Speakeasy Inc, From executive communication coaching to presentation planning, Speakeasy offers communication

Speakeasy Inc.

Business communication skills

Connecting as a communicator isn’t about trying to become someone else — it’s about reaching inside yourself and bringing out the best of what is uniquely you.

Ron Ricci / Vice President / Market Positioning / Cisco Systems

Our philosophy

For over forty years Speakeasy has provided personal growth, communication development and consulting services to some of the most influential business leaders in the world.

There is a unifying philosophy that underpins everything the company does. It s a belief that our focus must always remain on the individual — that everything that individual needs to be a great communicator already exists within them. Our work is drawing out the best of who that person is.

Business communication skills

If you are a leader with responsibility and influence, this book is addressed to you. As the title suggests, they will ask you to accept a challenge, a DARE.

The Bestselling New Book from Scott Weiss

If business is going to win over today s cynical stakeholders, it will be by following the path laid out in this lively and thought-provoking book.

Here s hoping leaders will read it and heed it.

Business communication skills

Our learning environments have been designed for your comfort, stimulation and ultimate success.

Using powerful communication to drive real results is critical to your success. And helping you develop into the best communicator you can be is critical to ours. To do that, we ve developed a full continuum of programs and services designed to address every aspect of your communication development.

We ve also taken great care to create a working environment that allows you to take best advantage of every aspect of your experience with us.

Business communication skills

Our Instructors

Great journeys require great guides. When you journey to become a great communicator, you need to explore with someone who understands the commitment, knows the course, and sees the possibilities. You need to work with someone who will lead you where you want to go and inspire you to go even further. That’s the kind of guide you’ll find at Speakeasy.

Business communication skills

Business today knows few boundaries, and managers, regardless of location or culture, recognize the need to truly connect in order to drive the business results they want.

Global Presence

Speakeasy has provided communication and personal development services to leaders all over the world for over forty years – it s not unusual for us to have instructors and consultants on three or more continents at any given time. But our global clients have become more and more vocal about their need for greater access to regularly scheduled programs in Europe, and Asia and we re pleased to oblige.

We now operate full office and classroom facilities in Amsterdam, conducting ongoing, open-enrollment offerings marking the first time in the company’s history that business leaders could individually join a program outside Speakeasy’s three domestic offices. We ve also opened operational hubs delivering on-going open-enrollment programs in Hong Kong and India and we ve supplemented our three domestic offices with similar hubs in Boston, and Chicago.

Business communication skills

Leadership is the end-game in all communication. And authenticity is the key. To be able to see another person, to connect, to motivate, and inspire is the base-line for every leader we develop. And it isn’t easy. It takes work to develop that kind of power, but the payoff is huge.

Lynn Segall / Accenture Management Consulting, Talent and Organization

My kind of town Chicago.

Speakeasy is pleased to announce that our highly acclaimed, open-enrollment sessions, Talk So People Listen and Communicate To Drive Results, will now be available in Chicago on a regular basis.

The sessions will be held in the Historic Inland Steel Building in the heart of Chicago s central loop.

These programs represent a major opportunity for companies in Chicago and surrounding areas, to expose individuals rather than just full teams to the kind of focused communication development that is the foundation on which Speakeasy has built its 40 year reputation without the complications of travel.

Business communication skills

“We launched programs in Amsterdam two years ago to serve business leaders across the world who recognized the value of communicating in multiple global theaters. Speakeasy Amsterdam is the product of the overwhelming response we received as we continue our global expansion.”

Speakeasy Opens Amsterdam office

After years of providing client-site programs worldwide, we re proud to announce the opening of a permanent office and learning environment in Amsterdam, the Netherlands. The facility began full-time operations in the first quarter of 2015.

Speakeasy Amsterdam tackles the demand for greater access to programs voiced by clients across the European market. The permanent facility allows our clients with strong European presence access to regularly scheduled programs in our proprietary open-enrollment format – where communication learning moves to personal development and real communication behavioral change.

Powerful Communication. It’s how you get things done.

You know that powerful communication skills are essential to your success. That’s how you make things happen. It’s how you get results, how you move markets. and how you motivate both your prospects and your staff. It’s critical to effective leadership – to transferring knowledge and vision, inspiring others, and ultimately… driving the bottom line.

The truth is, it takes more than public speaking training or presentation skills to become a great communicator. It takes real work… not in changing who you are, but in becoming more of who you are. It’s a journey that begins when you get better connected to who you are and how the world sees you when you communicate,

and quickly moves to your openness to honestly connecting with others. Eventually you move beyond presentations and public speaking and learn to build trust – the foundation of effective leadership in today’s world.

Speakeasy’s individually-driven development curriculums, developed over almost forty years or global leadership in the communication training industry, are designed to open you up to the real possibilities that exist for you in the world of powerful connection-based communication.

Download Our Free Whitepaper:

Communication Is Becoming the Growing Liability for Those Trying to Succeed





Presentation Skills Training, Public Speaking Courses, Communication Coaching, Business Presenting, Voice Coach,

Expert Presentation Communication Skills Training for Business Personal Success

Realise your true potential

Do you have an important presentation, meeting or interview coming up and want to make the right impression?

. then contact us today because we’d love to help you:

You deserve the best possible training . and that’s what you’ll get with Skillstudio.

We’ve been helping people just like you since 2001 and have built up an unrivalled reputation for results; consistency; and value for money.

Our client base now includes more than 50% of the FTSE100 companies.

So have a look through our website and then get in touch to find out how we can help you too.

Three different ways to develop your skills

You can experience our presentation and communication skills coaching techniques for yourself via our:

Business communication skillsBusiness communication skillsBusiness communication skills

Like to know more about our public courses?

These are ideal if you re an individual and want to learn in a small group environment or if you re an organisation wanting to train a small number of employees.

Click on the course you re interested in for more information:

Interested in in-house training?

We offer three different levels of in-house training throughout the UK, mainland Europe and the Middle East:

We can run all of our public workshops (and several other courses) off the shelf .

  • Tailored training

    We can tailor our off the shelf courses specifically for you.

  • Fully bespoke training

    We can design a fully bespoke training course for you in any area of personal communication including: Public Speaking Presentation Skills Training, Communication Skills, Media Interview Skills, Sales Skills, Personal Impact, Body Language Awareness, Vocal Technique.

  • One-to-One coaching?

    We regularly provide one-to-one coaching (for all levels of experience) in:-

    • Public speaking business presenting
    • Communication skills
    • Vocal skills
    • Elocution
    • Accent softening
    • Media interview skills
    • Non verbal communication
    • Body language awareness
    • Interview technique
    • Interpersonal skills.

    Highly respected, very effective and accessible training

    Client Testimonial

    Business Development Manager

    Improve your communication skills with our unique approach

    • Many of our training techniques come from our creative background and have been designed to increase your personal impact in the shortest possible time.
    • You’ll develop new skills in a safe, supportive environment where we help you try things out for yourself and then develop what works best for you.
    • And you’ll learn by doing, not just listening. In our workshops you will be on your feet, actively developing your new skills, working with others.

    Unleash the power of your voice

    With our practical voice exercises you’ll quickly learn to speak with more confidence, clarity and conviction. Your voice coaching will also:

    • help control your nerves;
    • focus your thoughts; and
    • improve how you come across to your audience.

    Master the effective use of body language

    Our trainers are also specialists in helping you use body language powerfully in non-verbal communication and to achieve a stronger stage presence.

    They’ll help you make the most of your posture, gesture and use of eye contact to create a more confident and engaging style.

    Highly practical presentation skills training to build your skills

    Our trainers will give you practical, constructive feedback to help you grow in confidence and build your skills as your training progresses.

    You’ll develop your skills using our highly effective, practical exercises and you ll start to find these new techniques become natural to you.

    We ve designed our courses to develop your key presentation and communication skills step by step. So you ll be always stretched, but never overwhelmed.

    Continue learning back in the office

    Business communication skills

    During your training we’ll give you a manual full of practical advice and further information to help you consolidate what you’ve just learned.

    Business communication skills

    Our training comes with a FREE Follow up Service. If you have any questions about a forthcoming presentation, meeting or you just want to discuss something covered in your training, just contact us and we’ll be delighted to help you.

    Any questions?

    If you ve any questions, we’d be more than happy to answer them by telephone or email.

    Business communication skills

    Would you like to take our FREE Presentation Skills eCourse?

    OK, so it’s not quite the same as getting expert personal help, but over the next few weeks our eCourse can help you:

    • control your nerves better;
    • structure a presentation to help your audience remember more; and
    • deliver your next presentation more successfully.

    To receive the first eCourse lesson just fill in the form below and hit the submit button. We’ll then send you a confirmation email by return.

    We value your privacy and will not pass on your email details to any other company. If at anytime you’d like us to remove your email address from this free eCourse, simply follow the instructions at the end of the emails you receive from us.

    Some of our training options in London.

    Public Speaking Training

    Presentation Skills Training

    Have a look at some of our articles

    You can halve your comms budget, but double its impact? In fact it isn’t true. It sounds too good to be true. It’s actually more like quadruple or octuple .

  • So now they want you to sell as well!

    You weren’t hired as a salesperson and yet here you are with a target for goodness sake. They didn’t tell you about this when you were taking your engineering degree. Sales ability .

  • Why even complicated messages are always simple

    Do you ever fall into that really obvious, hugely gaping elephant trap? The one where you’re presenting or explaining something to someone and those .

  • How to use clear English as your ‘stressometer’

    Your worst nightmare has become flesh. You re in the meeting that your colleague was supposed to have got the presentation ready for. But they re conveniently sick. Instead .

  • Media Skills – Tips for Radio Interviews

    When you are interviewed on radio you have an incredibly short amount of time to make an impact. So it’s important that you don’t waste a second or mess up – as you probably won’t .

  • Effective Presentation Skills

    In these recessionary times, you might well need to be a highly effective presenter just to remain in your current job or find new employment. To achieve this, it s first necessary to .

  • Conquer the Fear of Public Speaking

    Why is it that as soon as the term public speaking is mentioned many people start to feel a dread creeping up inside them? Having a conversation with a few people is something that .

  • Take a look at our training choices in more detail

    Business communication skills





    Skills – Workplace Etiquette #business #process #modeling

    #business etiquette

    #

    Skills – Workplace Etiquette

    Making Positive Impressions

    How you present yourself to others in the business world speaks volumes. People often form first impressions about others within seconds of first meeting them therefore it is crucial to ensure you are properly prepared to present yourself as a professional. Here are some important tips towards making a good impression.

    • Stand straight, make eye contact, turn towards people when they are speaking, and genuinely smile at people.
    • Follow your office dress code, perhaps dressing a step above the norm for your office.
    • Your briefcase or bag and the things you carry in them say something about you. Messy items may detract from the image you would like to present.
    • When meeting someone for the first time, be sure to shake hands palm to palm with a gentle firmness.
    • Be alert. Sleepiness looks bad in the workplace.
    • Kindness and courtesy count!
    • Arrive early to work each day.

    People

    How you treat people says a lot about you.

    • Learn names and learn them quickly. A good tip for remembering names is to use a person’s name three times within your first conversation with them. Also, write names down and keep business cards. People know when you don’t know their names and may interpret this as a sign that you don’t value them.
    • Don’t make value judgments on people’s importance in the workplace. Talk to the maintenance staff members and to the people who perform many of the administrative support functions. These people deserve your respect!
    • Self-assess: Think about how you treat your supervisor(s), peers, and subordinates. Would the differences in the relationships, if seen by others, cast you in an unfavorable light? If so, find where the imbalance exists, and start the process of reworking the relationship dynamic.
    • What you share with others about your personal life is your choice, but be careful. Things can come back to haunt you. Don’t ask others to share their personal lives with you. This makes many people uncomfortable in the work space.
    • Respect people’s personal space. This may be very different than your own.

    Communicating

    It’s sometimes not what you say, but how you say it that counts!

    • Return phone calls and emails within 24 hours – even if only to say that you will provide requested information at a later date.
    • Ask before putting someone on speakerphone.
    • Personalize your voice mail – there’s nothing worse than just hearing a phone number on someone’s voice mail and not knowing if you are leaving a message with the correct person. People may not even leave messages.
    • Emails at work should be grammatically correct and free of spelling errors. They should not be treated like personal email.
    • When emailing, use the subject box, and make sure it directly relates to what you are writing. This ensures ease in finding it later and a potentially faster response.
    • Never say in an email anything you wouldn’t say to someone’s face.
    • Underlining, italicizing, bolding, coloring, and changing font size can make a mild email message seem overly strong or aggressive.

    Meetings

    This can easily be the most intimidating part of starting a new job. The environment of a meeting requires some careful navigation to maintain your professional image, whether the meetings are one-on-one, with several colleagues or with external clients.

    • For a meeting in someone’s office, don’t arrive more than five minutes early, as they may be prepping for your meeting, another meeting later that day, or trying to get other work done. You may make them uncomfortable, and that is not a good way to begin your meeting.
    • Don’t arrive late. ever. If you are going to be late, try to let someone know so that people are not sitting around waiting for you. Don’t forget that being on time for a meeting means arriving 5 minutes early – for an interview, arrive 10 minutes early.
    • When a meeting runs late and you need to be somewhere else, always be prepared to explain where you need to be (understanding that the value of where you need to be will likely be judged).
    • Do not interrupt people. This is a bad habit to start and a tough one to end.
    • There is a time and place for confrontation, and a meeting is almost never that place. You will embarrass and anger other people, and you will look bad for doing it. Give people time and space outside of meetings to reflect on issues that need to be dealt with.

    Work Space

    You may spend more waking hours in work spaces than in your home space so:

    • Keep the space professional and neat with appropriate personal touches! People will see the space and consider it a reflection of you.
    • Whether it is a cubicle or office, respect others’ space. Don’t just walk in; knock or make your presence gently known. Don’t assume acknowledgement of your presence is an invitation to sit down; wait until you are invited to do so.
    • Don’t interrupt people on the phone, and don’t try to communicate with them verbally or with sign language. You could damage an important phone call.
    • Limit personal calls, especially if you work in a space that lacks a door.
    • Learn when and where it is appropriate to use your cell phone in your office.
    • Food consumption should generally be regulated. Smells and noise from food can be distracting to others trying to work.

    International Business Etiquette

    As the global market grows, the need to understand multiple international standards of business etiquette grows. Research the country you will be working in or visiting; note the proper etiquette, culture and customs for that country. There are, however, a few key things to keep in mind when conducting business internationally:

    • Knowing the language makes an excellent impression on the people you are doing business with. Barely knowing the language, but feigning fluency, could really harm the work you are trying to accomplish.
    • Be mindful of time zones. You don’t want to wake someone up on their cell phone or call someone with an unreasonable deadline or concern at an awkward time of day for them.
    • As there is no standard global work day, you should keep in mind that work hours vary from country to country. This is important when scheduling meetings or conference calls.
    • Know the holidays that will be observed, and be respectful of the time surrounding the holidays, as people may be less available.
    • Meals can be extremely crucial in making a positive international business etiquette impression. The customs that are followed when dining are often very important, and mistakes in this area could be costly. Knowing the etiquette well in advance should allow you to relax and enjoy what could be an amazing new experience!

