Business Telephone Systems Austin Tx, Small Business Phone System Service, business phone

Business Phone System Austin Tx

Business phone system

Service Provider Serving Austin Texas and Travis County

If you re searching for a new small business phone system or service provider in the greater Austin area, or if you re starting a brand new company in

and find yourself needing to need an innovative VoIP hosted and/or a cloud-based phone system you ve found the right company to serve your needs.

With all the current business telephone systems on the market, deciding on the best phone system can be a real challenge.

Perhaps your company has just expanded beyond the capabilities of the telephone system you currently have or maybe you have an older phone system that simply lacks the technological innovation and capabilities needed for efficiencies in today s multi-faceted communication environment.

Today s state-of-the-art phone systems have advanced so much and added so many new features, that it can be an absolute necessity to have an up to date full featured phone system just to remain competitive.

Have You Simply Outgrown Your Existing System?

Call us at 512-580-9988

If the success of your business has led to an office staff with requirements which go beyond the capability of your present small business phone system, we can easily enable you to take care of any issues you might have in connection with sales and marketing communication needs that are present these days swiftly and within the majority of business spending budgets in today s tight economic marketplace.

Additionally if you only need service for your existing system, Austin Phone System Services also provides service and repair virtually any phone system you might have, or we are able to provide used phone systems as an upgrade option as well.

Examples of the phone systems we sell, support, install, fix, reprogram, replace, and provide parts, system updates, and enhancements for are highlighted below:

Our service areas include all the surrounding areas of Austin as well.

In addition, we install, repair and certify Cat5 and Cat6 cabling for both voice and computer data networks.

Some of the products and services we support include the following:

  • NEC DSX Phone Systems
  • NEC Elite IPK Phone Systems
  • NEC SV8100 and SV9100 Phone Systems
  • NEC SV8300 and SV9500 Phone Systems
  • 3C Software Based Systems
  • Hosted and/or Cloud Based Systems
  • AVST CallXpress-Auto Attendant, Voice Mail and IVR
  • Contact Center Software Options
  • Valcom Paging Systems

Remember unlike many of the telecom providers in the Austin area, we also STILL offer services for all older and traditional analog phone systems as well as all brands of voice mail systems and services.

We are also Austin s premier VoIP service provider and specialize in the latest VoIP phone system technologies including SIP trunking and hosted phone and PBX system services.

Call us today at 512-580-9988 for a free quote whether you need service for your existing phone system, a new one or for any SIP trunk pricing and cost comparison needs you might have.

We Also Move And Relocate

Existing Phone Systems

If You Change Your Business Location

Call us at 512-580-9988

Last we also will move or relocate your existing phone system to a new location no matter who you bought your system from.

We can provide Cat5 and Cat6 cabling at your new business address and coordinate the movement of your current services to the new location as well.

Business phone system

Specialists in both traditional analog and digital phone systems,

as well as the newest technologies of VoIP and Cloud Hosting Services.

Telephone Systems

Business phone system

Specialists in voice and data network cabling Services.

Business phone system

A premium VoIP service provider.

We look forward to helping you with regards to any communication needs you may have.

Austin Phone System Services

2028 E Ben White Blvd #240-3050





Phone System in Skype for Business, business phone system.#Business #phone #system

Phone System

Replace your traditional phone system by adding a set of calling features delivered with a Phone System in Office 365. Make and receive business calls in the office, at home, or on the road, using your phone, PC, or mobile device.

Business phone system

We are bringing Skype for Business Online capabilities into Microsoft Teams.

Works seamlessly with Office 365

Operate your business phone system in the cloud and eliminate the need for traditional PBX hardware and the associated maintenance costs. And because Phone System is built in Office 365, your system is always up to date with state-of-the art features.

Works for all your conversations

Easily transition from your old system Office 365 with business telephone features. Answer, transfer, hold, and resume calls with just a touch. And instantly transform basic calls into productive, collaborative sessions with text, video, and desktop sharing.

Scales globally

Connect your phone system to the Microsoft worldwide network—and get the power of the Microsoft cloud wherever your business goes. You can even use your own operator connectivity to call landlines and mobile phones using simple on-premises software.

Phone System includes:

Call answer / initiate (by name or number)

Answer inbound calls with just a touch. Easily place outbound calls by dialing the full phone number, or just click a contact’s name.

Call hold / retrieve

Have multiple calls occurring at the same time. Just answer the next inbound call or place an outbound call, and your current call goes on hold automatically.

Call history

Keep track of all your conversations in one place—from IMs and phone calls to impromptu and scheduled meetings. It’s all recorded in your call history and stored in Exchange.

Call delegation and call on-behalf

Make or answer calls on behalf of a manager you support. Notifications make it clear to all participants when calls are answered or made for someone else.

Call transfer (blind, consult, and mobile)

Easily transfer calls from your PC to your IP phone, mobile device, or tablet—and every combination in between.

Camp-on

Need to speak to someone when they’re not available? You can easily tag people and get notified when their presence changes and they’re ready to take phone calls.

Caller ID

Calls from inside your company display a detailed caller ID that pulls information from your corporate directory—so you see a picture and job title instead of just a phone number.

Call waiting

When a call comes in while you’re in a call or meeting, you get a quiet notification in addition to a regular notification, so you can accept the call or route it to voicemail.

Call forwarding and simultaneous ring

Never miss a call with call forwarding and simultaneous ringing. Set up forwarding rules so your calls can go with you anywhere. Even forward calls to colleagues or to voicemail.

Clients for PC, Mac, and mobile devices

Experience robust calling features on the devices you’re already using—from tablets and mobile phones to PCs and desktop IP phones.

Device switching

Need to move a call from a headset to speakerphone quickly? You can easily play your call or meeting on another device with just a couple of clicks.

Distinctive ringing

Play different ringtones for the different types of calls you get every day, so you quickly know who is calling you.

Do-not-disturb routing and call blocking

Working on something urgent? Control your inbound communications with presence. Easily block all incoming communication except from those you specifically indicate.

Enterprise calendar call routing

Use your Exchange calendar business hours to enable or disable call forwarding and simultaneous ringing in Skype for Business—so you keep control of your calls and your time.

Integrated dial-pad

Make outbound calls quickly by dial by name or by number anywhere in the search bar and in the dial-pad.

Music on hold

Music plays when you place a call on hold, so your callers will know you’re still there and the call hasn’t accidentally dropped.

Qualified IP desk phones

Choose from a variety of compatible desk phones. Get great audio quality and ease of use in addition to robust calling features.

Skype and federated calling

Search for anyone in the Skype directory. Then connect, communicate, and collaborate with everyone—consumers, businesses, and friends and family—all without sacrificing security.

