help CIOs and CDOs choose the right KPIs.

    Business transformation and growth initiatives are top priorities for CEOs. Regardless of whether those transformation efforts execute on a digital business, customer experience, or other business strategies, transformation means changing business processes. Enterprises no longer have the luxury of taking a long time to re-engineer business processes. Cloud lowers the barrier to entry for new competitors, but it also accelerates time to transformation.

    Become a Client





    BPO – Business Process Outsourcing – Gartner IT #print #business #cards

    #business process outsourcing

    #

    Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics. BPO offerings are categorized in two major categories: horizontal offerings (those that can be leveraged across specific industries) and vertical-specific offerings (those that demand specific industry vertical process knowledge).

    The global market for service delivery continues to be a fundamental component of sourcing strategies. Sourcing executives can use this research to analyze country suitability for outsourcing, shared services or captive delivery centers for business and IT services.

    The drive toward the digitalization of education spotlights certain key foundational components to achieve it. New technologies, as well as new ways of looking at existing technologies, create challenges and opportunities for education CIOs to advance the transformation of education.

    How will senior executives get status updates on how your enterprise is progressing toward becoming a digital business? Key performance indicators that establish goals and assess progress are an important element of any digital business transformation. This presentation provides guidelines and examples to help CIOs and CDOs choose the right KPIs.

    Business transformation and growth initiatives are top priorities for CEOs. Regardless of whether those transformation efforts execute on a digital business, customer experience, or other business strategies, transformation means changing business processes. Enterprises no longer have the luxury of taking a long time to re-engineer business processes. Cloud lowers the barrier to entry for new competitors, but it also accelerates time to transformation.

    Become a Client





    What is business process outsourcing (BPO)? Definition from #business #magazine

    #business process outsourcing

    #

    business process outsourcing (BPO)

    Business process outsourcing (BPO) is the contracting of a specific business task. such as payroll, human resources (HR) or accounting, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace.

    Download this free guide

    Download 9 FREE Strategic Planning Templates that your Peers Already Use

    Having a clear-cut IT strategy is key establishing a competitive advantage over any competition. It can be the difference maker between a business’ success and its failure. Reach your business goals and stay organized by downloading this FREE e-guide which includes 9 templates already in use by major organizations such as NASA and Brown University.

    By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.

    You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy .

    BPO services

    Two categories BPO is often divided into are back office outsourcing. which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support.

    Back office outsourcing offers organizations services to help manage tasks like data entry. data management. surveys, payment processing, quality assurance and accounting support. Back office tasks are integral to a company’s core business process and help keep business running smoothly.

    Front office outsourcing services deal with customer interactions. Examples of front office tasks include phone conversations, email. fax and other forms of communication with customers. Front office outsourcing providers’ service lists include:

    Outsourcing options

    BPO that is contracted outside a company’s own country is sometimes called offshore outsourcing. BPO that is contracted to a company’s neighboring country is sometimes called nearshore outsourcing. and BPO that is contracted with the company’s own county is sometimes called onshore outsourcing .

    Pros and cons of BPO

    The top advantages of BPO are saved money and increased time to focus on the core business. Some other benefits include:

    • Speed and efficiencies of outsourced business processes are enhanced
    • Organizations using BPO get access to the latest technology
    • Freedom and flexibility to choose the most relevant services for the company’s operations
    • Quick and accurate reporting
    • Save on resources related to staffing and training

    Some disadvantages of outsourcing business processes include:

    This was last updated in May 2016

    Continue Reading About business process outsourcing (BPO)

    Related Terms

    data collection Data collection is a process for gathering information from different sources. In business, data collection helps organizations. See complete definition e-procurement (supplier exchange) E-procurement is the business-to-business purchase and sale of supplies and services over the Internet. See complete definition workflow Workflow is the series of activities that are necessary to complete a task. See complete definition

    PRO+

    Content