    Vigilantly observe the corporate culture in which you work, and be aware that change will happen. Your eyes and ears are your best resource in this learning process! For etiquette when interviewing for a position, please see the interviewing section of our Career Planning Guide. Numerous resources exist on-line on the topic of business etiquette, and there are professional courses you can take to help you learn more. There are also workshops at CCE on this topic in addition to resources in the Career Resource Center.

    Additional Resources





    Communications Guide: How to Improve Your Communication Skills #business #laptops

    #business communication skills

    #

    A Crash Course in Communication Need a quick refresher on effective interpersonal interaction? Two communication experts offer 12 steps to smoother conversations. Lost in Translation Thanks to e-mail, BlackBerrys, and text messaging, the face-to-face encounter is becoming a dying art. Here’s why you should revive it. The Power of Listening How does an old-line manufacturer in a stagnant industry manage to grow 25% a year for 10 years? By taking its employees seriously. Do as I Say: Quick Tips for Masterful Communication Tired of doing all the talking and not having your message get through to your staff? Try these suggestions to improve your leadership communication skills. Just Listen to Yourself Tape yourself to better understand your communications style. Powerful Questions Can Have a Powerful Effect Questions can be one of the most effective communication tools available to us. Do you use questions enough in your day-to-day interactions? When Do You Lie? Strategies For More Authentic, Respectful Communication Lies come in all shapes, sizes and colors. (Ever heard of flat-out, teensy or white lies?) This article focuses on when it’s appropriate, if at all, to lie. 10 Tips for Communicating Change Transition is inevitable, but exactly what you say and how you say it can make a major impact on how change is handled in your company. How to Motivate Employees Kevin Plank, founder of Under Armour, says it is vital to maintain regular face-to-face communication with employees even as a company expands. The 4-1-1 On Constructive Criticism Being critical is easy, and offering criticism seems easier still. Yet constructive criticism – – the more refined and effective brand of critical feedback – – is like an art. Lost in the Translation Tips on communicating with employees who don’t speak English.
    How to Say You’re Sorry Apologizing is part of doing business. But do it wrong, and you’ll really be sorry. Tips on Becoming a Good Conversationalist In this excerpt from How to Work a Room: The Ultimate Guide to Savvy Socializing in Person and Online learn tips for becoming a talk target — someone with whom it is easy to make conversation.
    10 Tips for Successful Networking Keith Ferrazzi needs two PalmPilots to keep track of all his contacts, people like Bill Clinton and Michael Milken. But there’s far more to cracking the inner circle of the power elite than just taking names.

    Powerful Presentations Small-business columnist Rhonda Abrams shares nine strategies for giving powerful presentations. Reinventing the PowerPoint New tech tools to liven your tired old PowerPoint presentations–and give your online marketing efforts a boost. Perfecting Your Pitch Check out these tips from entrepreneurs and business experts on creating pitches that can help you raise capital. More Power Than Point PowerPoint (or “presentation software”) has become the lingua franca of American business. It’s also become the problem with American business. Best of the Net: Power Brokers When it comes to presentation software, most users agree there’s one clear standard. We’ve found some Web-based resources to help you make your point. Captivate Audiences with Powerful Presentations Do you want your speeches to pack a punch? Professional speaker and speech consultant Patricia Fripp offers ideas on humor, movement, and vocal techniques. Short and Sweet: Mastering Quick Presentations Called on to make a brief speech? Professional speaker and speech coach Patricia Fripp offers tips for saying what you want, short and sweet. Present Before You Propose Improve your presentation by saving handouts until the end. Finding the Perfect Pitch Watch three rookies gear up for the investor presentation of a lifetime. The Seven Habits of Highly Effective Presenters Entrepreneurs learn pretty quickly that making a verbal pitch to investors is very different from submitting a written business plan. Here are seven good practices gleaned from a venture-capital boot camp. Elements of a Winning Pitch A presentation to potential investors in your business — to family, friends, or angels — should include most of these elements.

    Escape From Meeting Hell It’s time for another soul-sapping, oxygen-depriving, time-wasting, mind-numbing company meeting. Or is it? We offer 15 clever solutions to the problems with most meetings. Meetings Go Virtual Web conferencing and other collaboration technologies — tools that help people work with one another through their computers — have become more available and affordable. This is a boon for smaller companies whose only previous collaboration option was to gather workers in a room with coffee, donuts and a whiteboard. Meetings 101: Was That a Good Meeting, or a Bad One? Five simple factors that help ensure every meeting is a good meeting. Tools for Boosting Communication Effectiveness Tips on how to boost the effectiveness of communication in meetings, during change initiatives, and in interviews. Advice on Getting the Most Out of Meetings Keith Lamb shares some advice on getting the most out of your meetings. Cure the Sick-Meeting Ills Ineffective meetings may be wasting time and lowering morale. Two communication experts offer seven strategies for dramatically improving your meetings. How to Manage Meetings More Effectively A look at companies that hold unique meetings for developing products, building camaraderie, generating ideas, and reviewing employees’ needs and achievements.

    Writing and Organizing a Winning Speech Public speaker and speech consultant Patricia Fripp suggests following one of two basic outlines for your speech. She also offers speechwriting tips. Polishing and Rehearsing for a Perfect Presentation You’ve written a speech, but there’s still work to do before delivering it. Patricia Fripp gives six suggestions for making sure your speech hits home along with several ideas on effective rehearsing. Deliver a Stellar Speech Powerful presentations happen when you check out the room in advance and work to connect with the audience when talking. Patricia Fripp offers ideas for ensuring that what you say is a smashing success. No More Pre-Speech Jitters From virtual reality therapy to positive visualization, we’ve got relaxation techniques to help offset your fears of public speaking. Free Speech Preparing for a big speech? Resources on the Web can help.

    Work through Writer’s Block Need help working through some written projects? Two communication experts offer eight tips for clear and effective writing. Writing Well on the Web Content is king. Here are easy ways to make your website more reader-friendly. Polish Your Prose Poor grammar and punctuation in proposals and reports could cost you business. How to Blog The trick, say experts and longtime bloggers, is restraint. “For marketers, it’s about being more authentic, which is so ironic,” says one analyst.
    How to Drive Traffic to Your Company’s Blog Driving traffic to your small business’ corporate blog takes equal parts old-fashioned marketing and contemporary Web tools.

    Troubleshooting

    Are You Assertive or Aggressive? Assertiveness is the skill that tops the list for success or failure in any workplace situation. Learn how to be more assertive — not aggressive — and apply it to your interactions. Get Your Point Across without Being Rude Is your communication style a little rough around the edges? Here are five techniques for saying what you mean without making enemies in the process. Communicating When People Leave You Speechless Improved communication is a nice idea, but can it work in the real world? Take a look at these real-life business issues and suggestions for better communication that may lead to better business.





    Skills for Small Business for Employers #skills #for #small #business #for #employers,


    #

    Skills for Small Business for Employers

    Overview

    Through the Texas Workforce Commission (TWC ) Skills for Small Business program, up to $2 million from the Skills Development Fund is dedicated to the backbone of Texas’ business community—our small employers. Small businesses can apply to TWC for training offered by their local community or technical college, or the Texas Engineering Extension Service (TEEX ). TWC processes the applications and works with the college to fund the specific courses selected by businesses for their employees.

    This exceptional opportunity supports businesses with fewer than 100 employees, and emphasizes training for new workers though it also may help upgrade the skills of incumbent workers.

    • Skills for Small Business emphasizes training newly hired employees, those who have been hired by the business up to twelve months prior to the date that TWC receives an application.
    • The program pays up to $1,800 for each new employee being trained and $900 for existing employees per 12-month period.
    • Funding for training is for full-time employees.
    • All training must be provided by a public community or technical college, or the Texas Engineering Extension Service (TEEX ). No third-party vendor training is allowed.
    • Training must be selected from active course catalogs/schedules— credit, continuing education, online or other available unpublished courses.
    • Employers must pay the prevailing wages in the local labor market for the trainees funded under the grant.

    How to Apply

    Governor’s Small Business Forums

    The Office of the Governor and TWC present a series of Governor’s Small Business Forums statewide throughout the year. The forums inform the Texas entrepreneur and Texas small business community of challenges in starting, operating and growing a business while illuminating the many opportunities, tools, and resources available to the greater small business community. At the forums, TWC provides employers not only with information about the Skills for Small Business program, but also immediate access to the program’s team of experts and contact information for their local college, TWC project developers and local workforce board leaders. Interested businesses work with a TWC project development specialist to complete applications during the forum. The Governor’s Small Business Forums also showcase workforce board services, such as recruiting and hiring assistance, business development strategies, business tax credit information and labor market information.

    Forms


    Job Interview Guide, Interview Questions and Answers, Interview Tips, Mock Interviews #job


    #

    Excellent site – great ideas – particularly for those ‘tricky’ questions and situations. This is an essential interview preparation tool! M.

    I’m a vocational counselor and teach pre-employment skills. I’ve had people come back to me and say they almost knew what the employer was going to ask next, and that throughout their entire job search, they never encountered a question or situation they weren’t already prepared to handle.
    Paul C. – Berlin, New Jersey

    You have a wonderful source of information at your site. I am to say the least, impressed with the contents and information that you have presented. G. HR Director

    INTERVIEW QUESTIONS
    Interview Questions Answers

    Be calm and confident for your interview. Interview experts Matt Nan DeLuca, answer tough interview questions – Tell me about yourself. Answer this common interview question in 3 easy steps.Review the answer.

    JOB INTERVIEW
    Interview Guide
    Matt Nan DeLuca and our job interview experts give you detailed answers to tough interview questions. Avoid interview mistakes and nervousness:

    Practice interviews and how to prepare in 24 hours

  • Questions to ask the interviewers
  • What to say and what not to say

  • Immediate access to interview guides for supervisor and HR professional .

    MOCK INTERVIEWS
    Interviews
    Interview questions for accounting, administrative, airlines, customer service, healthcare, human resources, information technology, law enforcement, legal, sales, teaching, supervision, management, and more.

    INTERVIEW QUESTIONS
    Job Interview Questions
    Interview questions from the managers who hire. Interview question and answer tips for common interview questions, 41 job skills and abilities, interview situations, and career fields.

    Supervision Interview Questions
    Interviewing for a supervisor’s job? Sample interview questions and answer tips.

    INTERVIEW
    Employer Interview Questions

    Del J. Still, hiring expert, answers your questions on hiring – How can I tell if an applicant is lying in the job interview? There is a tried and true way to determine if an applicant is lying.Review theanswer .

    Interviewer’s Guide
    Employer interview questions and ready to use interviews to hire the right person:

    Interview questions including behavioral questions for 48 skills and abilities

  • Interview questions for 34 supervisory skills and abilities
  • 6 ready-to-use interviews

  • Questions to ask the interviewers
    What questions to ask the interviewers from John Kador.

    Build interview confidence
    Peter Murphy’s interview strategy to build confidence for interview success.

    GET THE INTERVIEW
    Resumes cover letters
    Jobseekers – get the job interview with resume cover letter samples and resources.


    Communications Guide: How to Improve Your Communication Skills #business #licence

    #business communication skills

    #

    A Crash Course in Communication Need a quick refresher on effective interpersonal interaction? Two communication experts offer 12 steps to smoother conversations. Lost in Translation Thanks to e-mail, BlackBerrys, and text messaging, the face-to-face encounter is becoming a dying art. Here’s why you should revive it. The Power of Listening How does an old-line manufacturer in a stagnant industry manage to grow 25% a year for 10 years? By taking its employees seriously. Do as I Say: Quick Tips for Masterful Communication Tired of doing all the talking and not having your message get through to your staff? Try these suggestions to improve your leadership communication skills. Just Listen to Yourself Tape yourself to better understand your communications style. Powerful Questions Can Have a Powerful Effect Questions can be one of the most effective communication tools available to us. Do you use questions enough in your day-to-day interactions? When Do You Lie? Strategies For More Authentic, Respectful Communication Lies come in all shapes, sizes and colors. (Ever heard of flat-out, teensy or white lies?) This article focuses on when it’s appropriate, if at all, to lie. 10 Tips for Communicating Change Transition is inevitable, but exactly what you say and how you say it can make a major impact on how change is handled in your company. How to Motivate Employees Kevin Plank, founder of Under Armour, says it is vital to maintain regular face-to-face communication with employees even as a company expands. The 4-1-1 On Constructive Criticism Being critical is easy, and offering criticism seems easier still. Yet constructive criticism – – the more refined and effective brand of critical feedback – – is like an art. Lost in the Translation Tips on communicating with employees who don’t speak English.
    How to Say You’re Sorry Apologizing is part of doing business. But do it wrong, and you’ll really be sorry. Tips on Becoming a Good Conversationalist In this excerpt from How to Work a Room: The Ultimate Guide to Savvy Socializing in Person and Online learn tips for becoming a talk target — someone with whom it is easy to make conversation.
    10 Tips for Successful Networking Keith Ferrazzi needs two PalmPilots to keep track of all his contacts, people like Bill Clinton and Michael Milken. But there’s far more to cracking the inner circle of the power elite than just taking names.

    Powerful Presentations Small-business columnist Rhonda Abrams shares nine strategies for giving powerful presentations. Reinventing the PowerPoint New tech tools to liven your tired old PowerPoint presentations–and give your online marketing efforts a boost. Perfecting Your Pitch Check out these tips from entrepreneurs and business experts on creating pitches that can help you raise capital. More Power Than Point PowerPoint (or “presentation software”) has become the lingua franca of American business. It’s also become the problem with American business. Best of the Net: Power Brokers When it comes to presentation software, most users agree there’s one clear standard. We’ve found some Web-based resources to help you make your point. Captivate Audiences with Powerful Presentations Do you want your speeches to pack a punch? Professional speaker and speech consultant Patricia Fripp offers ideas on humor, movement, and vocal techniques. Short and Sweet: Mastering Quick Presentations Called on to make a brief speech? Professional speaker and speech coach Patricia Fripp offers tips for saying what you want, short and sweet. Present Before You Propose Improve your presentation by saving handouts until the end. Finding the Perfect Pitch Watch three rookies gear up for the investor presentation of a lifetime. The Seven Habits of Highly Effective Presenters Entrepreneurs learn pretty quickly that making a verbal pitch to investors is very different from submitting a written business plan. Here are seven good practices gleaned from a venture-capital boot camp. Elements of a Winning Pitch A presentation to potential investors in your business — to family, friends, or angels — should include most of these elements.

    Escape From Meeting Hell It’s time for another soul-sapping, oxygen-depriving, time-wasting, mind-numbing company meeting. Or is it? We offer 15 clever solutions to the problems with most meetings. Meetings Go Virtual Web conferencing and other collaboration technologies — tools that help people work with one another through their computers — have become more available and affordable. This is a boon for smaller companies whose only previous collaboration option was to gather workers in a room with coffee, donuts and a whiteboard. Meetings 101: Was That a Good Meeting, or a Bad One? Five simple factors that help ensure every meeting is a good meeting. Tools for Boosting Communication Effectiveness Tips on how to boost the effectiveness of communication in meetings, during change initiatives, and in interviews. Advice on Getting the Most Out of Meetings Keith Lamb shares some advice on getting the most out of your meetings. Cure the Sick-Meeting Ills Ineffective meetings may be wasting time and lowering morale. Two communication experts offer seven strategies for dramatically improving your meetings. How to Manage Meetings More Effectively A look at companies that hold unique meetings for developing products, building camaraderie, generating ideas, and reviewing employees’ needs and achievements.