Team calling

Cover calls with your team easily without any extra work from IT. With team calling, your calls are sent to your team either immediately or after a set time period.

Video call monitor

Multi-task during meetings without missing what’s happening. See the speaker’s name and video stream in a small floating window, so you’re always ready to respond to any questions.

Voice mail

Get all your voice mail deposited in your Exchange mailbox and made available through Skype for Business on your PC, mobile device, and IP phone.

Requirements for Phone System

If you have Office 365 Enterprise E5, Phone System is included.

If you have Office 365 Enterprise E1 or E3, Phone System is available for an /month add-on fee.

What is Phone System?

Phone System enables you to make, receive, and transfer calls to and from phones, mobile phones, tablets, and PCs, from nearly anywhere that has Internet access. With Phone System, you don’t need a separate infrastructure to manage because users get all the calling features they need, and IT administrators can use the Office 365 administrator portal to manage users’ communications.

Can I use Phone Systemwith my existing telephony provider?

With Phone System, you can connect your existing phone service provider with Office 365 allowing calls coming through your existing on-premises infrastructure to connect with Phone System. If you already have Skype for Business Server deployed on-premises, you can use that software to connect between Office 365 and your existing PSTN circuits. New customers can deploy the Cloud Connector Edition of Skype for Business Server, which provides a more streamlined deployment approach using pre-packaged Virtual Machines to connect to your PBX, SBC, or Gateway.

What are my options for using Phone Systemfor calling to land lines or mobile phones?

While Phone System provides the call control capabilities for end users and the administrative features for IT, it connects to the PSTN through either a calling plan add-on or to your existing PSTN circuits using Cloud Connector Edition.





Office Phone Systems, business phone system.#Business #phone #system

Cloud-based VoIP Phone Systems for Office

Vonage’s cloud-based business phone system gets your office based team working smarter. All the features you need configured and no engineer required to install. Perfect for any small, medium or large sized business.

Business phone system

Call Recording for training, legal compliance or queries.

Business phone system

Hunt Group. Incoming calls find the next available team member.

Business phone system

Conference Calling. Join or host an audio conference with your team.

Standard

Feature packed professional business phone service: office phone with inclusive calls, suitable for small and medium businesses in the UK

  • 1000 Minutes to UK Landlines & Mobiles
  • World Option available for ВЈ3.33 + VAT/month
  • Choice of UK area code & number or Port Your Existing Number
  • Office Desktop/Cordless IP Phone required – See Phones
  • Over 40 Professional Call Features
  • Delivery charge applies
  • No installation or engineers required
  • 12 month contract

Business 1000

Flexible and feature packed professional office phone with inclusive calls

  • 1000 Minutes to UK Landlines & Mobiles
  • World Option available for ВЈ3.33 + VAT/month
  • Choice of UK area code & number or Port Your Existing Number
  • Office Desktop/Cordless IP Phone required – See Phones
  • Over 40 Professional Call Features
  • Make & Receive Calls on Multiple Devices
  • Delivery charge applies
  • No installation or engineers required
  • 12 month contract

Business Unlimited

Unlimited UK calling on a flexible and feature packed office phone system

  • Unlimited* Calls to UK Landlines & Mobiles
  • World Option available for ВЈ3.33 + VAT/month
  • Choice of UK area code & number or Port Your Existing Number
  • Office Desktop/Cordless IP Phone required – See Phones
  • Over 40 Professional Call Features
  • Make & Receive Calls on Multiple Devices
  • Delivery charge applies
  • No installation or engineers required
  • 12 month contract

Give us a call today to start saving with Vonage

Call us on 0207 993 9000 0207 993 9000 or request a call back

Benefits of an Office Phone System from Vonage

Automatically Greet All Callers

Record a personalised greeting for all callers and provide a menu of options.

Help your office work smarter

Access over 40 features enabling a productive business

Request a call back

Join over 600,000 business users with a big office phone system at a small price.

Business phone system

Flexible Calling With The PBX-led UCaaS Solution

As with most hosted cloud telephone systems the key benefits Vonage Office offers are simple plug-in deployment, ready scalability and subscription based pricing with no upfront costs.

By Paul Newham July 27th 2017

Case Study

Prime Realty saved over ВЈ50 per month on line rental with PBX system from Vonage. See how they did it.

Case Study

See how Arleth Health used Vonage’s virtual receptionist feature to answer every call in their physiotherapy business.

Testimonials

With Vonage I saved money and quickly added lines without the need for an engineer’s visit.

William Morley-Scott, Director, Worrall Wood & Co Ltd

Vonage gives us the ability to have a flexible amount of phone lines with better call routing. It provides us with an international presence, great customer service and reasonably priced products.

CEO, Small Professional Services Company

Business phone system

Business phone system

Business phone system

Business phone system

Vonage For

Resources

About Us

Customers

All prices include VAT unless otherwise stated.

Unlimited and inclusive calling applies to UK landline numbers starting with 01, 02, and 03, UK mobiles on all major UK mobile networks (Vodafone, O2, EE, Three, Virgin Mobile (EE), Asda Mobile (EE) and Tesco Mobile (O2)) and international geographic landline numbers and mobiles where specified.

A call set up fee (CSF) may apply to calls outside your call plan. Calls outside your call plan are billed per minute, part minutes are billed as whole minutes and are rounded to the nearest whole penny. Calls to service numbers are charged at the advertised service charge plus an access charge. Details of access charges and CSF can be found on our rates page or by calling our call centre on 0207 993 9000 0207 993 9000 .

Any minutes used on mobile, tablet or desktop applications (including Extensions) form part of your call plan and will count towards your total usage.

Early termination charges and disconnection fees may apply. Broadband required. View our full terms of service here. You can also view our cookies policy here.

Price comparison is for prices correct on 01/06/2017 with Vonage Talk Plan; BT Unlimited Weekend Call Plan, Calling Features Pack, Standard BT Line Rental, Standard Daytime Pricing, Standard International Per Minute Pricing, Individual Feature Pricing and Standard Installation Charges; TalkTalk UK Evening Weekend, Standard Line Rental, Standard Daytime International Pricing, Individual Value Features, Standard Installation; Sky Pay As You Talk, Standard Sky Line Rental, Standard Daytime Pricing, Standard International Per Minute Pricing, Standard Installation Charges. Skype Pay As You Go Service. Prices are exclusive of VAT at 20% unless stated otherwise.

Savings based on Vonage Customer Survey of 198 business customers, June 2014.