    Writing and Organizing a Winning Speech Public speaker and speech consultant Patricia Fripp suggests following one of two basic outlines for your speech. She also offers speechwriting tips. Polishing and Rehearsing for a Perfect Presentation You’ve written a speech, but there’s still work to do before delivering it. Patricia Fripp gives six suggestions for making sure your speech hits home along with several ideas on effective rehearsing. Deliver a Stellar Speech Powerful presentations happen when you check out the room in advance and work to connect with the audience when talking. Patricia Fripp offers ideas for ensuring that what you say is a smashing success. No More Pre-Speech Jitters From virtual reality therapy to positive visualization, we’ve got relaxation techniques to help offset your fears of public speaking. Free Speech Preparing for a big speech? Resources on the Web can help.

    Work through Writer’s Block Need help working through some written projects? Two communication experts offer eight tips for clear and effective writing. Writing Well on the Web Content is king. Here are easy ways to make your website more reader-friendly. Polish Your Prose Poor grammar and punctuation in proposals and reports could cost you business. How to Blog The trick, say experts and longtime bloggers, is restraint. “For marketers, it’s about being more authentic, which is so ironic,” says one analyst.
    How to Drive Traffic to Your Company’s Blog Driving traffic to your small business’ corporate blog takes equal parts old-fashioned marketing and contemporary Web tools.

    Troubleshooting

    Are You Assertive or Aggressive? Assertiveness is the skill that tops the list for success or failure in any workplace situation. Learn how to be more assertive — not aggressive — and apply it to your interactions. Get Your Point Across without Being Rude Is your communication style a little rough around the edges? Here are five techniques for saying what you mean without making enemies in the process. Communicating When People Leave You Speechless Improved communication is a nice idea, but can it work in the real world? Take a look at these real-life business issues and suggestions for better communication that may lead to better business.





    Communications Guide: How to Improve Your Communication Skills #business #tax #software

    #business communication skills

    #

    A Crash Course in Communication Need a quick refresher on effective interpersonal interaction? Two communication experts offer 12 steps to smoother conversations. Lost in Translation Thanks to e-mail, BlackBerrys, and text messaging, the face-to-face encounter is becoming a dying art. Here’s why you should revive it. The Power of Listening How does an old-line manufacturer in a stagnant industry manage to grow 25% a year for 10 years? By taking its employees seriously. Do as I Say: Quick Tips for Masterful Communication Tired of doing all the talking and not having your message get through to your staff? Try these suggestions to improve your leadership communication skills. Just Listen to Yourself Tape yourself to better understand your communications style. Powerful Questions Can Have a Powerful Effect Questions can be one of the most effective communication tools available to us. Do you use questions enough in your day-to-day interactions? When Do You Lie? Strategies For More Authentic, Respectful Communication Lies come in all shapes, sizes and colors. (Ever heard of flat-out, teensy or white lies?) This article focuses on when it’s appropriate, if at all, to lie. 10 Tips for Communicating Change Transition is inevitable, but exactly what you say and how you say it can make a major impact on how change is handled in your company. How to Motivate Employees Kevin Plank, founder of Under Armour, says it is vital to maintain regular face-to-face communication with employees even as a company expands. The 4-1-1 On Constructive Criticism Being critical is easy, and offering criticism seems easier still. Yet constructive criticism – – the more refined and effective brand of critical feedback – – is like an art. Lost in the Translation Tips on communicating with employees who don’t speak English.
    How to Say You’re Sorry Apologizing is part of doing business. But do it wrong, and you’ll really be sorry. Tips on Becoming a Good Conversationalist In this excerpt from How to Work a Room: The Ultimate Guide to Savvy Socializing in Person and Online learn tips for becoming a talk target — someone with whom it is easy to make conversation.
    10 Tips for Successful Networking Keith Ferrazzi needs two PalmPilots to keep track of all his contacts, people like Bill Clinton and Michael Milken. But there’s far more to cracking the inner circle of the power elite than just taking names.

    Powerful Presentations Small-business columnist Rhonda Abrams shares nine strategies for giving powerful presentations. Reinventing the PowerPoint New tech tools to liven your tired old PowerPoint presentations–and give your online marketing efforts a boost. Perfecting Your Pitch Check out these tips from entrepreneurs and business experts on creating pitches that can help you raise capital. More Power Than Point PowerPoint (or “presentation software”) has become the lingua franca of American business. It’s also become the problem with American business. Best of the Net: Power Brokers When it comes to presentation software, most users agree there’s one clear standard. We’ve found some Web-based resources to help you make your point. Captivate Audiences with Powerful Presentations Do you want your speeches to pack a punch? Professional speaker and speech consultant Patricia Fripp offers ideas on humor, movement, and vocal techniques. Short and Sweet: Mastering Quick Presentations Called on to make a brief speech? Professional speaker and speech coach Patricia Fripp offers tips for saying what you want, short and sweet. Present Before You Propose Improve your presentation by saving handouts until the end. Finding the Perfect Pitch Watch three rookies gear up for the investor presentation of a lifetime. The Seven Habits of Highly Effective Presenters Entrepreneurs learn pretty quickly that making a verbal pitch to investors is very different from submitting a written business plan. Here are seven good practices gleaned from a venture-capital boot camp. Elements of a Winning Pitch A presentation to potential investors in your business — to family, friends, or angels — should include most of these elements.

    Escape From Meeting Hell It’s time for another soul-sapping, oxygen-depriving, time-wasting, mind-numbing company meeting. Or is it? We offer 15 clever solutions to the problems with most meetings. Meetings Go Virtual Web conferencing and other collaboration technologies — tools that help people work with one another through their computers — have become more available and affordable. This is a boon for smaller companies whose only previous collaboration option was to gather workers in a room with coffee, donuts and a whiteboard. Meetings 101: Was That a Good Meeting, or a Bad One? Five simple factors that help ensure every meeting is a good meeting. Tools for Boosting Communication Effectiveness Tips on how to boost the effectiveness of communication in meetings, during change initiatives, and in interviews. Advice on Getting the Most Out of Meetings Keith Lamb shares some advice on getting the most out of your meetings. Cure the Sick-Meeting Ills Ineffective meetings may be wasting time and lowering morale. Two communication experts offer seven strategies for dramatically improving your meetings. How to Manage Meetings More Effectively A look at companies that hold unique meetings for developing products, building camaraderie, generating ideas, and reviewing employees’ needs and achievements.

    Writing and Organizing a Winning Speech Public speaker and speech consultant Patricia Fripp suggests following one of two basic outlines for your speech. She also offers speechwriting tips. Polishing and Rehearsing for a Perfect Presentation You’ve written a speech, but there’s still work to do before delivering it. Patricia Fripp gives six suggestions for making sure your speech hits home along with several ideas on effective rehearsing. Deliver a Stellar Speech Powerful presentations happen when you check out the room in advance and work to connect with the audience when talking. Patricia Fripp offers ideas for ensuring that what you say is a smashing success. No More Pre-Speech Jitters From virtual reality therapy to positive visualization, we’ve got relaxation techniques to help offset your fears of public speaking. Free Speech Preparing for a big speech? Resources on the Web can help.

    Work through Writer’s Block Need help working through some written projects? Two communication experts offer eight tips for clear and effective writing. Writing Well on the Web Content is king. Here are easy ways to make your website more reader-friendly. Polish Your Prose Poor grammar and punctuation in proposals and reports could cost you business. How to Blog The trick, say experts and longtime bloggers, is restraint. “For marketers, it’s about being more authentic, which is so ironic,” says one analyst.
    How to Drive Traffic to Your Company’s Blog Driving traffic to your small business’ corporate blog takes equal parts old-fashioned marketing and contemporary Web tools.

    Troubleshooting

    Are You Assertive or Aggressive? Assertiveness is the skill that tops the list for success or failure in any workplace situation. Learn how to be more assertive — not aggressive — and apply it to your interactions. Get Your Point Across without Being Rude Is your communication style a little rough around the edges? Here are five techniques for saying what you mean without making enemies in the process. Communicating When People Leave You Speechless Improved communication is a nice idea, but can it work in the real world? Take a look at these real-life business issues and suggestions for better communication that may lead to better business.





    Free Diploma in Business Communication Skills #business #networking #sites

    #business communication skills

    #

    Diploma in Business Communication Skills

    Study at your own pace!!

    Course Description

    The free online course Diploma in Business Communication Skills will help you develop effective communication skills for the workplace, from enhancing your professional writing techniques to improving your interpersonal and presentation skills. Good communication skills are an important element for a business or organisation to function effectively, and for the development of good relationships between work colleagues within a business and with clients and customers outside a business. The course first introduces the principles of written communication. You will learn that preparation is key for successful writing and will allow you express your thoughts in a clear, concise and efficient manner. You will learn about writing styles, how to use a planning checklist for business writing, and which writing style is most appropriate for business communication. Next, the course covers the key communication skills needed for successful team meetings. You will learn about the importance of the purpose statement and agenda for the meeting. The course also covers the communication skills needed to manage a meeting once it is in progress. You will learn how to transition from one topic to the next, how to help team members contribute positively at the meeting and how to bring the meeting to a successful conclusion. The course then shows you how to plan and develop effective presentations. You will learn how to assess the expectations of your audience and engage with them effectively. You will also learn how to overcome nervousness and become more confident when speaking in public. Finally, the course introduces you to the concept of cross-cultural communication and its importance in the modern globalized workplace. It then describes strategies for identifying both similar and divergent cultural characteristics across different cultures, and why they play an important role in effective cross-cultural communication. This free Diploma course will be of great interest to all business professionals who want to improve their communication skills, and to any learner who is about to enter the world of business and wants to develop an engaging and responsive communication style.

    CERTIFICATION

    To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.

    LEARNING OUTCOMES

    Having completed this course you will be able to:
    – List and describe the rules that govern written language;
    – Describe the planning process and essential elements of a business document;
    – Describe how to prepare for and conduct business meetings;
    – Define teamwork and explain how to overcome various challenges to group success;
    – Describe the steps in the process of planning a presentation;
    – Overcome common obstacles in public speaking;
    – Define and discuss how to facilitate intercultural communication;
    – Describe how to prepare for an international assignment and effective strategies for living and working abroad.






    Career Facts – Accounting Program – Business and Economics Department – Lansing


    #

    Accounting Program Career Facts

    What They Do:

    Accountants and auditors prepare, analyze, and verify financial reports and taxes and monitor information systems that furnish this information to managers in business, industry, and government.

    The major fields of accounting are public, management, and government accounting. Public accountants have their own businesses or work for public accounting firms. They perform a broad range of accounting, auditing, tax, and consulting activities for their clients, who may be corporations, governments, nonprofit organizations, or individuals. Management accountants (also called industrial, corporate, or private accountants) record and analyze the financial information of the companies for which they work. Other responsibilities include budgeting, performance evaluation, cost management, and asset management Government accountants and auditors maintain and examine the records of government agencies and audit private businesses and individuals whose activities are subject to government regulations or taxation.

    Within each field, accountants often concentrate on one aspect of accounting. For example, many public accountants concentrate on tax matters, such as preparing individual income tax returns and advising companies of the tax advantages and disadvantages of certain business decisions.

    Increasing numbers of accounting graduates are working in private corporations. Management accountants analyze and interpret the financial information corporate executives need to make sound business decisions. They also prepare financial reports for non-management groups, including stockholders, creditors, regulatory agencies, and tax authorities. Within accounting departments, they may work in financial analysis, planning and budgeting, cost accounting, and other areas.

    Who Would Enjoy It:

    People with accounting jobs understand information systems and are skilled at working with computers to gather, report, and interpret information. Skills in human relations and interviewing are essential because accountants need to understand and solve financial problems for other people.

    Accounting covers a wide variety of jobs including Financial Reporting, Income Tax Research and Preparation, Information Systems Design, Auditing, Budget Preparation, and Cost Accounting. Levels of accounting jobs range from clerical bookkeeping to Vice-President of Finance/Chief Financial Officers.

    What They Earn:

    The average starting salary for someone with a bachelor s degree is about $35,000 per year, yet salaries ranged from $30,000 to $40,000. Those with 1 to 3 years experience will increase to about $50,000 a year, with salaries ranging from $30,000 and $60,000 in the higher management positions. After 10 to 15 years of experience in this field, one may earn up to $110,000 per year. Starting salaries with an associate degree vary with the individual s education and work experience. Bookkeeping jobs for students working on a degree vary from $8.00 per hour on up depending upon education and experience.

    How Many Jobs Available:

    Employment of accountants and auditors is expected to grow about as fast as the average for all occupations through the year 2014. Each year, several hundred thousand jobs for bookkeeping, accounting, and auditing clerks will become available as these clerks transfer to other occupations or leave the labor force. The large size of the occupation ensures plentiful job openings, including many opportunities for temporary and part-time work.

    How Much Schooling, Training, or Skill Development:

    Most professional accountant and internal auditor positions require at least a bachelor s degree in accounting or a related field. However, many employers are beginning to prefer candidates who have earned a master s degree. A variety of bookkeeping and paraprofessional accounting jobs are available for people with less than an associate degree. There appears to be a growing trend for these jobs to request a minimum of an associate degree.

    Accountants traditionally have been detail-oriented and that is still important, but modern accountants require a much broader set of abilities. The modern accountant needs highly developed analytical skills to deal with the ever-changing business environment. Good oral and written communication skills are a necessity. Interpersonal skills are highly desirable. The ability to effectively work with computers is a necessity. Computerization lessened the focus on repetitive, detail-oriented work in accounting in favor of analysis and communication.

    Based on recommendations made by the American Institute of Certified Public Accountants, most states currently require CPA candidates to complete 150 semester hours of college coursework. Students already holding a bachelor s degree in another field who earn an associate degree in accounting may meet the educational qualifications for the CPA examination and entry into professional levels of accounting. In Michigan, the 150-hour law can be met with LCC classes if the student has a 4-year degree already.


    Communications Guide: How to Improve Your Communication Skills #business #news #articles

    #business communication skills

    #

    A Crash Course in Communication Need a quick refresher on effective interpersonal interaction? Two communication experts offer 12 steps to smoother conversations. Lost in Translation Thanks to e-mail, BlackBerrys, and text messaging, the face-to-face encounter is becoming a dying art. Here’s why you should revive it. The Power of Listening How does an old-line manufacturer in a stagnant industry manage to grow 25% a year for 10 years? By taking its employees seriously. Do as I Say: Quick Tips for Masterful Communication Tired of doing all the talking and not having your message get through to your staff? Try these suggestions to improve your leadership communication skills. Just Listen to Yourself Tape yourself to better understand your communications style. Powerful Questions Can Have a Powerful Effect Questions can be one of the most effective communication tools available to us. Do you use questions enough in your day-to-day interactions? When Do You Lie? Strategies For More Authentic, Respectful Communication Lies come in all shapes, sizes and colors. (Ever heard of flat-out, teensy or white lies?) This article focuses on when it’s appropriate, if at all, to lie. 10 Tips for Communicating Change Transition is inevitable, but exactly what you say and how you say it can make a major impact on how change is handled in your company. How to Motivate Employees Kevin Plank, founder of Under Armour, says it is vital to maintain regular face-to-face communication with employees even as a company expands. The 4-1-1 On Constructive Criticism Being critical is easy, and offering criticism seems easier still. Yet constructive criticism – – the more refined and effective brand of critical feedback – – is like an art. Lost in the Translation Tips on communicating with employees who don’t speak English.
    How to Say You’re Sorry Apologizing is part of doing business. But do it wrong, and you’ll really be sorry. Tips on Becoming a Good Conversationalist In this excerpt from How to Work a Room: The Ultimate Guide to Savvy Socializing in Person and Online learn tips for becoming a talk target — someone with whom it is easy to make conversation.
    10 Tips for Successful Networking Keith Ferrazzi needs two PalmPilots to keep track of all his contacts, people like Bill Clinton and Michael Milken. But there’s far more to cracking the inner circle of the power elite than just taking names.