Small Business VoIP Phone Service, Business Phone Systems, 8×8, Inc, business phone

More Than Just VoIP Phone Service for Your Small Business

8×8 offers you the same telecommunications service, reliability and advanced technology that the big guys get—but right-sized for your business.

8×8 solves your biggest small-business challenges

Zero time. Tiny budgets. Huge plans. Sound familiar? You can overcome your biggest hurdles with business phone service and more, from 8×8. It’s a snap to turn on, easy to use, and astonishingly affordable. Compete against the big guys and win, with services that project an image as big as your ambitions.

Business phone system

Business phone system

Business Phone Services and Collaboration

  • Project a big-company image with enterprise features like auto attendant, music-on-hold, web conferencing, web faxing and video meetings.
  • Reap enormous savings that can cut your monthly phone bills in half.
  • Stay connected on the move with mobile apps, company-wide extension dialing, advanced call forwarding and voicemail-to-email.
  • Unify all your employees with one phone system that works wherever they are—in the office, at home or on the road.

Unified Communications Suite

  • Get all your phone, fax, collaboration and contact center services in one complete Unified Communications Suite.
  • Adapt on the fly and manage all your communications with ease.
  • Simplify your life with just one system and one low monthly bill.
  • Keep teams unified and focused wherever they go, with teleconferencing, Web meetings, videoconferencing, mobile apps and more.

Business phone system

Business phone system

Cloud Contact Center Solutions

Spending too much employee time on customer contact? 8×8 call center solutions help you manage inbound and outbound calls for happier customers and more repeat business:

  • Connect the customer to the right person every time, with skills-based routing.
  • Maximize sales and agent productivity with automated dialing features.
  • Spend less time managing customer reps, with easy-to-understand reports that show you how you’re doing.
  • Improve customer service with call monitoring and call recording.
  • Add new people and capabilities effortlessly to adjust to seasonal demand or long-term business growth.

8×8 is an industry leader in business VoIP with a large customer base. That gave me a comfort level with their ability to ensure uptime. The 8×8 phone feature set was also more extensive than that of many other providers.

Andy Taylor Partner, Taylor & Taylor Law Firm

Business phone system





Phone System in Skype for Business, business phone system.#Business #phone #system

Phone System

Replace your traditional phone system by adding a set of calling features delivered with a Phone System in Office 365. Make and receive business calls in the office, at home, or on the road, using your phone, PC, or mobile device.

Business phone system

Microsoft Teams and Skype for Business Online are coming together.

Works seamlessly with Office 365

Operate your business phone system in the cloud and eliminate the need for traditional PBX hardware and the associated maintenance costs. And because Phone System is built in Office 365, your system is always up to date with state-of-the art features.

Works for all your conversations

Easily transition from your old system Office 365 with business telephone features. Answer, transfer, hold, and resume calls with just a touch. And instantly transform basic calls into productive, collaborative sessions with text, video, and desktop sharing.

Scales globally

Connect your phone system to the Microsoft worldwide network—and get the power of the Microsoft cloud wherever your business goes. You can even use your own operator connectivity to call landlines and mobile phones using simple on-premises software.

Phone System includes:

Call answer / initiate (by name or number)

Answer inbound calls with just a touch. Easily place outbound calls by dialing the full phone number, or just click a contact’s name.

Call hold / retrieve

Have multiple calls occurring at the same time. Just answer the next inbound call or place an outbound call, and your current call goes on hold automatically.

Call history

Keep track of all your conversations in one place—from IMs and phone calls to impromptu and scheduled meetings. It’s all recorded in your call history and stored in Exchange.

Call delegation and call on-behalf

Make or answer calls on behalf of a manager you support. Notifications make it clear to all participants when calls are answered or made for someone else.

Call transfer (blind, consult, and mobile)

Easily transfer calls from your PC to your IP phone, mobile device, or tablet—and every combination in between.

Camp-on

Need to speak to someone when they’re not available? You can easily tag people and get notified when their presence changes and they’re ready to take phone calls.

Caller ID

Calls from inside your company display a detailed caller ID that pulls information from your corporate directory—so you see a picture and job title instead of just a phone number.

Call waiting

When a call comes in while you’re in a call or meeting, you get a quiet notification in addition to a regular notification, so you can accept the call or route it to voicemail.

Call forwarding and simultaneous ring

Never miss a call with call forwarding and simultaneous ringing. Set up forwarding rules so your calls can go with you anywhere. Even forward calls to colleagues or to voicemail.

Clients for PC, Mac, and mobile devices

Experience robust calling features on the devices you’re already using—from tablets and mobile phones to PCs and desktop IP phones.

Device switching

Need to move a call from a headset to speakerphone quickly? You can easily play your call or meeting on another device with just a couple of clicks.

Distinctive ringing

Play different ringtones for the different types of calls you get every day, so you quickly know who is calling you.

Do-not-disturb routing and call blocking

Working on something urgent? Control your inbound communications with presence. Easily block all incoming communication except from those you specifically indicate.

Enterprise calendar call routing

Use your Exchange calendar business hours to enable or disable call forwarding and simultaneous ringing in Skype for Business—so you keep control of your calls and your time.

Integrated dial-pad

Make outbound calls quickly by dial by name or by number anywhere in the search bar and in the dial-pad.

Music on hold

Music plays when you place a call on hold, so your callers will know you’re still there and the call hasn’t accidentally dropped.

Qualified IP desk phones

Choose from a variety of compatible desk phones. Get great audio quality and ease of use in addition to robust calling features.

Skype and federated calling

Search for anyone in the Skype directory. Then connect, communicate, and collaborate with everyone—consumers, businesses, and friends and family—all without sacrificing security.

Team calling

Cover calls with your team easily without any extra work from IT. With team calling, your calls are sent to your team either immediately or after a set time period.

Video call monitor

Multi-task during meetings without missing what’s happening. See the speaker’s name and video stream in a small floating window, so you’re always ready to respond to any questions.

Voice mail

Get all your voice mail deposited in your Exchange mailbox and made available through Skype for Business on your PC, mobile device, and IP phone.

Requirements for Phone System

If you have Office 365 Enterprise E5, Phone System is included.

If you have Office 365 Enterprise E1 or E3, Phone Systemis available for an /month add-on fee.

What is Phone System?

Phone System enables you to make, receive, and transfer calls to and from phones, mobile phones, tablets, and PCs, from nearly anywhere that has Internet access. With Phone System, you don’t need a separate infrastructure to manage because users get all the calling features they need, and IT administrators can use the Office 365 administrator portal to manage users’ communications.

Can I use Phone Systemwith my existing telephony provider?

With Phone System, you can connect your existing phone service provider with Office 365 allowing calls coming through your existing on-premises infrastructure to connect with Phone System. If you already have Skype for Business Server deployed on-premises, you can use that software to connect between Office 365 and your existing PSTN circuits. New customers can deploy the Cloud Connector Edition of Skype for Business Server, which provides a more streamlined deployment approach using pre-packaged Virtual Machines to connect to your PBX, SBC, or Gateway.

What are my options for using Phone Systemfor calling to land lines or mobile phones?

While Phone System provides the call control capabilities for end users and the administrative features for IT, it connects to the PSTN through either a calling plan add-on or to your existing PSTN circuits using Cloud Connector Edition.





Small Business VoIP Phone Systems, Vonage Business, business phone system.#Business #phone #system

Small Business Phone Systems

Communicate, collaborate, and compete better with a nimble, world-class, small business VoIP phone system. No expensive on-site hardware or wiring. No extra setup costs when you want to grow. All you need is high-speed internet to get your small business VoIP phone service started.

  • Plug-and-play small business phone service on your current internet
  • No on-site installation required
  • Lower your overhead

Business phone system

Big value on small business phone systems. It starts with 36%* savings

Get a Vonage cloud-hosted small business phone system and get 36% savings* compared to traditional phone service providers. Gone are the days of closets full of equipment. With 40+ business-critical features, including the Amazon Chime Pro tier, your business can customize a powerful cloud-hosted communication solution that does more for less.

*Savings claim is based on the average monthly recurring charge for unlimited domestic business calling plans from the top three leading wireline service providers. Comparison excludes promotional pricing, fees, surcharges or taxes and assumes a customer already has broadband service. Check your phone bill to determine the savings that would apply to you.

Business phone system

You’ll love our VoIP small business solutions like cloud-hosted mobility

Work happens in more places than the office and long after traditional business hours are done. Your small business phone features can be accessed on your smartphones, tablets, laptops, and desktops whenever you need them.

Business phone system

Simultaneous Ring

Get notified of incoming calls on every device so you can always be found.

Business phone system

Mobile Access

Get the robust features and functions of your small business phone in the palm of your hand.

Business phone system

Virtual Receptionist

Virtual Receptionist makes sure you get the calls you need. You can even set different rules for weekdays, weekends, and holidays.





Business phone system, business phone system.#Business #phone #system

Business Telephone System Sales, Service, Installation and Repair for Boerne, Tx.

Serving Boerne Tx and the Surrounding Area

With all the current business telephone systems on the market, deciding on the best phone system can be a real challenge.

Perhaps your company has just expanded beyond the capabilities of the telephone system you currently have, or maybe you have an older phone system that lacks the technological innovation and capabilities needed for efficiencies in today s multi-faceted communication environment.

Today s state-of-the-art phone systems have advanced so much and added so many new features, it becomes an absolute necessity to have an up to date full-featured phone system just to remain competitive.

Have You Simply Outgrown Your Existing System?

If the success of your business has led to an office staff with requirements which go beyond the capability of your present small business phone system, a new system can easily enable you to take care of any issues you might have, and do so within budget in today s tight economic marketplace.

Additionally – if you only need service for your existing system, Boerne Phone System Services also provides service and repair virtually any phone system you might have, or we can provide a used phone system as an upgrade option as well.

Our Service Catagories are:

  • VoIP Business Phone Systems
  • SIP Trunks
  • Hosted PBX (Phone System in the Cloud)
  • Webfax
  • Voice Data Cabling
  • Hosted VoIP Phone Systems

Examples of the phone systems we sell, support, install, fix, reprogram, replace, and provide parts, system updates, and enhancements for are highlighted below:

We also offer Cat5 and Cat6 cabling for both voice and computer data networks.

We service all the major phone system manufacturers such as:

  • Samsung Phone Systems
  • Vertical Phone Systems
  • Nortel Phone Systems
  • Norstar Phone Systems
  • Avaya Phone Systems
  • ESI Phone Systems
  • Meridian Phone Systems
  • Comdial Phone Systems
  • Avaya Partner Phone Systems
  • Inter-Tel Phone Systems
  • Vodavi Phone Systems
  • Toshiba Phone Systems
  • Vertical Phone Systems
  • Panasonic Phone Systems
  • NEC DSX Phone Systems
  • ALLWorx Phone Systems
  • XBlue Phone Systems

Remember unlike many of the telecom providers in the Boerne area, we also STILL offer services for all older and traditional analog phone systems as well as all brands of voice mail systems and services.

We are Boerne s premier VoIP service provider and specialize in the latest VoIP phone system technologies including SIP trunking and hosted phone and PBX system services.

Call us today at 830-357-7010 for a free quote whether you need service for your existing phone system, a new one or for any SIP trunk pricing and cost comparison needs you might have.

We Will Move And Relocate

Your Existing Phone System

Last we also will move or relocate your existing phone system to a new location no matter who you bought your system from.

We can provide Cat5 and Cat6 cabling at your new business address as well as coordinate the movement of your current services to the new location as well.

Business phone system

Telephone Systems

Boerne Phone System Services is now providing telecommunications services for companies of any size.

Business phone system

Specialists in voice and data network cabling Services.

Business phone system

Boerne s premium VoIP service provider.





Phone System in Skype for Business, business phone system.#Business #phone #system

Phone System

Replace your traditional phone system by adding a set of calling features delivered with a Phone System in Office 365. Make and receive business calls in the office, at home, or on the road, using your phone, PC, or mobile device.

Business phone system

We are bringing Skype for Business Online capabilities into Microsoft Teams.

Works seamlessly with Office 365

Operate your business phone system in the cloud and eliminate the need for traditional PBX hardware and the associated maintenance costs. And because Phone System is built in Office 365, your system is always up to date with state-of-the art features.

Works for all your conversations

Easily transition from your old system Office 365 with business telephone features. Answer, transfer, hold, and resume calls with just a touch. And instantly transform basic calls into productive, collaborative sessions with text, video, and desktop sharing.

Scales globally

Connect your phone system to the Microsoft worldwide network—and get the power of the Microsoft cloud wherever your business goes. You can even use your own operator connectivity to call landlines and mobile phones using simple on-premises software.

Phone System includes:

Call answer / initiate (by name or number)

Answer inbound calls with just a touch. Easily place outbound calls by dialing the full phone number, or just click a contact’s name.

Call hold / retrieve

Have multiple calls occurring at the same time. Just answer the next inbound call or place an outbound call, and your current call goes on hold automatically.

Call history

Keep track of all your conversations in one place—from IMs and phone calls to impromptu and scheduled meetings. It’s all recorded in your call history and stored in Exchange.

Call delegation and call on-behalf

Make or answer calls on behalf of a manager you support. Notifications make it clear to all participants when calls are answered or made for someone else.