    Powerful Presentations Small-business columnist Rhonda Abrams shares nine strategies for giving powerful presentations. Reinventing the PowerPoint New tech tools to liven your tired old PowerPoint presentations–and give your online marketing efforts a boost. Perfecting Your Pitch Check out these tips from entrepreneurs and business experts on creating pitches that can help you raise capital. More Power Than Point PowerPoint (or “presentation software”) has become the lingua franca of American business. It’s also become the problem with American business. Best of the Net: Power Brokers When it comes to presentation software, most users agree there’s one clear standard. We’ve found some Web-based resources to help you make your point. Captivate Audiences with Powerful Presentations Do you want your speeches to pack a punch? Professional speaker and speech consultant Patricia Fripp offers ideas on humor, movement, and vocal techniques. Short and Sweet: Mastering Quick Presentations Called on to make a brief speech? Professional speaker and speech coach Patricia Fripp offers tips for saying what you want, short and sweet. Present Before You Propose Improve your presentation by saving handouts until the end. Finding the Perfect Pitch Watch three rookies gear up for the investor presentation of a lifetime. The Seven Habits of Highly Effective Presenters Entrepreneurs learn pretty quickly that making a verbal pitch to investors is very different from submitting a written business plan. Here are seven good practices gleaned from a venture-capital boot camp. Elements of a Winning Pitch A presentation to potential investors in your business — to family, friends, or angels — should include most of these elements.

    Escape From Meeting Hell It’s time for another soul-sapping, oxygen-depriving, time-wasting, mind-numbing company meeting. Or is it? We offer 15 clever solutions to the problems with most meetings. Meetings Go Virtual Web conferencing and other collaboration technologies — tools that help people work with one another through their computers — have become more available and affordable. This is a boon for smaller companies whose only previous collaboration option was to gather workers in a room with coffee, donuts and a whiteboard. Meetings 101: Was That a Good Meeting, or a Bad One? Five simple factors that help ensure every meeting is a good meeting. Tools for Boosting Communication Effectiveness Tips on how to boost the effectiveness of communication in meetings, during change initiatives, and in interviews. Advice on Getting the Most Out of Meetings Keith Lamb shares some advice on getting the most out of your meetings. Cure the Sick-Meeting Ills Ineffective meetings may be wasting time and lowering morale. Two communication experts offer seven strategies for dramatically improving your meetings. How to Manage Meetings More Effectively A look at companies that hold unique meetings for developing products, building camaraderie, generating ideas, and reviewing employees’ needs and achievements.

    Writing and Organizing a Winning Speech Public speaker and speech consultant Patricia Fripp suggests following one of two basic outlines for your speech. She also offers speechwriting tips. Polishing and Rehearsing for a Perfect Presentation You’ve written a speech, but there’s still work to do before delivering it. Patricia Fripp gives six suggestions for making sure your speech hits home along with several ideas on effective rehearsing. Deliver a Stellar Speech Powerful presentations happen when you check out the room in advance and work to connect with the audience when talking. Patricia Fripp offers ideas for ensuring that what you say is a smashing success. No More Pre-Speech Jitters From virtual reality therapy to positive visualization, we’ve got relaxation techniques to help offset your fears of public speaking. Free Speech Preparing for a big speech? Resources on the Web can help.

    Work through Writer’s Block Need help working through some written projects? Two communication experts offer eight tips for clear and effective writing. Writing Well on the Web Content is king. Here are easy ways to make your website more reader-friendly. Polish Your Prose Poor grammar and punctuation in proposals and reports could cost you business. How to Blog The trick, say experts and longtime bloggers, is restraint. “For marketers, it’s about being more authentic, which is so ironic,” says one analyst.
    How to Drive Traffic to Your Company’s Blog Driving traffic to your small business’ corporate blog takes equal parts old-fashioned marketing and contemporary Web tools.

    Troubleshooting

    Are You Assertive or Aggressive? Assertiveness is the skill that tops the list for success or failure in any workplace situation. Learn how to be more assertive — not aggressive — and apply it to your interactions. Get Your Point Across without Being Rude Is your communication style a little rough around the edges? Here are five techniques for saying what you mean without making enemies in the process. Communicating When People Leave You Speechless Improved communication is a nice idea, but can it work in the real world? Take a look at these real-life business issues and suggestions for better communication that may lead to better business.





    15 Free Online Learning Sites Every Entrepreneur Should Visit #education,entrepreneurs,personal #improvement,resources,learning,business #skills,office


    #

    15 Free Online Learning Sites Every Entrepreneur Should Visit

    Entrepreneur and Marketer, Co-founder of Web Profits

    November 3, 2014

    Being a successful entrepreneur means you have to wear a lot of hats, especially when your company is just starting out and you don t have enough employees to cover all the areas you need.

    Learning the new skills necessary to start a new business can be expensive, but fortunately the initiative for free, high-quality, educational resources online has only continued to grow in the past few years. Below are some of the resources available to learn more about marketing, entrepreneurship, business management and more.

    1. CodeAcademy

    This great resource offers free interactive programming sessions to help you learn programming languages such as HTML, CSS, Javascript and PHP. You can save your progress as you go with a free account. Learning to code can help entrepreneurs fix bugs if they don t have a developer, or even go down the road of building their own website or products (such as apps).

    2. HubSpot Academy

    The free certification program offers courses on inbound marketing, including website optimization, landing pages and lead nurturing. These skills are a must for business owners as they try to grow their business and online presence.

    3. Moz

    If you want to learn search-engine optimization to make sure your website is as visible as possible, check out this treasure trove of resources from SEO leader, Moz. Besides having the free Moz Academy, there are also webinars (live and recorded), and beginner s guides to SEO, social media and link building.

    4. LearnVest

    The most successful entrepreneurs know how to manage their money both on a business and personal side. In addition to having extremely affordable finance classes, LearnVest also offers some of its classes for free, such as Building Better Money Habits and How to Budget.

    5. Niche consultant courses

    The Internet has made for a coaching boom, which is extremely helpful to entrepreneurs who want to learn how to start or better a business in a specific niche. Some great coaches and organizations that routinely have free courses and ebooks on building a business include Natalie MacNeil and MyOwnBusiness. Try searching niche keyword + business course to find one most applicable to you.

    6. edX

    This free site currently has over 300 courses on a variety of topics, including Financial Analysis and Decision Making and Entrepreneurship 101: Who is your customer? These courses not only cover business in general, but can also you help learn more skills that are applicable to your industry, such as big data or environmental conservation.

    7. Khan Academy

    This free learning resource was created to give everyone access to education in math, science, art, technology and more. There are over 100,000 interactive exercises to put your education to practical use. Even though many of the courses are geared toward high school students, there are several courses that would be good for anyone to have a refresher on, such as taxes and accounting.

    8. MIT Open Courseware

    These are actual courses taught at MIT and offered for free on the site for viewing and reading at your discretion. The school put together an entrepreneurship page that lists available courses that are beneficial to new business owners. Courses include Early State Capital and The Software Business.

    9. Kutztown University of Pennsylvania

    This university has almost 100 free on-demand college courses that are extremely applicable to entrepreneurs, including ones that cover business planning, operations and management and small-business tax.

    10. Coursera

    Much like MIT s Open Courseware, this site has 114 educational partners that provide free courses to almost 10 million users. One benefit to Coursera is that there are very specific courses that fit perfectly into particular niches, such as Data Management for Clinical Research from Vanderbilt University and Innovation for Entrepreneurs: From Idea to Marketplace from the University of Maryland. Its wide network of partners allows for a greater selection.

    11. OpenCulture

    This site isn t an educational platform on its own, but rather collects and shares free resources from around the web. Its list of 150 free online business courses is a great resource because it offers classes from iTunes U and other lessons on video and audio. The site also has lists of free audiobooks, certificate courses and other online courses.

    12. YouTube

    It s probably unsurprising to most users that YouTube is one of the world s largest search engines, as there are literally videos on just about anything you can imagine. From TED talks to recorded presentations on building a business, it s a great free resource on just about any topic.

    13. Alison

    This platform offers free online courses from some of the most well-known names on the internet today, including Google, Microsoft, and Macmillan. With over 4 million users and over 600 courses already, it covers topics such as economic literacy, personal development and business/enterprise skills.

    14. Saylor

    The Saylor Foundation offers tuition-free courses and also works with accredited colleges and universities to offer affordable credentials. Its course offerings are similar to what you d see when working toward a bachelor s degree.

    15. Podcasts

    Even though it s not an official course, podcasts are an amazing (and easily digestible) way to become a better entrepreneur. Podcasts can be listened to via streaming on your computer (if that certain podcast offers it) or via iTunes for iOS and apps such as Podcast Republic for Android. Podcasts such as Entrepreneur of Fire already garner thousands of listeners every episode and are a great way to learn the most up-to-date information and strategies possible. Another good list of entrepreneur podcasts include Think Entrepreneurship s .

    Whether you learn best by audio, video or text, this list of 15 learning resources for entrepreneurs can help you learn more about building a business, accounting and getting customers.

    Do you have a favorite resource not listed here? Let us know in the comments section below.

    How Do You Build a Growth-Focused Company From the Ground up?


    IT Manager Training, Jobs, Salary, Skills – Education Requirements #it #manager, #training,


    #

    IT Manager

    IT managers ensure that their team or department operates efficiently, effectively and inline with organizational goals. These professionals work closely with senior executives and department heads to identify, develop and support new technology solutions. IT managers are also responsible for creating and ensuring adherence to organizational IT policy, procedures and best practices.

    Rapid growth in a range of IT job markets, including networking, cloud computing, software development, data storage and virtualization, plus the proliferation of mobile and wireless technologies, is driving demand for IT workers across the board, which in turn is fueling job growth for the managers who lead and supervise IT personnel. The U.S. Department of Labor predicts IT manager employment to grow by 15% from 2014 to 2024, over twice the 7% growth rate of non-IT management jobs.

    Business and computer schools offer a range of information technology management training programs. Compare top-rated IT management courses and degrees in the U.S. Canada and online.

    a.k.a. Information Systems Manager | IT Administrator | IT Director | Vice President of Information Technology

    IT Manager Skills Responsibilities

    Typical day-to-day activities and in-demand skill sets for technology managers include the following. IT managers:

    • Are responsible for strategic IT planning, including fostering innovation allocating monetary resources.
    • Direct operational IT planning, including planning IT projects and the allocation of manpower resources.
    • Oversee the financial aspects of their IT team or dept. including purchasing, budgeting budget review.
    • Coordinate IT staffing, including hiring, supervision, scheduling, professional development and discipline.
    • Collaborate with and maintain communications with executives and department heads in the organization.
    • Design, implement and enforce the policies, procedures and best practices for their IT team or department.
    • Research IT solutions and make recommendations for the improvement of IT systems and IT infrastructure.
    • Negotiate and approve technology vendor, outsourcing, and consultant contracts and service agreements.
    • Should have superior skills in team leadership, employee development and interpersonal communication.
    • Should have a strong command of project management principles, procedures and best practices.

    IT Manager Salary

    • The average starting salary for IT managers in the U.S. is $132,375.

    IT Manager Salary $132,375

    Starting salary ranges for IT managers and related positions:

    • IT Help Desk Manager: $84,500 – $121,000
    • Telecommunications Manager: $88,500 – $125,000
    • Network Manager: $100,000 – $146,750
    • Information Technology Manager: $105,750 – $159,000
    • Software Development Manager: $105,750 – $160,500
    • Web Development Manager: $111,250 – $154,000
    • Database Manager: $118,000 – $170,500
    • Information Security Manager: $129,750 – $182,000
    • Chief Security Officer (CSO): $140,250 – $222,500
    • Vice President of Technology: $141,000 – $225,000
    • Chief Technology Officer (CTO): $147,500 – $229,000
    • Chief Information Officer (CIO): $172,000 – $268,250

    Source: 2016 IT Salary Guide, Robert Half Technology

    IT Manager Education Requirements

    In addition to some level of technical experience, IT managers are required to have at least a bachelor’s degree education in IT, preferably with well-rounded major such as computer science, information technology or management information systems. Though a bachelor’s degree may be sufficient when balanced with extensive field experience, most hiring managers prefer IT management candidates with a graduate degree. A Master’s of Business Administration (MBA) with a technology concentration is the ideal program for IT managers, as the MBA curriculum covers the business and managerial skills necessary to succeed in a leadership role, and the IT focus teaches managers·how to best apply this knowledge in the technology workplace. Most MBA programs include capstone projects wherein students put their hard-earned skills to the test in a simulated business project to be judged by professors and/or active practitioners in their respective fields.

    Marketable skills to look for in an IT management education program include project management, team leadership, professional development, IT strategy, corporate decision-making, database network management, managerial finance, research analysis methodology, and superior oral, written non-verbal communication skills. With recent technological advancements in online learning platforms, the subject matter in IT manager training programs works better than ever before in the distance learning format.

    Research and compare the top-rated IT management training programs in North America, Canada and online.

    IT Manager Training Degree Programs

    Browse the top-rated undergrad graduate degrees, professional certificates, online training programs and self-paced courses matching the IT Manager education requirements and career path.

    Admissions advisors can provide more info about IT management courses curriculum, admissions start dates, online learning, career opportunities, tuition, personalized financial aid options scholarships.

    Got targeted learning goals? Many schools offer individual courses from campus and online degree programs.

    • Prep for a Range of IT Management Roles with a Focus on Network Security Administration
    • Learn how to Manage and Operate Cisco, Microsoft and Linux Computer Systems
    • Network Security Training in Ethical Hacking, InfoSec Management, and Mobile Security (Android iOS)
    • Includes Exam Prep for Hot IT Certifications from Cisco, Microsoft CompTIA


    Request More Info

    • Includes Certification Preparation for:
      • CompTIA Project+
      • PMI CAPM (Certified Associate of Project Management)
    • Gain the Skills Credentials to Pursue a Range of Technology Management Positions
    • Select, Manage and Close Projects On-Time, Under Budget and to Specifications
    • Explore the Lucrative Field of IT Consulting
    • Use IT to Solve Complex Business Problems
    • Forecast and Capitalize on Tech Innovation


    Request More Info

    • Prepare to Lead Organizations in the Planning, Development, Operation Management of IT
    • Applied Managerial Accounting, Economics, Finance, Marketing and Decision-Making
    • Use IT to Foster a Real Competitive Advantage
    • Learn to Manage Relational Database Systems
    • Networking Telecommunication Management
    • IT Innovation’s Impact on Strategy Operations
    • IT Management and Team Leadership Training

    Find IT Management Schools

    IT Manager Certifications

    Markatable career certifications for information technology executives and managers include:

    IT Management Jobs

    Your IT management education and practical experience qualify you for a variety of lucrative positions including:

    IT Manager Job Outlook

    Employment for IT and information systems managers is expected to increase by 15% from 2014 to 2024, much faster than the average for all occupations. IT managers’ job outlook will be closely tied to the growth of the technology occupations they supervise; rapid growth in a range of IT domains – including network database administration, web mobile application development, cloud computing and virtualization technologies – will continue to drive demand for information technology workers for years to come, in turn fueling the need for talented IT managers.

    Job prospects for qualified IT managers are “excellent” according to the U.S. Labor Department. IT management job candidates with specialized technical knowledge experience, superior communication skills, and strong business acumen, as well as those holding an advanced degree with a tech-focused concentration will enjoy the best hiring prospects.

    Source: U.S. Bureau of Labor Statistics’ 2016-2017 Occupational Outlook Handbook (OOH)

    Related Careers

    Subject Matter Expert Contributor

    Daniel Greenspan is an IT education specialist, web designer and entrepreneur living in New York City. Working closely with IT professionals, world-class trainers and technology executives since 2005 has given him a unique perspective into the IT job market and the skills and credentials IT professionals need to succeed.


    Free Diploma in Business Communication Skills #business #documents

    #business communication skills

    #

    Diploma in Business Communication Skills

    Study at your own pace!!

    Course Description

    The free online course Diploma in Business Communication Skills will help you develop effective communication skills for the workplace, from enhancing your professional writing techniques to improving your interpersonal and presentation skills. Good communication skills are an important element for a business or organisation to function effectively, and for the development of good relationships between work colleagues within a business and with clients and customers outside a business. The course first introduces the principles of written communication. You will learn that preparation is key for successful writing and will allow you express your thoughts in a clear, concise and efficient manner. You will learn about writing styles, how to use a planning checklist for business writing, and which writing style is most appropriate for business communication. Next, the course covers the key communication skills needed for successful team meetings. You will learn about the importance of the purpose statement and agenda for the meeting. The course also covers the communication skills needed to manage a meeting once it is in progress. You will learn how to transition from one topic to the next, how to help team members contribute positively at the meeting and how to bring the meeting to a successful conclusion. The course then shows you how to plan and develop effective presentations. You will learn how to assess the expectations of your audience and engage with them effectively. You will also learn how to overcome nervousness and become more confident when speaking in public. Finally, the course introduces you to the concept of cross-cultural communication and its importance in the modern globalized workplace. It then describes strategies for identifying both similar and divergent cultural characteristics across different cultures, and why they play an important role in effective cross-cultural communication. This free Diploma course will be of great interest to all business professionals who want to improve their communication skills, and to any learner who is about to enter the world of business and wants to develop an engaging and responsive communication style.

    CERTIFICATION

    To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.

    LEARNING OUTCOMES

    Having completed this course you will be able to:
    – List and describe the rules that govern written language;
    – Describe the planning process and essential elements of a business document;
    – Describe how to prepare for and conduct business meetings;
    – Define teamwork and explain how to overcome various challenges to group success;
    – Describe the steps in the process of planning a presentation;
    – Overcome common obstacles in public speaking;
    – Define and discuss how to facilitate intercultural communication;
    – Describe how to prepare for an international assignment and effective strategies for living and working abroad.






    5 Ways To Improve Your Business Language Skills #austin #business #journal

    #business communication skills

    #

    5 Ways to Improve Your Business Language Skills Quickly

    Business language skills are critical needs in this modern era of globalization and cut-throat competition.

    An employee that has competency in business language skills is likely to be able to climb up the career ladder with ease. And that applies to businesses as a whole, too: a recent study conducted by Bersin and Associates reveals that organizations that are able to communicate their strategies in a clear and precise manner are 113 times more likely to achieve higher levels of profitability and efficiency.

    A similar study conducted by Global English reveals that 97% of employees surveyed believe that poor communication as a result of inadequate business language skills can create misunderstanding.

    A staggering 83% of employees report that poor business language skills have resulted in a negative impact on sales, profitability and efficiency of operations in their organizations.

    It is therefore imperative that anyone who wants to succeed in business, managers and workers alike, focuses on improving business language skills.

    Gaining competency over this particular skill will allow you to communicate with your peers, subordinates, supervisors, and clients easily and clearly, and this will bring an increase in productivity that will ultimately result in higher profitability.

    Here are five simple ways that will allow you to improve your business language skills quickly:

    1. Increase Your Vocabulary

    Improving vocabulary is key in mastering the specialized words used in business language.

    You can easily improve your vocabulary through training software that offers a comprehensive range of exercises. Learning commonly-used business idioms and abbreviations can also enhance your vocabulary.

    Furthermore, you can do research on the Internet in order to find the terminology used in the specific field that you are currently employed in. It is important that you adopt an inquisitive approach towards learning, and find the meaning of any business word that you are currently unfamiliar with. A business dictionary can prove to be particularly helpful, since you’ll be able to find the complete meanings for new terms and their relevant usage within business communication.

    2. Read Business-Related Material

    You can significantly enhance your vocabulary by reading a wide variety of material related to your field or business.

    Reading business information and current updates will not only allow you to remain abreast with the recent changes in the business environment but also allow you to keep up with any changes in terminology. This knowledge can prove to be essential when you are communicating with third parties or working on customer contracts.

    3. Play Games

    You can even learn business language by playing games like crosswords and word search games.

    These games can allow you to enhance your business vocabulary while ensuring that the learning process is fun and engaging. Business-themed language games include crosswords based on financial terms and important concepts, or word search games using terminology from banking or industry. You can use free word-search puzzle generators to create your own games, if you can’t find one specific to your field.

    4. Watch Business-Oriented Programs

    Watching programs that focus on business is an excellent way to improve language skills, because the people in those programs will be using key terms frequently and correctly.

    These programs are often hosted by experts in the field and therefore can prove to be an important source of valuable information and knowledge as well as vocabulary terms. Business terminology is naturally used on these programs and merely watching them attentively can help you grasp terms that are part of business communications.

    Listening to or watching these programs will not only allow you to become familiar with new words but also learn their correct pronunciation and usage.

    Simple knowledge of business terminology cannot completely eliminate the chance of misunderstanding in organizations; rather, an employee must be able to correctly use the terms so that the underlying message is effectively communicated to the second party. Watching these programs will allow you to understand the current business scenario while also becoming familiar with a range of words and their proper uses.

    5. Practice

    Learning new business terminology will not impact your communication skills until and unless these terms are used correctly in your the daily communication.

    You must try to use as many relevant words as possible during your conversations with colleagues and peers. Furthermore, recently learned business terminology can and should be incorporated into the presentations you give, so that you are able to gain confidence in your ability to use the terminology.

    Finally, you can practice your business language skills by writing business letters and memos.

    An individual working in an organization is likely to need to communicate with stakeholders and peers through the medium of memos and letters. However, it must be remembered that letters and memos need to be to the point and precise. Your business language skills are critical during this point, because short sentences must convey your instructions, term, or requests. It is important to be familiar with the general writing pattern found in letter formats used in your industry. Use a formal tone where appropriate, and make sure the language you use helps to clearly convey the information.

    It’s critical to have these language skills if you want to have a successful career.

    As the study reports highlight, 30% of employers believe that new university graduates do not have the necessary command of basic English, much less the terms and concepts used in a specific field.

    The success of a business lies in the capabilities and competencies of its employees and improving your business language skills can help you become a vital asset for your organization.





    Communications Guide: How to Improve Your Communication Skills #family #business

    #business communication skills

    #

    A Crash Course in Communication Need a quick refresher on effective interpersonal interaction? Two communication experts offer 12 steps to smoother conversations. Lost in Translation Thanks to e-mail, BlackBerrys, and text messaging, the face-to-face encounter is becoming a dying art. Here’s why you should revive it. The Power of Listening How does an old-line manufacturer in a stagnant industry manage to grow 25% a year for 10 years? By taking its employees seriously. Do as I Say: Quick Tips for Masterful Communication Tired of doing all the talking and not having your message get through to your staff? Try these suggestions to improve your leadership communication skills. Just Listen to Yourself Tape yourself to better understand your communications style. Powerful Questions Can Have a Powerful Effect Questions can be one of the most effective communication tools available to us. Do you use questions enough in your day-to-day interactions? When Do You Lie? Strategies For More Authentic, Respectful Communication Lies come in all shapes, sizes and colors. (Ever heard of flat-out, teensy or white lies?) This article focuses on when it’s appropriate, if at all, to lie. 10 Tips for Communicating Change Transition is inevitable, but exactly what you say and how you say it can make a major impact on how change is handled in your company. How to Motivate Employees Kevin Plank, founder of Under Armour, says it is vital to maintain regular face-to-face communication with employees even as a company expands. The 4-1-1 On Constructive Criticism Being critical is easy, and offering criticism seems easier still. Yet constructive criticism – – the more refined and effective brand of critical feedback – – is like an art. Lost in the Translation Tips on communicating with employees who don’t speak English.
    How to Say You’re Sorry Apologizing is part of doing business. But do it wrong, and you’ll really be sorry. Tips on Becoming a Good Conversationalist In this excerpt from How to Work a Room: The Ultimate Guide to Savvy Socializing in Person and Online learn tips for becoming a talk target — someone with whom it is easy to make conversation.
    10 Tips for Successful Networking Keith Ferrazzi needs two PalmPilots to keep track of all his contacts, people like Bill Clinton and Michael Milken. But there’s far more to cracking the inner circle of the power elite than just taking names.

    Powerful Presentations Small-business columnist Rhonda Abrams shares nine strategies for giving powerful presentations. Reinventing the PowerPoint New tech tools to liven your tired old PowerPoint presentations–and give your online marketing efforts a boost. Perfecting Your Pitch Check out these tips from entrepreneurs and business experts on creating pitches that can help you raise capital. More Power Than Point PowerPoint (or “presentation software”) has become the lingua franca of American business. It’s also become the problem with American business. Best of the Net: Power Brokers When it comes to presentation software, most users agree there’s one clear standard. We’ve found some Web-based resources to help you make your point. Captivate Audiences with Powerful Presentations Do you want your speeches to pack a punch? Professional speaker and speech consultant Patricia Fripp offers ideas on humor, movement, and vocal techniques. Short and Sweet: Mastering Quick Presentations Called on to make a brief speech? Professional speaker and speech coach Patricia Fripp offers tips for saying what you want, short and sweet. Present Before You Propose Improve your presentation by saving handouts until the end. Finding the Perfect Pitch Watch three rookies gear up for the investor presentation of a lifetime. The Seven Habits of Highly Effective Presenters Entrepreneurs learn pretty quickly that making a verbal pitch to investors is very different from submitting a written business plan. Here are seven good practices gleaned from a venture-capital boot camp. Elements of a Winning Pitch A presentation to potential investors in your business — to family, friends, or angels — should include most of these elements.

    Escape From Meeting Hell It’s time for another soul-sapping, oxygen-depriving, time-wasting, mind-numbing company meeting. Or is it? We offer 15 clever solutions to the problems with most meetings. Meetings Go Virtual Web conferencing and other collaboration technologies — tools that help people work with one another through their computers — have become more available and affordable. This is a boon for smaller companies whose only previous collaboration option was to gather workers in a room with coffee, donuts and a whiteboard. Meetings 101: Was That a Good Meeting, or a Bad One? Five simple factors that help ensure every meeting is a good meeting. Tools for Boosting Communication Effectiveness Tips on how to boost the effectiveness of communication in meetings, during change initiatives, and in interviews. Advice on Getting the Most Out of Meetings Keith Lamb shares some advice on getting the most out of your meetings. Cure the Sick-Meeting Ills Ineffective meetings may be wasting time and lowering morale. Two communication experts offer seven strategies for dramatically improving your meetings. How to Manage Meetings More Effectively A look at companies that hold unique meetings for developing products, building camaraderie, generating ideas, and reviewing employees’ needs and achievements.

    Writing and Organizing a Winning Speech Public speaker and speech consultant Patricia Fripp suggests following one of two basic outlines for your speech. She also offers speechwriting tips. Polishing and Rehearsing for a Perfect Presentation You’ve written a speech, but there’s still work to do before delivering it. Patricia Fripp gives six suggestions for making sure your speech hits home along with several ideas on effective rehearsing. Deliver a Stellar Speech Powerful presentations happen when you check out the room in advance and work to connect with the audience when talking. Patricia Fripp offers ideas for ensuring that what you say is a smashing success. No More Pre-Speech Jitters From virtual reality therapy to positive visualization, we’ve got relaxation techniques to help offset your fears of public speaking. Free Speech Preparing for a big speech? Resources on the Web can help.

    Work through Writer’s Block Need help working through some written projects? Two communication experts offer eight tips for clear and effective writing. Writing Well on the Web Content is king. Here are easy ways to make your website more reader-friendly. Polish Your Prose Poor grammar and punctuation in proposals and reports could cost you business. How to Blog The trick, say experts and longtime bloggers, is restraint. “For marketers, it’s about being more authentic, which is so ironic,” says one analyst.
    How to Drive Traffic to Your Company’s Blog Driving traffic to your small business’ corporate blog takes equal parts old-fashioned marketing and contemporary Web tools.

    Troubleshooting

    Are You Assertive or Aggressive? Assertiveness is the skill that tops the list for success or failure in any workplace situation. Learn how to be more assertive — not aggressive — and apply it to your interactions. Get Your Point Across without Being Rude Is your communication style a little rough around the edges? Here are five techniques for saying what you mean without making enemies in the process. Communicating When People Leave You Speechless Improved communication is a nice idea, but can it work in the real world? Take a look at these real-life business issues and suggestions for better communication that may lead to better business.





    Improving Business Communication Skills #world #business #news

    #business communication skills

    #

    Business Development Starting a Business Business Organization and Structure

    Improving Business Communication Skills

    File C5-116
    Updated October, 2014

    Good relations among members of a business are critical for success. Good communication skills are an important element for the development of good relationships. Poor communications starve a relationship while good communications nourish it. This is true regardless of whether you are a member of a committee looking at starting a business or a member of a team operating a business. So, improving communication skills is important for success. But this doesn t just happen. Both the receiver and the sender must work at developing verbal and listening skills.

    Business Discussions

    Do not allow ridicule, punishment or lecturing in business discussions. Encourage listening, understanding, finding alternatives, commitment to action, and support for one another. Listen not only to what the other person is saying, but also to what he/she is feeling. Being respectful of all team members is important at all times.

    Attack, Counterattack, Withdraw
    When we are under pressure we become frustrated and may verbally attack the behavior of someone we work with. The other person feels hurt by our comments and counterattacks. This system of attack and counterattack continues until someone withdraws from the conversation.

    Instead of counterattacking, the other person may hold their feelings and the situation will not escalate. However, the other person will harbor these feelings and the emotions may be vented later.