Call transfer (blind, consult, and mobile)

Easily transfer calls from your PC to your IP phone, mobile device, or tablet—and every combination in between.

Camp-on

Need to speak to someone when they’re not available? You can easily tag people and get notified when their presence changes and they’re ready to take phone calls.

Caller ID

Calls from inside your company display a detailed caller ID that pulls information from your corporate directory—so you see a picture and job title instead of just a phone number.

Call waiting

When a call comes in while you’re in a call or meeting, you get a quiet notification in addition to a regular notification, so you can accept the call or route it to voicemail.

Call forwarding and simultaneous ring

Never miss a call with call forwarding and simultaneous ringing. Set up forwarding rules so your calls can go with you anywhere. Even forward calls to colleagues or to voicemail.

Clients for PC, Mac, and mobile devices

Experience robust calling features on the devices you’re already using—from tablets and mobile phones to PCs and desktop IP phones.

Device switching

Need to move a call from a headset to speakerphone quickly? You can easily play your call or meeting on another device with just a couple of clicks.

Distinctive ringing

Play different ringtones for the different types of calls you get every day, so you quickly know who is calling you.

Do-not-disturb routing and call blocking

Working on something urgent? Control your inbound communications with presence. Easily block all incoming communication except from those you specifically indicate.

Enterprise calendar call routing

Use your Exchange calendar business hours to enable or disable call forwarding and simultaneous ringing in Skype for Business—so you keep control of your calls and your time.

Integrated dial-pad

Make outbound calls quickly by dial by name or by number anywhere in the search bar and in the dial-pad.

Music on hold

Music plays when you place a call on hold, so your callers will know you’re still there and the call hasn’t accidentally dropped.

Qualified IP desk phones

Choose from a variety of compatible desk phones. Get great audio quality and ease of use in addition to robust calling features.

Skype and federated calling

Search for anyone in the Skype directory. Then connect, communicate, and collaborate with everyone—consumers, businesses, and friends and family—all without sacrificing security.

Team calling

Cover calls with your team easily without any extra work from IT. With team calling, your calls are sent to your team either immediately or after a set time period.

Video call monitor

Multi-task during meetings without missing what’s happening. See the speaker’s name and video stream in a small floating window, so you’re always ready to respond to any questions.

Voice mail

Get all your voice mail deposited in your Exchange mailbox and made available through Skype for Business on your PC, mobile device, and IP phone.

Requirements for Phone System

If you have Office 365 Enterprise E5, Phone System is included.

If you have Office 365 Enterprise E1 or E3, Phone System is available for an /month add-on fee.

What is Phone System?

Phone System enables you to make, receive, and transfer calls to and from phones, mobile phones, tablets, and PCs, from nearly anywhere that has Internet access. With Phone System, you don’t need a separate infrastructure to manage because users get all the calling features they need, and IT administrators can use the Office 365 administrator portal to manage users’ communications.

Can I use Phone Systemwith my existing telephony provider?

With Phone System, you can connect your existing phone service provider with Office 365 allowing calls coming through your existing on-premises infrastructure to connect with Phone System. If you already have Skype for Business Server deployed on-premises, you can use that software to connect between Office 365 and your existing PSTN circuits. New customers can deploy the Cloud Connector Edition of Skype for Business Server, which provides a more streamlined deployment approach using pre-packaged Virtual Machines to connect to your PBX, SBC, or Gateway.

What are my options for using Phone Systemfor calling to land lines or mobile phones?

While Phone System provides the call control capabilities for end users and the administrative features for IT, it connects to the PSTN through either a calling plan add-on or to your existing PSTN circuits using Cloud Connector Edition.





What is business telephone system? Webopedia Definition, business phone system.#Business #phone #system

business telephone system

A system where multiple telephones are used by businesses in an interconnected fashion that allows for features like call handling and transferring, conference calling, call metering and accounting, private and shared voice message boxes, etc. A business phone system can range from just a few telephones in a small business up to a complex private branch exchange (PBX) system utilized by large businesses.

Business telephone systems can function over the Public Switched Telephone Network (PSTN) and/or over the Internet (Internet telephony or VoIP). Business phone systems can also be delivered as a hosted service (typically referred to as a centrex), which can free companies from having to invest in costly equipment.

business telephone service

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Small Business VoIP Phone Service, Business Phone Systems, 8×8, Inc, business phone

More Than Just VoIP Phone Service for Your Small Business

8×8 offers you the same telecommunications service, reliability and advanced technology that the big guys get—but right-sized for your business.

8×8 solves your biggest small-business challenges

Zero time. Tiny budgets. Huge plans. Sound familiar? You can overcome your biggest hurdles with business phone service and more, from 8×8. It’s a snap to turn on, easy to use, and astonishingly affordable. Compete against the big guys and win, with services that project an image as big as your ambitions.

Business phone system

Business phone system

Business Phone Services and Collaboration

  • Project a big-company image with enterprise features like auto attendant, music-on-hold, web conferencing, web faxing and video meetings.
  • Reap enormous savings that can cut your monthly phone bills in half.
  • Stay connected on the move with mobile apps, company-wide extension dialing, advanced call forwarding and voicemail-to-email.
  • Unify all your employees with one phone system that works wherever they are—in the office, at home or on the road.

Unified Communications Suite

  • Get all your phone, fax, collaboration and contact center services in one complete Unified Communications Suite.
  • Adapt on the fly and manage all your communications with ease.
  • Simplify your life with just one system and one low monthly bill.
  • Keep teams unified and focused wherever they go, with teleconferencing, Web meetings, videoconferencing, mobile apps and more.

Business phone system

Business phone system

Cloud Contact Center Solutions

Spending too much employee time on customer contact? 8×8 call center solutions help you manage inbound and outbound calls for happier customers and more repeat business:

  • Connect the customer to the right person every time, with skills-based routing.
  • Maximize sales and agent productivity with automated dialing features.
  • Spend less time managing customer reps, with easy-to-understand reports that show you how you’re doing.
  • Improve customer service with call monitoring and call recording.
  • Add new people and capabilities effortlessly to adjust to seasonal demand or long-term business growth.

8×8 is an industry leader in business VoIP with a large customer base. That gave me a comfort level with their ability to ensure uptime. The 8×8 phone feature set was also more extensive than that of many other providers.

Andy Taylor Partner, Taylor & Taylor Law Firm

Business phone system





Find the Right Small Business Phone System – Cisco Systems #business #from

#business phone systems

#

Find the Right Small Business Phone System

What to Know When Buying a Small Business Phone System

Small business phone systems are available in a variety of configurations, offering an ever-growing range of features and benefits. Most modern small business phone systems today run on Internet Protocol (IP) networks the same network they use to connect employees, devices, and information resources.

But how do you find the right small business phone system for your company? And what’s the best way to deploy it?

Here are a few key considerations when evaluating and implementing a new small business phone system.

Understand What Your Users Need

The right small business phone system can give your people the tools they need to be more efficient. Does your workforce need easy access to mobile communications or video? Do workers need one phone number that simultaneously rings on multiple devices?

Features and capabilities available include:

  • Mobile softphones, for using a computer as a phone
  • The ability to make and receive calls from smartphones or tablets
  • Video or web conferencing support
  • Automated attendant
  • Paging and intercom

You can also get unified messaging, with notifications by email, text message, or phone. Instant Messaging and Presence technology, other popular features, help you quickly identify the people available within your organization and reach them at any given time.

Reduce Your IT Costs

Today’s small business IP phone systems can consolidate essential communications and collaboration capabilities onto a single server solution. This reduces IT complexity and communications costs.

Be Prepared for Change

A new small business phone system can change the way you and your employees work and conduct daily business transactions. For example, using video, you can meet with remote staff, customers, suppliers and partners to enhance key relationships.

Talk to Your Trusted Advisor.

Consult with your local service provider or reseller to help ensure that your phone system’s features and capabilities will meet your company’s short- and long-term business goals.

The Cisco Business Edition 6000S provides all the essential communication and collaboration capabilities needed for your business. It is designed specifically to meet the needs of small businesses with up to 150 users. Cisco Business Edition 6000S offers an easy to deploy, manage, and use IP telephone system, plus much more.





10 Steps to Setting Up a Payroll System #sample #business #plan

#small business payroll

#

Whether you have one employee or 50, setting up a payroll system not only streamlines your ability to stay on top of your legal and regulatory responsibilities as an employer, but it can also save you time and help protect you from incurring costly Internal Revenue Service (IRS) penalties.

Here are 10 steps to help you set up a payroll system for your small business.

Obtain an Employer Identification Number (EIN). Before hiring employees, you need to get an employment identification number (EIN) from the IRS. The EIN is often referred to as an Employer Tax ID or as Form SS-4. The EIN is necessary for reporting taxes and other documents to the IRS. In addition, the EIN is necessary when reporting information about your employees to state agencies. You can apply for an EIN online or contact the IRS directly.

Check Whether You Need State/Local IDs. Some state/local governments require businesses to obtain ID numbers in order to process taxes.

Independent Contractor or Employee – Know the Difference. Be clear on the distinction between an independent contractor and an employee. In legal terms, the line between the two is not always clear and it affects how you withhold income taxes, withhold and pay Social Security and Medicare taxes, and pay unemployment taxes.

Take Care of Employee Paperwork. New employees must fill out Federal Income Tax Withholding Form W-4. Your employee must complete the form and return it to you so that you can withhold the correct federal income tax from their pay.

Decide on a Pay Period. You may already have a manual process for this, but setting up a pay-period (whether monthly or bi-monthly) is sometimes determined by state law with most favoring bi-monthly payments. The IRS also requires that you withhold income tax for that time period even if your employee does not work the full period.

Carefully Document Your Employee Compensation Terms. As you set up payroll, you’ll also want to consider how you handle paid time off (not a legal requirement, but offered by most businesses), how you track employee hours, if and how you pay overtime, and other business variables. Don’t forget that other employee compensation and business deductibles such as health plan premiums and retirement contributions will also need to be deducted from employee paychecks and paid to the appropriate organizations.

Choosing a Payroll System. Payroll administration requires an acute attention to detail and accuracy, so it’s worth doing some research to understand your options. Start by asking fellow business owners which method they use and if they have any tips for setting up and administering payroll. Typically, your options for managing payroll include in-house or outsourced options. However, regardless of the option you choose, you — as the employer — are responsible for reporting and paying of all payroll taxes.

Running Payroll. Once you have all your forms and information collated, you can start running payroll. Depending on which payroll system you choose, you’ll either enter it yourself or give the information to your accountant.

Get Record Keeping Savvy. Federal and some state laws require that employers keep certain records for specified periods of time. For example, W-4 forms (on which employees indicate their tax withholding status) must be kept on file for all active employees and for three years after an employee is terminated. You also need to keep W-2s, copies of filed tax forms, and dates and amounts of all tax deposits.

Report Payroll Taxes. There are several payroll tax reports that you are required to submit to the appropriate authorities on either a quarterly or annual basis. If you are in any way confused about your obligations, take a look at the IRS’s Employer’s Tax Guide. which provides some very clear guidance on all federal tax filing requirements. Visit your state tax agency for specific tax filing requirements for employers.





Home Security Houston – Safeguard Home Security #houston #home #security, #alarm #monitoring


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Houston Home Security

When you purchase a security system from Safeguard Home Security, your local Houston home security company, you’re purchasing peace of mind. Along with receiving a complete, up-to-date alarm system, you’ll be supported by a network of trained professionals ready to help you. Our service technicians, customer service representatives, and highly trained alarm dispatchers are dedicated to protecting you, your family, and the home you love.

At Safeguard Home Security, experienced licensed alarm professionals will assist you with system design, installation, and monitoring. Our management team has been installing Houston home security systems throughout the area for over three decades. As a Houston home security company, we’re committed to providing affordable, reliable home protection as well as guaranteeing fast response times, quality equipment, and unparalleled service.

Houston Security Solutions

Safeguard Home Security offers a multitude of security solutions to best fit your needs. Take control of your security with a wireless and mobile friendly system accessible on your computer, tablet, and phone. Install our security cameras, so you can watch over your home while you’re away. Completely automate your home with light control modules, three way door locks, and a garage door opener that can all be controlled through your mobile device. Take advantage of our energy management products to reduce utility bills. Or combine all four to increase the comfort and security of your home.

Furthermore, our security solutions offer 24 hour monitoring of your alarm system. When there’s an unwelcome intruder or a fire threatens your home, every second is critical. In the case of an emergency, your alarm system alerts our UL-listed monitoring station, where a trained dispatcher determines the nature of the emergency and responds immediately to protect your home and loved ones. You never know what tomorrow may bring, and some things can’t be replaced. Let Safeguard Home Security, your local Houston home security company, protect them for you. Give us a call today at (877) 723-3006!

What our
customers are saying
about us.