    Sharing our Feelings
    Instead of attacking and judging the other person s behavior, we could have shared our feelings about our frustrations. This will tend to bring us together rather than drive us apart.

    Making Judgments vs. Sharing Emotions

    Judgments and emotions are different. Judgmental statements are I am right, you are wrong. Statements of emotions are I am angry, I am afraid and I am worried. Judgments are often the result of how we feel. It is often an expression of our feelings.

    Judgments are much more likely to be heard as criticisms than are feelings. If I say, You are wrong, you are likely to feel criticized and attacked. As soon as we feel criticized, it is hard to hear anything else that is said. Our mind is consumed by the criticism.

    However, if I say, I am angry, you are less likely to feel attacked. This is because expressions of emotion (how we feel) are true statements. If I say that you are wrong, you will probably disagree. But if I say that I am angry, no one can argue.

    Although expressing our feelings seems to make us vulnerable, they really make us safer. If we make a judgment and attack the other person, we are isolating them and inviting them to counterattack. However, if we share how we feel, we are exposing ourselves to the other person. This makes it easier for the other person to respond in kind. Both people feel safer.

    Ideas versus Feelings
    Communicating ideas brings our minds together. But communicating emotions brings us together as individuals It is assumed that we should share ideas but keep our feelings to ourselves. This is part of the culture of rural communities. However, emotions are very powerful and cannot be ignored. Feelings are more important than ideas at influencing our behavior and decisions.

    Keys to Effective Communication

    Below are keys to effective communications. But just reading these points will not improve your communication skills. You must practice them. Practice them until they become habits.

    • Give your attention – When someone starts to talk to you, stop what you are doing and thinking. Face the person and devote your whole attention to what and how it is being said.
    • Listen, not just hear – One of the keys to good communication is the willingness to listen for meaning in what the other person says and not just for the words. Watch facial expressions and body language.
    • Don’t let your mind wander – While the person is talking, do not think about your answer or response. Listen until the person is finished, then decide what you are going to say.
    • Check for accuracy – When the person is finished talking, paraphrase back to the person what was said to you. If you heard right, then respond to that statement or question.
    • Be aware of other’s needs – You need to be aware of the needs of the other business associates. Each person has different needs that should be considered and respected. Although each of us has differing needs, all of us have a need for trust, responsibility, praise, security, sense of belonging, and recognition.
    • Ask, don’t tell – demonstrate equality – Do this by asking for advice or asking a person to do something. This shows you respect the other person as a peer or equal. Telling often implies a superior/subordinate relationship, such as boss vs. employee.
    • Keep an open mind – Do not criticize, pass judgment, or preach. It is extremely important to learn to make objective evaluations about ideas, people, and situations. You are making a value judgment when you attach your values, beliefs, or needs to an appraisal.
    • Offer advice, don’t give advice – Learn to offer in-sights, advice, and expertise without being forceful. It is wrong to say this is how you should handle it or this is what you should do. It is better to say what do you think about this way, or I suggest we. However, sometimes it is not appropriate to even soft-pedal advice. You should offer it only if asked for.
    • Develop trust – Trust is the product of open and honest communications. So it is important that good communication channels exist. Also, trust is an essential ingredient of teamwork. If trust exists among business associates, teamwork and cooperation are much easier to achieve.
    • Create feelings of equity – People share a sense of equality if all parties are informed, trust exists, and work is based on cooperation. For business ventures to succeed, all the parties must feel that they are equals. If one party feels left out or feels like a subordinate, success becomes less likely.
    • Develop comfortable relations – Tension and stress are normal in any relationship. However, the level of tension and stress can be reduced in businesses that develop teamwork and trust through open and honest communication.
    • Become genuinely interested in others – All of us have a need to feel important and be understood. One of the ways we feel important is if others are interested in us. So talk in terms of the other persons interests and try to understand another point of view. If we expect others to understand us, we must first understand them.
    • Motivate others – There are several ways to motivate people. Both negative and positive reinforcement are effective. But in the long run, negative reinforcement like criticism or punishment often creates a desire for revenge. Too often we think of positive reinforcement as receiving more income, but other positive reinforcements that require little effort are praise, trust, interest, and recognition.
    • Keep a sense of humor – Laugh at the goofy things that happen. Laugh off little annoyances. Smile at every opportunity. Seeing the humor in a situation can often defuse it.




    5 Ways To Improve Your Business Language Skills #small #business #investment #company

    #business communication skills

    #

    5 Ways to Improve Your Business Language Skills Quickly

    Business language skills are critical needs in this modern era of globalization and cut-throat competition.

    An employee that has competency in business language skills is likely to be able to climb up the career ladder with ease. And that applies to businesses as a whole, too: a recent study conducted by Bersin and Associates reveals that organizations that are able to communicate their strategies in a clear and precise manner are 113 times more likely to achieve higher levels of profitability and efficiency.

    A similar study conducted by Global English reveals that 97% of employees surveyed believe that poor communication as a result of inadequate business language skills can create misunderstanding.

    A staggering 83% of employees report that poor business language skills have resulted in a negative impact on sales, profitability and efficiency of operations in their organizations.

    It is therefore imperative that anyone who wants to succeed in business, managers and workers alike, focuses on improving business language skills.

    Gaining competency over this particular skill will allow you to communicate with your peers, subordinates, supervisors, and clients easily and clearly, and this will bring an increase in productivity that will ultimately result in higher profitability.

    Here are five simple ways that will allow you to improve your business language skills quickly:

    1. Increase Your Vocabulary

    Improving vocabulary is key in mastering the specialized words used in business language.

    You can easily improve your vocabulary through training software that offers a comprehensive range of exercises. Learning commonly-used business idioms and abbreviations can also enhance your vocabulary.

    Furthermore, you can do research on the Internet in order to find the terminology used in the specific field that you are currently employed in. It is important that you adopt an inquisitive approach towards learning, and find the meaning of any business word that you are currently unfamiliar with. A business dictionary can prove to be particularly helpful, since you’ll be able to find the complete meanings for new terms and their relevant usage within business communication.

    2. Read Business-Related Material

    You can significantly enhance your vocabulary by reading a wide variety of material related to your field or business.

    Reading business information and current updates will not only allow you to remain abreast with the recent changes in the business environment but also allow you to keep up with any changes in terminology. This knowledge can prove to be essential when you are communicating with third parties or working on customer contracts.

    3. Play Games

    You can even learn business language by playing games like crosswords and word search games.

    These games can allow you to enhance your business vocabulary while ensuring that the learning process is fun and engaging. Business-themed language games include crosswords based on financial terms and important concepts, or word search games using terminology from banking or industry. You can use free word-search puzzle generators to create your own games, if you can’t find one specific to your field.

    4. Watch Business-Oriented Programs

    Watching programs that focus on business is an excellent way to improve language skills, because the people in those programs will be using key terms frequently and correctly.

    These programs are often hosted by experts in the field and therefore can prove to be an important source of valuable information and knowledge as well as vocabulary terms. Business terminology is naturally used on these programs and merely watching them attentively can help you grasp terms that are part of business communications.

    Listening to or watching these programs will not only allow you to become familiar with new words but also learn their correct pronunciation and usage.

    Simple knowledge of business terminology cannot completely eliminate the chance of misunderstanding in organizations; rather, an employee must be able to correctly use the terms so that the underlying message is effectively communicated to the second party. Watching these programs will allow you to understand the current business scenario while also becoming familiar with a range of words and their proper uses.

    5. Practice

    Learning new business terminology will not impact your communication skills until and unless these terms are used correctly in your the daily communication.

    You must try to use as many relevant words as possible during your conversations with colleagues and peers. Furthermore, recently learned business terminology can and should be incorporated into the presentations you give, so that you are able to gain confidence in your ability to use the terminology.

    Finally, you can practice your business language skills by writing business letters and memos.

    An individual working in an organization is likely to need to communicate with stakeholders and peers through the medium of memos and letters. However, it must be remembered that letters and memos need to be to the point and precise. Your business language skills are critical during this point, because short sentences must convey your instructions, term, or requests. It is important to be familiar with the general writing pattern found in letter formats used in your industry. Use a formal tone where appropriate, and make sure the language you use helps to clearly convey the information.

    It’s critical to have these language skills if you want to have a successful career.

    As the study reports highlight, 30% of employers believe that new university graduates do not have the necessary command of basic English, much less the terms and concepts used in a specific field.

    The success of a business lies in the capabilities and competencies of its employees and improving your business language skills can help you become a vital asset for your organization.





    Improving Business Communication Skills #start #a #business #ideas

    #business communication skills

    #

    Business Development Starting a Business Business Organization and Structure

    Improving Business Communication Skills

    File C5-116
    Updated October, 2014

    Good relations among members of a business are critical for success. Good communication skills are an important element for the development of good relationships. Poor communications starve a relationship while good communications nourish it. This is true regardless of whether you are a member of a committee looking at starting a business or a member of a team operating a business. So, improving communication skills is important for success. But this doesn t just happen. Both the receiver and the sender must work at developing verbal and listening skills.

    Business Discussions

    Do not allow ridicule, punishment or lecturing in business discussions. Encourage listening, understanding, finding alternatives, commitment to action, and support for one another. Listen not only to what the other person is saying, but also to what he/she is feeling. Being respectful of all team members is important at all times.

    Attack, Counterattack, Withdraw
    When we are under pressure we become frustrated and may verbally attack the behavior of someone we work with. The other person feels hurt by our comments and counterattacks. This system of attack and counterattack continues until someone withdraws from the conversation.

    Instead of counterattacking, the other person may hold their feelings and the situation will not escalate. However, the other person will harbor these feelings and the emotions may be vented later.

    Sharing our Feelings
    Instead of attacking and judging the other person s behavior, we could have shared our feelings about our frustrations. This will tend to bring us together rather than drive us apart.

    Making Judgments vs. Sharing Emotions

    Judgments and emotions are different. Judgmental statements are I am right, you are wrong. Statements of emotions are I am angry, I am afraid and I am worried. Judgments are often the result of how we feel. It is often an expression of our feelings.

    Judgments are much more likely to be heard as criticisms than are feelings. If I say, You are wrong, you are likely to feel criticized and attacked. As soon as we feel criticized, it is hard to hear anything else that is said. Our mind is consumed by the criticism.

    However, if I say, I am angry, you are less likely to feel attacked. This is because expressions of emotion (how we feel) are true statements. If I say that you are wrong, you will probably disagree. But if I say that I am angry, no one can argue.

    Although expressing our feelings seems to make us vulnerable, they really make us safer. If we make a judgment and attack the other person, we are isolating them and inviting them to counterattack. However, if we share how we feel, we are exposing ourselves to the other person. This makes it easier for the other person to respond in kind. Both people feel safer.

    Ideas versus Feelings
    Communicating ideas brings our minds together. But communicating emotions brings us together as individuals It is assumed that we should share ideas but keep our feelings to ourselves. This is part of the culture of rural communities. However, emotions are very powerful and cannot be ignored. Feelings are more important than ideas at influencing our behavior and decisions.

    Keys to Effective Communication

    Below are keys to effective communications. But just reading these points will not improve your communication skills. You must practice them. Practice them until they become habits.

    • Give your attention – When someone starts to talk to you, stop what you are doing and thinking. Face the person and devote your whole attention to what and how it is being said.
    • Listen, not just hear – One of the keys to good communication is the willingness to listen for meaning in what the other person says and not just for the words. Watch facial expressions and body language.
    • Don’t let your mind wander – While the person is talking, do not think about your answer or response. Listen until the person is finished, then decide what you are going to say.
    • Check for accuracy – When the person is finished talking, paraphrase back to the person what was said to you. If you heard right, then respond to that statement or question.
    • Be aware of other’s needs – You need to be aware of the needs of the other business associates. Each person has different needs that should be considered and respected. Although each of us has differing needs, all of us have a need for trust, responsibility, praise, security, sense of belonging, and recognition.
    • Ask, don’t tell – demonstrate equality – Do this by asking for advice or asking a person to do something. This shows you respect the other person as a peer or equal. Telling often implies a superior/subordinate relationship, such as boss vs. employee.
    • Keep an open mind – Do not criticize, pass judgment, or preach. It is extremely important to learn to make objective evaluations about ideas, people, and situations. You are making a value judgment when you attach your values, beliefs, or needs to an appraisal.
    • Offer advice, don’t give advice – Learn to offer in-sights, advice, and expertise without being forceful. It is wrong to say this is how you should handle it or this is what you should do. It is better to say what do you think about this way, or I suggest we. However, sometimes it is not appropriate to even soft-pedal advice. You should offer it only if asked for.
    • Develop trust – Trust is the product of open and honest communications. So it is important that good communication channels exist. Also, trust is an essential ingredient of teamwork. If trust exists among business associates, teamwork and cooperation are much easier to achieve.
    • Create feelings of equity – People share a sense of equality if all parties are informed, trust exists, and work is based on cooperation. For business ventures to succeed, all the parties must feel that they are equals. If one party feels left out or feels like a subordinate, success becomes less likely.
    • Develop comfortable relations – Tension and stress are normal in any relationship. However, the level of tension and stress can be reduced in businesses that develop teamwork and trust through open and honest communication.
    • Become genuinely interested in others – All of us have a need to feel important and be understood. One of the ways we feel important is if others are interested in us. So talk in terms of the other persons interests and try to understand another point of view. If we expect others to understand us, we must first understand them.
    • Motivate others – There are several ways to motivate people. Both negative and positive reinforcement are effective. But in the long run, negative reinforcement like criticism or punishment often creates a desire for revenge. Too often we think of positive reinforcement as receiving more income, but other positive reinforcements that require little effort are praise, trust, interest, and recognition.
    • Keep a sense of humor – Laugh at the goofy things that happen. Laugh off little annoyances. Smile at every opportunity. Seeing the humor in a situation can often defuse it.




    Programs – Business Hotel Management School Luzern Switzerland #bhms, #hotel #management, #mba


    #

    Programs

    The BHMS Diploma in Hospitality Management program is specifically designed for young adults wishing to enter the international hotel and hospitality field and who aspire to a management career in this industry.

    The program offers students an academic education together with vocational core competency training.

    The Master of Business Administration (MBA) degree corresponds to a postgraduate management degree which treats all essential management functions.

    There are different specializations which are recognized by accreditation agencies.

    BHMS Culinary Arts Programs develop students’ contemporary skills in food preparation and presentation, à la carte cuisine, pastry and desserts and kitchen management through hands-on training and classroom learning. Over the course of 3 years, students acquire all the fundamental skills necessary to work in the world’s finest dining establishments in one of the fastest growing industries.

    Mit einer Ausbildung zum Dipl. Hotelier / Restaurateur HF an der BHMS legen Sie den Grundstein für eine internationale Karriere im Bereich Hotellerie und Gastronomie.

    Gut ausgebildete Fach- und Führungskräfte werden in den unterschiedlichsten Betriebs- und Unternehmensformen gesucht – von familiengeführten Kleinunternehmen bis zu internationalen Hotelketten und Resorts, wie auch in vielen Unternehmen im Luxus-Dienstleistungsbereich.