Connecting Oracle Data Integrator (ODI) to the Cloud: Web Services and Security


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Connecting Oracle Data Integrator (ODI) to the Cloud: Web Services and Security Policies

Introduction

When you look at the list of Technologies listed in ODI 12.2.1 Topology, you can see a new entry: SOAP Web Services. Prior to having this Technology defined here, developers connecting to Web Services in ODI had to enter all the connectivity details in their packages when they designed the Web Service call. Now they can predefine the connection parameters and security policies, and then focus separately on the implementation of the Web Service call. We will see here how to define and use this Technology .

Create the Data Server

Prior to ODI 12.2.1, when invoking a Web Service with the tool OdiInvokeWebService, ODI developers had to enter all the necessary parameters to connect to that Web Service. This limited the type of parameters that could be used. Now with the availability of the SOAP Web Service Technology in the Topology navigator, support for Web Services is dramatically improved.

Figure 1: Web Services in ODI Topology

In particular, this technology supports OWSM policies for enhanced security configuration:

Figure 2: Web Services list supported security policies

For ODI to support OWSM policies, we first need a JEE agent, and we need the underlying WLS infrastructure to be properly configured.

Install and configure a JEE agent

The first step is to install and configure a JEE agent.

To make sure that you have the framework required for ODI, you can download the Fusion Middleware Infrastructure directly from the ODI download page, along with the ODI installation program .

The installation manual available here details the configuration of the JEE agent.

There is one step that we did not follow from the installation guide, and only because that made debugging easier for us: we wanted all errors reported in the console used to start the agent. To do this, we started the JEE agent directly from the command line instead of using NodeManager. The command line used for this is:

where ODI_server1 is the name of the managed server that hosts the agent. If you have any doubts about the name of your managed server, you can retrieve this name from the WLS domain directory structure:

Or you can see it from the Enterprise Manager view (typically http:// yourhost :7001/em):

Figure 3: ODI Managed Server name

if you start the JEE agent manually as stated above, you will be prompted for your WLS username and password. You are not prompted if you use NodeManager.

Configure the JEE agent to support OWSM policies

Now that you have your JEE agent installed, you need to setup OWSM as part of your infrastructure. Start enterprise manager and select the menu option: WeblogicDomain/Security/Keystore :

Figure 4: Create a keystore

Here you should see two ‘Stripes’ (unless you have already added more) as shown on the following screenshot: system and opss.

Figure 5: Existing keystores

You need to add a new stripe named ‘owsm’:

Figure 6: create an owsm stripe

This new stripe will be listed along with the others, but so far it is empty:

Figure 7: Created OWSM stripe

Select it and click Create Keystore. Name that keystore ‘keystore’ (exactly!), select Policy protection and leave the rest empty:

Figure 8: Create a Keystore named keystore

Now you need to select the certificate from the service you are trying to connect to. I retrieved mine from the WSDL for the service I was using. You can also retrieve it from your web browser. In that case, enter the URL to the service in your web browser. The browser will have an option to save the certificate as a file. If you use Firefox, you can go to Options/Advanced/Certificates and click View Certificate. From there you can export the certificate.

Figure 9: saving certificate with FireFox

For Chrome, click on the green lock in front of the URL and click Connection/Certificate information. The Details tab has a Copy to File… button that allows you to save the certificate:

Figure 10: saving certificate with Chrome

Other browsers have similar options to save the certificate.

Back to our keystore configuration, select the file you have created when you saved the certificate:

Figure 11: import the certificate

You are all set now with the infrastructure configuration.

Define the Connection to the Web Service

To validate this configuration we connected to Oracle HCM (Oracle Cloud’s Human Capital Management), which leverages security policies. For this we create a physical Data Server in the ODI Topology navigator. We provide the WSDL URL and a username that has the necessary privileges for the operation that we want to perform with this Web Service.

Figure 12: Create a Web Service in ODI Topology

Then in the physical schema definition we can select the Service, Port and OWSM security policy. Note that the Service and Port will be listed automatically by ODI as it connects to the Web Service.

Figure 13: OWSM policies support in ODI Topology

You can then add OWSM policies as needed.

Test the Connection to the Web Service

To test this Web Service connection, we need to create a package in which we add the tool OdiInvokeWebService:

Figure 14: odiInvokeWebService

The important steps here are:

  • Select the logical schema that points to the physical schema created in the previous step (HCM in the picture below);
  • Do not forget to set the XML request payload – this is the body of you Web Service request.

Figure 15: parameters for odiInvokeWebService

A successful execution will prove that you can connect successfully, using the OWSM security policy.

Figure 16: successful secure Web Service connection

If the connection fails, it will be important to make sure that:

  • The policies defined in ODI Topology match the ones required by the web service;
  • The user used to connect to the web service has enough privileges with the target application to perform the required task.

Conclusion

With only a few configuration steps, we can now leverage OWSM security policies with ODI, which gives us access to the most advanced security for Web Services calls without any complex development effort in the ODI Studio.

For more Oracle Data Integrator best practices, tips, tricks, and guidance that the A-Team members gain from real-world experiences working with customers and partners, visit Oracle A-team Chronicles for Oracle Data Integrator (ODI).

Acknowledgements

Special thanks to Sebu T. Koleh and Naveen Nahanta for their help and support with the concepts details here.

References

All site content is the property of Oracle Corp. Redistribution not allowed without written permission


Bar code tech and eMAR significantly reduce medication errors #emar #system


#

A recent study out of Brigham and Women s Hospital in Boston has shown that using bar code technology, in conjunction with electronic medication administration record (eMAR), substantially reduces transcription and medication administration errors as well as related potential drug-related adverse events.

The research, which appeared in the May 6 issue of the New England Journal of Medicine. was funded by the HHS s Agency for Healthcare Research and Quality .

Bar code eMAR technology ensures that the correct medication is administered in the correct dose at the correct time to the correct patients. When nurses use this technology, medication orders appear electronically in a patient s chart after pharmacist approval.

The technology also alerts nurses electronically if a patient s medication is overdue. Before administering medication, nurses are required to scan the bar codes on the patient s wristband and then those on the medication itself. If the two don t match the approved medication order, or if it’s not time for the patient s next dose, a warning is issued.

Researchers compared 6,723 medication administrations on patient units that did not have bar code eMAR and 7,318 medication administrations on patient units that did. The implementation of bar coding linked to an eMAR was associated with a 41 percent reduction in non-timing administration errors and a 51 percent reduction in potential drug-related adverse events from these errors.

Errors in the timing of medication administration fell by 27 percent. Transcription errors and their associated potential drug-related adverse events were essentially eliminated.

Our study shows that this set of technology can make the delivery of hospital care safer, said lead study author Eric G. Poon, MD, of Brigham and Women s Hospital, Boston. However, hospitals need the right set of resources and human talent to deploy this technology successfully so more research is needed to identify ways to implement it in the most cost-effective way.