    In der Schweiz ist für Praktikanten ein Mindestlohn von CHF 2’172 brutto gesetzlich garantiert. In Verbindung mit der einzigartigen Kursaufteilung an der BHMS fallen nur geringe Kurskosten für das 1. Jahr an und Sie können durch die Praktika eine finanzielle Rückstellung für die Kurskosten im 2. und 3. Jahr tätigen.

    More Information


    Free Diploma in Business Communication Skills #business #grant

    #business communication skills

    #

    Diploma in Business Communication Skills

    Study at your own pace!!

    Course Description

    The free online course Diploma in Business Communication Skills will help you develop effective communication skills for the workplace, from enhancing your professional writing techniques to improving your interpersonal and presentation skills. Good communication skills are an important element for a business or organisation to function effectively, and for the development of good relationships between work colleagues within a business and with clients and customers outside a business. The course first introduces the principles of written communication. You will learn that preparation is key for successful writing and will allow you express your thoughts in a clear, concise and efficient manner. You will learn about writing styles, how to use a planning checklist for business writing, and which writing style is most appropriate for business communication. Next, the course covers the key communication skills needed for successful team meetings. You will learn about the importance of the purpose statement and agenda for the meeting. The course also covers the communication skills needed to manage a meeting once it is in progress. You will learn how to transition from one topic to the next, how to help team members contribute positively at the meeting and how to bring the meeting to a successful conclusion. The course then shows you how to plan and develop effective presentations. You will learn how to assess the expectations of your audience and engage with them effectively. You will also learn how to overcome nervousness and become more confident when speaking in public. Finally, the course introduces you to the concept of cross-cultural communication and its importance in the modern globalized workplace. It then describes strategies for identifying both similar and divergent cultural characteristics across different cultures, and why they play an important role in effective cross-cultural communication. This free Diploma course will be of great interest to all business professionals who want to improve their communication skills, and to any learner who is about to enter the world of business and wants to develop an engaging and responsive communication style.

    CERTIFICATION

    To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.

    LEARNING OUTCOMES

    Having completed this course you will be able to:
    – List and describe the rules that govern written language;
    – Describe the planning process and essential elements of a business document;
    – Describe how to prepare for and conduct business meetings;
    – Define teamwork and explain how to overcome various challenges to group success;
    – Describe the steps in the process of planning a presentation;
    – Overcome common obstacles in public speaking;
    – Define and discuss how to facilitate intercultural communication;
    – Describe how to prepare for an international assignment and effective strategies for living and working abroad.






    Improving Business Communication Skills #drop #shipping #business

    #business communication skills

    #

    Business Development Starting a Business Business Organization and Structure

    Improving Business Communication Skills

    File C5-116
    Updated October, 2014

    Good relations among members of a business are critical for success. Good communication skills are an important element for the development of good relationships. Poor communications starve a relationship while good communications nourish it. This is true regardless of whether you are a member of a committee looking at starting a business or a member of a team operating a business. So, improving communication skills is important for success. But this doesn t just happen. Both the receiver and the sender must work at developing verbal and listening skills.

    Business Discussions

    Do not allow ridicule, punishment or lecturing in business discussions. Encourage listening, understanding, finding alternatives, commitment to action, and support for one another. Listen not only to what the other person is saying, but also to what he/she is feeling. Being respectful of all team members is important at all times.

    Attack, Counterattack, Withdraw
    When we are under pressure we become frustrated and may verbally attack the behavior of someone we work with. The other person feels hurt by our comments and counterattacks. This system of attack and counterattack continues until someone withdraws from the conversation.

    Instead of counterattacking, the other person may hold their feelings and the situation will not escalate. However, the other person will harbor these feelings and the emotions may be vented later.

    Sharing our Feelings
    Instead of attacking and judging the other person s behavior, we could have shared our feelings about our frustrations. This will tend to bring us together rather than drive us apart.

    Making Judgments vs. Sharing Emotions

    Judgments and emotions are different. Judgmental statements are I am right, you are wrong. Statements of emotions are I am angry, I am afraid and I am worried. Judgments are often the result of how we feel. It is often an expression of our feelings.

    Judgments are much more likely to be heard as criticisms than are feelings. If I say, You are wrong, you are likely to feel criticized and attacked. As soon as we feel criticized, it is hard to hear anything else that is said. Our mind is consumed by the criticism.

    However, if I say, I am angry, you are less likely to feel attacked. This is because expressions of emotion (how we feel) are true statements. If I say that you are wrong, you will probably disagree. But if I say that I am angry, no one can argue.

    Although expressing our feelings seems to make us vulnerable, they really make us safer. If we make a judgment and attack the other person, we are isolating them and inviting them to counterattack. However, if we share how we feel, we are exposing ourselves to the other person. This makes it easier for the other person to respond in kind. Both people feel safer.

    Ideas versus Feelings
    Communicating ideas brings our minds together. But communicating emotions brings us together as individuals It is assumed that we should share ideas but keep our feelings to ourselves. This is part of the culture of rural communities. However, emotions are very powerful and cannot be ignored. Feelings are more important than ideas at influencing our behavior and decisions.

    Keys to Effective Communication

    Below are keys to effective communications. But just reading these points will not improve your communication skills. You must practice them. Practice them until they become habits.

    • Give your attention – When someone starts to talk to you, stop what you are doing and thinking. Face the person and devote your whole attention to what and how it is being said.
    • Listen, not just hear – One of the keys to good communication is the willingness to listen for meaning in what the other person says and not just for the words. Watch facial expressions and body language.
    • Don’t let your mind wander – While the person is talking, do not think about your answer or response. Listen until the person is finished, then decide what you are going to say.
    • Check for accuracy – When the person is finished talking, paraphrase back to the person what was said to you. If you heard right, then respond to that statement or question.
    • Be aware of other’s needs – You need to be aware of the needs of the other business associates. Each person has different needs that should be considered and respected. Although each of us has differing needs, all of us have a need for trust, responsibility, praise, security, sense of belonging, and recognition.
    • Ask, don’t tell – demonstrate equality – Do this by asking for advice or asking a person to do something. This shows you respect the other person as a peer or equal. Telling often implies a superior/subordinate relationship, such as boss vs. employee.
    • Keep an open mind – Do not criticize, pass judgment, or preach. It is extremely important to learn to make objective evaluations about ideas, people, and situations. You are making a value judgment when you attach your values, beliefs, or needs to an appraisal.
    • Offer advice, don’t give advice – Learn to offer in-sights, advice, and expertise without being forceful. It is wrong to say this is how you should handle it or this is what you should do. It is better to say what do you think about this way, or I suggest we. However, sometimes it is not appropriate to even soft-pedal advice. You should offer it only if asked for.
    • Develop trust – Trust is the product of open and honest communications. So it is important that good communication channels exist. Also, trust is an essential ingredient of teamwork. If trust exists among business associates, teamwork and cooperation are much easier to achieve.
    • Create feelings of equity – People share a sense of equality if all parties are informed, trust exists, and work is based on cooperation. For business ventures to succeed, all the parties must feel that they are equals. If one party feels left out or feels like a subordinate, success becomes less likely.
    • Develop comfortable relations – Tension and stress are normal in any relationship. However, the level of tension and stress can be reduced in businesses that develop teamwork and trust through open and honest communication.
    • Become genuinely interested in others – All of us have a need to feel important and be understood. One of the ways we feel important is if others are interested in us. So talk in terms of the other persons interests and try to understand another point of view. If we expect others to understand us, we must first understand them.
    • Motivate others – There are several ways to motivate people. Both negative and positive reinforcement are effective. But in the long run, negative reinforcement like criticism or punishment often creates a desire for revenge. Too often we think of positive reinforcement as receiving more income, but other positive reinforcements that require little effort are praise, trust, interest, and recognition.
    • Keep a sense of humor – Laugh at the goofy things that happen. Laugh off little annoyances. Smile at every opportunity. Seeing the humor in a situation can often defuse it.




    Skills – Workplace Etiquette #local #business #listing

    #business etiquette

    #

    Skills – Workplace Etiquette

    Making Positive Impressions

    How you present yourself to others in the business world speaks volumes. People often form first impressions about others within seconds of first meeting them therefore it is crucial to ensure you are properly prepared to present yourself as a professional. Here are some important tips towards making a good impression.

    • Stand straight, make eye contact, turn towards people when they are speaking, and genuinely smile at people.
    • Follow your office dress code, perhaps dressing a step above the norm for your office.
    • Your briefcase or bag and the things you carry in them say something about you. Messy items may detract from the image you would like to present.
    • When meeting someone for the first time, be sure to shake hands palm to palm with a gentle firmness.
    • Be alert. Sleepiness looks bad in the workplace.
    • Kindness and courtesy count!
    • Arrive early to work each day.

    People

    How you treat people says a lot about you.

    • Learn names and learn them quickly. A good tip for remembering names is to use a person’s name three times within your first conversation with them. Also, write names down and keep business cards. People know when you don’t know their names and may interpret this as a sign that you don’t value them.
    • Don’t make value judgments on people’s importance in the workplace. Talk to the maintenance staff members and to the people who perform many of the administrative support functions. These people deserve your respect!
    • Self-assess: Think about how you treat your supervisor(s), peers, and subordinates. Would the differences in the relationships, if seen by others, cast you in an unfavorable light? If so, find where the imbalance exists, and start the process of reworking the relationship dynamic.
    • What you share with others about your personal life is your choice, but be careful. Things can come back to haunt you. Don’t ask others to share their personal lives with you. This makes many people uncomfortable in the work space.
    • Respect people’s personal space. This may be very different than your own.

    Communicating

    It’s sometimes not what you say, but how you say it that counts!

    • Return phone calls and emails within 24 hours – even if only to say that you will provide requested information at a later date.
    • Ask before putting someone on speakerphone.
    • Personalize your voice mail – there’s nothing worse than just hearing a phone number on someone’s voice mail and not knowing if you are leaving a message with the correct person. People may not even leave messages.
    • Emails at work should be grammatically correct and free of spelling errors. They should not be treated like personal email.
    • When emailing, use the subject box, and make sure it directly relates to what you are writing. This ensures ease in finding it later and a potentially faster response.
    • Never say in an email anything you wouldn’t say to someone’s face.
    • Underlining, italicizing, bolding, coloring, and changing font size can make a mild email message seem overly strong or aggressive.

    Meetings

    This can easily be the most intimidating part of starting a new job. The environment of a meeting requires some careful navigation to maintain your professional image, whether the meetings are one-on-one, with several colleagues or with external clients.

    • For a meeting in someone’s office, don’t arrive more than five minutes early, as they may be prepping for your meeting, another meeting later that day, or trying to get other work done. You may make them uncomfortable, and that is not a good way to begin your meeting.
    • Don’t arrive late. ever. If you are going to be late, try to let someone know so that people are not sitting around waiting for you. Don’t forget that being on time for a meeting means arriving 5 minutes early – for an interview, arrive 10 minutes early.
    • When a meeting runs late and you need to be somewhere else, always be prepared to explain where you need to be (understanding that the value of where you need to be will likely be judged).
    • Do not interrupt people. This is a bad habit to start and a tough one to end.
    • There is a time and place for confrontation, and a meeting is almost never that place. You will embarrass and anger other people, and you will look bad for doing it. Give people time and space outside of meetings to reflect on issues that need to be dealt with.

    Work Space

    You may spend more waking hours in work spaces than in your home space so:

    • Keep the space professional and neat with appropriate personal touches! People will see the space and consider it a reflection of you.
    • Whether it is a cubicle or office, respect others’ space. Don’t just walk in; knock or make your presence gently known. Don’t assume acknowledgement of your presence is an invitation to sit down; wait until you are invited to do so.
    • Don’t interrupt people on the phone, and don’t try to communicate with them verbally or with sign language. You could damage an important phone call.
    • Limit personal calls, especially if you work in a space that lacks a door.
    • Learn when and where it is appropriate to use your cell phone in your office.
    • Food consumption should generally be regulated. Smells and noise from food can be distracting to others trying to work.

    International Business Etiquette

    As the global market grows, the need to understand multiple international standards of business etiquette grows. Research the country you will be working in or visiting; note the proper etiquette, culture and customs for that country. There are, however, a few key things to keep in mind when conducting business internationally:

    • Knowing the language makes an excellent impression on the people you are doing business with. Barely knowing the language, but feigning fluency, could really harm the work you are trying to accomplish.
    • Be mindful of time zones. You don’t want to wake someone up on their cell phone or call someone with an unreasonable deadline or concern at an awkward time of day for them.
    • As there is no standard global work day, you should keep in mind that work hours vary from country to country. This is important when scheduling meetings or conference calls.
    • Know the holidays that will be observed, and be respectful of the time surrounding the holidays, as people may be less available.
    • Meals can be extremely crucial in making a positive international business etiquette impression. The customs that are followed when dining are often very important, and mistakes in this area could be costly. Knowing the etiquette well in advance should allow you to relax and enjoy what could be an amazing new experience!

    Vigilantly observe the corporate culture in which you work, and be aware that change will happen. Your eyes and ears are your best resource in this learning process! For etiquette when interviewing for a position, please see the interviewing section of our Career Planning Guide. Numerous resources exist on-line on the topic of business etiquette, and there are professional courses you can take to help you learn more. There are also workshops at CCE on this topic in addition to resources in the Career Resource Center.

    Additional Resources





    5 Ways To Improve Your Business Language Skills #business #proposal

    #business communication skills

    #

    5 Ways to Improve Your Business Language Skills Quickly

    Business language skills are critical needs in this modern era of globalization and cut-throat competition.

    An employee that has competency in business language skills is likely to be able to climb up the career ladder with ease. And that applies to businesses as a whole, too: a recent study conducted by Bersin and Associates reveals that organizations that are able to communicate their strategies in a clear and precise manner are 113 times more likely to achieve higher levels of profitability and efficiency.

    A similar study conducted by Global English reveals that 97% of employees surveyed believe that poor communication as a result of inadequate business language skills can create misunderstanding.

    A staggering 83% of employees report that poor business language skills have resulted in a negative impact on sales, profitability and efficiency of operations in their organizations.

    It is therefore imperative that anyone who wants to succeed in business, managers and workers alike, focuses on improving business language skills.

    Gaining competency over this particular skill will allow you to communicate with your peers, subordinates, supervisors, and clients easily and clearly, and this will bring an increase in productivity that will ultimately result in higher profitability.

    Here are five simple ways that will allow you to improve your business language skills quickly:

    1. Increase Your Vocabulary

    Improving vocabulary is key in mastering the specialized words used in business language.

    You can easily improve your vocabulary through training software that offers a comprehensive range of exercises. Learning commonly-used business idioms and abbreviations can also enhance your vocabulary.

    Furthermore, you can do research on the Internet in order to find the terminology used in the specific field that you are currently employed in. It is important that you adopt an inquisitive approach towards learning, and find the meaning of any business word that you are currently unfamiliar with. A business dictionary can prove to be particularly helpful, since you’ll be able to find the complete meanings for new terms and their relevant usage within business communication.

    2. Read Business-Related Material

    You can significantly enhance your vocabulary by reading a wide variety of material related to your field or business.

    Reading business information and current updates will not only allow you to remain abreast with the recent changes in the business environment but also allow you to keep up with any changes in terminology. This knowledge can prove to be essential when you are communicating with third parties or working on customer contracts.

    3. Play Games

    You can even learn business language by playing games like crosswords and word search games.

    These games can allow you to enhance your business vocabulary while ensuring that the learning process is fun and engaging. Business-themed language games include crosswords based on financial terms and important concepts, or word search games using terminology from banking or industry. You can use free word-search puzzle generators to create your own games, if you can’t find one specific to your field.

    4. Watch Business-Oriented Programs

    Watching programs that focus on business is an excellent way to improve language skills, because the people in those programs will be using key terms frequently and correctly.

    These programs are often hosted by experts in the field and therefore can prove to be an important source of valuable information and knowledge as well as vocabulary terms. Business terminology is naturally used on these programs and merely watching them attentively can help you grasp terms that are part of business communications.

    Listening to or watching these programs will not only allow you to become familiar with new words but also learn their correct pronunciation and usage.

    Simple knowledge of business terminology cannot completely eliminate the chance of misunderstanding in organizations; rather, an employee must be able to correctly use the terms so that the underlying message is effectively communicated to the second party. Watching these programs will allow you to understand the current business scenario while also becoming familiar with a range of words and their proper uses.

    5. Practice

    Learning new business terminology will not impact your communication skills until and unless these terms are used correctly in your the daily communication.

    You must try to use as many relevant words as possible during your conversations with colleagues and peers. Furthermore, recently learned business terminology can and should be incorporated into the presentations you give, so that you are able to gain confidence in your ability to use the terminology.

    Finally, you can practice your business language skills by writing business letters and memos.

    An individual working in an organization is likely to need to communicate with stakeholders and peers through the medium of memos and letters. However, it must be remembered that letters and memos need to be to the point and precise. Your business language skills are critical during this point, because short sentences must convey your instructions, term, or requests. It is important to be familiar with the general writing pattern found in letter formats used in your industry. Use a formal tone where appropriate, and make sure the language you use helps to clearly convey the information.

    It’s critical to have these language skills if you want to have a successful career.

    As the study reports highlight, 30% of employers believe that new university graduates do not have the necessary command of basic English, much less the terms and concepts used in a specific field.

    The success of a business lies in the capabilities and competencies of its employees and improving your business language skills can help you become a vital asset for your organization.





    Free Diploma in Business Communication Skills #stock #market #websites

    #business communication skills

    #

    Diploma in Business Communication Skills

    Study at your own pace!!

    Course Description

    The free online course Diploma in Business Communication Skills will help you develop effective communication skills for the workplace, from enhancing your professional writing techniques to improving your interpersonal and presentation skills. Good communication skills are an important element for a business or organisation to function effectively, and for the development of good relationships between work colleagues within a business and with clients and customers outside a business. The course first introduces the principles of written communication. You will learn that preparation is key for successful writing and will allow you express your thoughts in a clear, concise and efficient manner. You will learn about writing styles, how to use a planning checklist for business writing, and which writing style is most appropriate for business communication. Next, the course covers the key communication skills needed for successful team meetings. You will learn about the importance of the purpose statement and agenda for the meeting. The course also covers the communication skills needed to manage a meeting once it is in progress. You will learn how to transition from one topic to the next, how to help team members contribute positively at the meeting and how to bring the meeting to a successful conclusion. The course then shows you how to plan and develop effective presentations. You will learn how to assess the expectations of your audience and engage with them effectively. You will also learn how to overcome nervousness and become more confident when speaking in public. Finally, the course introduces you to the concept of cross-cultural communication and its importance in the modern globalized workplace. It then describes strategies for identifying both similar and divergent cultural characteristics across different cultures, and why they play an important role in effective cross-cultural communication. This free Diploma course will be of great interest to all business professionals who want to improve their communication skills, and to any learner who is about to enter the world of business and wants to develop an engaging and responsive communication style.

    CERTIFICATION

    To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.

    LEARNING OUTCOMES

    Having completed this course you will be able to:
    – List and describe the rules that govern written language;
    – Describe the planning process and essential elements of a business document;
    – Describe how to prepare for and conduct business meetings;
    – Define teamwork and explain how to overcome various challenges to group success;
    – Describe the steps in the process of planning a presentation;
    – Overcome common obstacles in public speaking;
    – Define and discuss how to facilitate intercultural communication;
    – Describe how to prepare for an international assignment and effective strategies for living and working abroad.






    Skills – Workplace Etiquette #business #environment

    #business etiquette

    #

    Skills – Workplace Etiquette

    Making Positive Impressions

    How you present yourself to others in the business world speaks volumes. People often form first impressions about others within seconds of first meeting them therefore it is crucial to ensure you are properly prepared to present yourself as a professional. Here are some important tips towards making a good impression.

    • Stand straight, make eye contact, turn towards people when they are speaking, and genuinely smile at people.
    • Follow your office dress code, perhaps dressing a step above the norm for your office.
    • Your briefcase or bag and the things you carry in them say something about you. Messy items may detract from the image you would like to present.
    • When meeting someone for the first time, be sure to shake hands palm to palm with a gentle firmness.
    • Be alert. Sleepiness looks bad in the workplace.
    • Kindness and courtesy count!
    • Arrive early to work each day.

    People

    How you treat people says a lot about you.

    • Learn names and learn them quickly. A good tip for remembering names is to use a person’s name three times within your first conversation with them. Also, write names down and keep business cards. People know when you don’t know their names and may interpret this as a sign that you don’t value them.
    • Don’t make value judgments on people’s importance in the workplace. Talk to the maintenance staff members and to the people who perform many of the administrative support functions. These people deserve your respect!
    • Self-assess: Think about how you treat your supervisor(s), peers, and subordinates. Would the differences in the relationships, if seen by others, cast you in an unfavorable light? If so, find where the imbalance exists, and start the process of reworking the relationship dynamic.
    • What you share with others about your personal life is your choice, but be careful. Things can come back to haunt you. Don’t ask others to share their personal lives with you. This makes many people uncomfortable in the work space.
    • Respect people’s personal space. This may be very different than your own.

    Communicating

    It’s sometimes not what you say, but how you say it that counts!

    • Return phone calls and emails within 24 hours – even if only to say that you will provide requested information at a later date.
    • Ask before putting someone on speakerphone.
    • Personalize your voice mail – there’s nothing worse than just hearing a phone number on someone’s voice mail and not knowing if you are leaving a message with the correct person. People may not even leave messages.
    • Emails at work should be grammatically correct and free of spelling errors. They should not be treated like personal email.
    • When emailing, use the subject box, and make sure it directly relates to what you are writing. This ensures ease in finding it later and a potentially faster response.
    • Never say in an email anything you wouldn’t say to someone’s face.
    • Underlining, italicizing, bolding, coloring, and changing font size can make a mild email message seem overly strong or aggressive.

    Meetings

    This can easily be the most intimidating part of starting a new job. The environment of a meeting requires some careful navigation to maintain your professional image, whether the meetings are one-on-one, with several colleagues or with external clients.

    • For a meeting in someone’s office, don’t arrive more than five minutes early, as they may be prepping for your meeting, another meeting later that day, or trying to get other work done. You may make them uncomfortable, and that is not a good way to begin your meeting.
    • Don’t arrive late. ever. If you are going to be late, try to let someone know so that people are not sitting around waiting for you. Don’t forget that being on time for a meeting means arriving 5 minutes early – for an interview, arrive 10 minutes early.
    • When a meeting runs late and you need to be somewhere else, always be prepared to explain where you need to be (understanding that the value of where you need to be will likely be judged).
    • Do not interrupt people. This is a bad habit to start and a tough one to end.
    • There is a time and place for confrontation, and a meeting is almost never that place. You will embarrass and anger other people, and you will look bad for doing it. Give people time and space outside of meetings to reflect on issues that need to be dealt with.

    Work Space

    You may spend more waking hours in work spaces than in your home space so:

    • Keep the space professional and neat with appropriate personal touches! People will see the space and consider it a reflection of you.
    • Whether it is a cubicle or office, respect others’ space. Don’t just walk in; knock or make your presence gently known. Don’t assume acknowledgement of your presence is an invitation to sit down; wait until you are invited to do so.
    • Don’t interrupt people on the phone, and don’t try to communicate with them verbally or with sign language. You could damage an important phone call.
    • Limit personal calls, especially if you work in a space that lacks a door.
    • Learn when and where it is appropriate to use your cell phone in your office.
    • Food consumption should generally be regulated. Smells and noise from food can be distracting to others trying to work.

    International Business Etiquette

    As the global market grows, the need to understand multiple international standards of business etiquette grows. Research the country you will be working in or visiting; note the proper etiquette, culture and customs for that country. There are, however, a few key things to keep in mind when conducting business internationally:

    • Knowing the language makes an excellent impression on the people you are doing business with. Barely knowing the language, but feigning fluency, could really harm the work you are trying to accomplish.
    • Be mindful of time zones. You don’t want to wake someone up on their cell phone or call someone with an unreasonable deadline or concern at an awkward time of day for them.
    • As there is no standard global work day, you should keep in mind that work hours vary from country to country. This is important when scheduling meetings or conference calls.
    • Know the holidays that will be observed, and be respectful of the time surrounding the holidays, as people may be less available.
    • Meals can be extremely crucial in making a positive international business etiquette impression. The customs that are followed when dining are often very important, and mistakes in this area could be costly. Knowing the etiquette well in advance should allow you to relax and enjoy what could be an amazing new experience!

    Vigilantly observe the corporate culture in which you work, and be aware that change will happen. Your eyes and ears are your best resource in this learning process! For etiquette when interviewing for a position, please see the interviewing section of our Career Planning Guide. Numerous resources exist on-line on the topic of business etiquette, and there are professional courses you can take to help you learn more. There are also workshops at CCE on this topic in addition to resources in the Career Resource Center.

    Additional Resources





    Skills – Workplace Etiquette #business #administration #jobs

    #business etiquette

    #

    Skills – Workplace Etiquette

    Making Positive Impressions

    How you present yourself to others in the business world speaks volumes. People often form first impressions about others within seconds of first meeting them therefore it is crucial to ensure you are properly prepared to present yourself as a professional. Here are some important tips towards making a good impression.

    • Stand straight, make eye contact, turn towards people when they are speaking, and genuinely smile at people.
    • Follow your office dress code, perhaps dressing a step above the norm for your office.
    • Your briefcase or bag and the things you carry in them say something about you. Messy items may detract from the image you would like to present.
    • When meeting someone for the first time, be sure to shake hands palm to palm with a gentle firmness.
    • Be alert. Sleepiness looks bad in the workplace.
    • Kindness and courtesy count!
    • Arrive early to work each day.

    People

    How you treat people says a lot about you.

    • Learn names and learn them quickly. A good tip for remembering names is to use a person’s name three times within your first conversation with them. Also, write names down and keep business cards. People know when you don’t know their names and may interpret this as a sign that you don’t value them.
    • Don’t make value judgments on people’s importance in the workplace. Talk to the maintenance staff members and to the people who perform many of the administrative support functions. These people deserve your respect!
    • Self-assess: Think about how you treat your supervisor(s), peers, and subordinates. Would the differences in the relationships, if seen by others, cast you in an unfavorable light? If so, find where the imbalance exists, and start the process of reworking the relationship dynamic.
    • What you share with others about your personal life is your choice, but be careful. Things can come back to haunt you. Don’t ask others to share their personal lives with you. This makes many people uncomfortable in the work space.
    • Respect people’s personal space. This may be very different than your own.

    Communicating

    It’s sometimes not what you say, but how you say it that counts!

    • Return phone calls and emails within 24 hours – even if only to say that you will provide requested information at a later date.
    • Ask before putting someone on speakerphone.
    • Personalize your voice mail – there’s nothing worse than just hearing a phone number on someone’s voice mail and not knowing if you are leaving a message with the correct person. People may not even leave messages.
    • Emails at work should be grammatically correct and free of spelling errors. They should not be treated like personal email.
    • When emailing, use the subject box, and make sure it directly relates to what you are writing. This ensures ease in finding it later and a potentially faster response.
    • Never say in an email anything you wouldn’t say to someone’s face.
    • Underlining, italicizing, bolding, coloring, and changing font size can make a mild email message seem overly strong or aggressive.

    Meetings

    This can easily be the most intimidating part of starting a new job. The environment of a meeting requires some careful navigation to maintain your professional image, whether the meetings are one-on-one, with several colleagues or with external clients.

    • For a meeting in someone’s office, don’t arrive more than five minutes early, as they may be prepping for your meeting, another meeting later that day, or trying to get other work done. You may make them uncomfortable, and that is not a good way to begin your meeting.
    • Don’t arrive late. ever. If you are going to be late, try to let someone know so that people are not sitting around waiting for you. Don’t forget that being on time for a meeting means arriving 5 minutes early – for an interview, arrive 10 minutes early.
    • When a meeting runs late and you need to be somewhere else, always be prepared to explain where you need to be (understanding that the value of where you need to be will likely be judged).
    • Do not interrupt people. This is a bad habit to start and a tough one to end.
    • There is a time and place for confrontation, and a meeting is almost never that place. You will embarrass and anger other people, and you will look bad for doing it. Give people time and space outside of meetings to reflect on issues that need to be dealt with.

    Work Space

    You may spend more waking hours in work spaces than in your home space so:

    • Keep the space professional and neat with appropriate personal touches! People will see the space and consider it a reflection of you.
    • Whether it is a cubicle or office, respect others’ space. Don’t just walk in; knock or make your presence gently known. Don’t assume acknowledgement of your presence is an invitation to sit down; wait until you are invited to do so.
    • Don’t interrupt people on the phone, and don’t try to communicate with them verbally or with sign language. You could damage an important phone call.
    • Limit personal calls, especially if you work in a space that lacks a door.
    • Learn when and where it is appropriate to use your cell phone in your office.
    • Food consumption should generally be regulated. Smells and noise from food can be distracting to others trying to work.

    International Business Etiquette

    As the global market grows, the need to understand multiple international standards of business etiquette grows. Research the country you will be working in or visiting; note the proper etiquette, culture and customs for that country. There are, however, a few key things to keep in mind when conducting business internationally:

    • Knowing the language makes an excellent impression on the people you are doing business with. Barely knowing the language, but feigning fluency, could really harm the work you are trying to accomplish.
    • Be mindful of time zones. You don’t want to wake someone up on their cell phone or call someone with an unreasonable deadline or concern at an awkward time of day for them.
    • As there is no standard global work day, you should keep in mind that work hours vary from country to country. This is important when scheduling meetings or conference calls.
    • Know the holidays that will be observed, and be respectful of the time surrounding the holidays, as people may be less available.
    • Meals can be extremely crucial in making a positive international business etiquette impression. The customs that are followed when dining are often very important, and mistakes in this area could be costly. Knowing the etiquette well in advance should allow you to relax and enjoy what could be an amazing new experience!

    Vigilantly observe the corporate culture in which you work, and be aware that change will happen. Your eyes and ears are your best resource in this learning process! For etiquette when interviewing for a position, please see the interviewing section of our Career Planning Guide. Numerous resources exist on-line on the topic of business etiquette, and there are professional courses you can take to help you learn more. There are also workshops at CCE on this topic in addition to resources in the Career Resource Center.

    Additional Resources