The findings have important implications since bar-code eMAR technology is being considered as a 2013 criterion for meaningful use of healthcare IT under the American Recovery and Reinvestment Act .

Medication errors in hospitals are a very serious issue and can often lead to patient harm, said AHRQ Director Carolyn M. Clancy, MD. The good news from this study is that using bar code technology and an electronic medication administration record together can be an important intervention to achieve medication safety.

The authors also suggest that decision support embedded within computerized physician-order entry (CPOE) and bar code eMAR technology would play complementary roles in medication safety efforts. While CPOE is more likely to prevent errors that result from bad judgment, insufficient knowledge, or incomplete clinical information when choosing a therapeutic plan, bar code eMAR technology is more likely to prevent errors associated with memory lapses or mental slips in executing a therapeutic plan.


Recruitment Software #colleague #software, #colleague, #recruitment #software, #applicant #tracking #system, #recruitment #database,


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Recruitment Software
that measures up perfectly
to your needs

Adaptability. Functionality. Productivity. Colleague gives specialist recruiters an all-in-one system for managing the entire recruitment process – providing managers and consultants with the intelligence, integration, automation and workflow they need to do their job effectively and efficiently.

Our all-in-one remote IT and recruitment software service enables recruiters to access Colleague and Microsoft® desktop applications from any location, on any device, via a browser or remote desktop connection.

Colleague’s free browser extension enables recruiters to easily x-ray websites, source candidates and find company data. Recruiters can easily construct their own Boolean search strings and save default websites, social channels and search engines they use on a regular basis.

Colleague Live is fantastic for us as a new start up. It was really important that our database was simple, easy to use and quick to install. Wherever we are we can login and we can work. I had used Colleague at my previous agency and to be honest it was a no brainer. For us, especially as a new start-up, we wanted to use a system that we knew and trusted.

Ruth Harding. Partner at R13 Recruitment Ltd

Everyone at Blue Skies has been very impressed by the Colleague team. David, Bal, Kris plus Trevor Mike all seem to share a “can’t do too much” approach which has resulted in a highly satisfactory installation. Without Bal’s, Trevor’s and Mike’s commitment attention to detail we‘d have soon run aground. We’re all looking forward to a first class relationship.

Ben Vickers. Co-Founder at Blue Skies Services Limited

In terms of the support I can make this real easy – I call them, my team calls them, it gets done. Nothing is ever a hassle or a huge problem. We ve had a long relationship with you guys, you know us, we know you, we get onto the tech team – and the tech team sort it out for us.

Andy Hillery. Partner at Rize Consulting

I first used Colleague over 8 years ago, since than I have been using another recruitment software package but recently I migrated to Colleague Software and I am very pleased to be back. I believe Colleague is an advanced time management and user friendly system, which provides an excellent platform to build one s recruitment business. The system has changed considerably since I first used it and that is credit to the constant development of the team. I would highly recommend.

Warren Berkley. Director at Prospects4Corporate Travel

The skill coding and searching facility of Colleague recruitment software is very good and helps us really target and get to the right people a lot faster.

Walid Souki. Director at Accountancy Divisions

Colleague have worked with InterQuest to streamline and improve the quality and performance of our CRM system. They play an integral part in the development of our unique value proposition, both to candidate and client, and have worked hard to help us innovate our level of service and efficiency. The job is not yet complete, unsure if it ever will be, as we seek to continuously improve, however simply put; Colleague are a partner in the growth and performance of our business.

Mark Braund. Chief Executive Officer at InterQuest Group Plc

I have found Colleague to be a very reliable and flexible product; the options for customising it are aplenty and these are increasing with each build release. I ve found it to be simple to administer, simple to use, and yet very powerful; as an IT Manager one of its strongest points is the openness of its back-end database and I m yet to find a product that we can t integrate it with.

Daniel Cater. ICT Manager at Square One Resources

I really recommend Colleague because it is such an easy tool to use – it’s quite self- explanatory.

Richard Langshaw. Director at Maxegan Recruitment

I was just thinking this morning that after all these years (20!) of using Colleague, just how little consideration I give to the dependability of your product. Whilst I certainly do not take this for granted this reliability is probably the greatest testament to all the crew at Colleague Software, that and of course unmatched functionality. Well done all!

Paul Redman. Co-founder at Techfellow Limited


System requirements – Helpdesk Ticketing System by Jitbit #help #desk #ticketing #system


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Help Desk Software – System Requirements

Any ASP.NET-compatible web hosting with MS SQL database support:

  • Windows 2000/2003/2008/Vista/7/8/2012 or above
  • IIS Server 6+ (IIS 7.0 or above is highly recommended)
  • .NET Framework 4.5
  • MS SQL Server 2005 and above (free Express edition is fine), optionally you can install Full-Text Search
  • (optional) If you plan to install the Helpdesk Software using “setup.exe” on a Windows 2008/2012/7/8 machine you may need to set up the “IIS 6 compatibility mode” (like described here ) OR install the product manually by copying the files to your web-server.
  • For inbound emails to work you need the “SocketPermission” for the helpdesk software application, and this may be disabled on some shared hostings

Client-side requirements

Any computer/smartphone/tablet with a browser (on PCs modern browsers are recommended: IE9+, Firefox, Chrome, Opera).

Did you know we have a hosted version?

To save yourself from configuring a server, installing the ticketing system and maintaining updates later, consider trying the hosted helpdesk which is just a few seconds away.

Help Desk Software

Jitbit Software

Helpdesk products

Top features

Search

Copyright 2005-2017 Jitbit Software.


Tuffy Tire and Auto Service Center Naples, Florida #tuffy, #a/c, #air, #alignments,


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Tuffy
Naples

Naples (Vanderbilt Beach Rd.)

Mar 30, 2017 Mary B.

I have been going here for a little over 2 years now, and I trust them, they are also growing and improving and that is a good sign. Gloria is a gem at the front desk

Jan 19, 2017 Jackie C.

I would just like to say thank you to Pat and his employees for the excellent service he gave to my Son regarding his oil change. Something was wrong with his car after the oil change and here it was the oil filter they fixed the problem and gave my Son a free oil change to fix the problem. Great Job. Thank you again for your service it is greatly appreciated since I live in Ohio and my Son is in Florida it mean a lot that there are still companies out there that take care of their customers.

Jul 15, 2016 Paul C.

These guys are great especially Doug. Called me with a problem about fixing my window and he found a way to fix it. The best.

Jul 04, 2016 christian a.

those guys know what they doing, my service was excellent,im really happy.

May 18, 2016 Les S.

Wonderful, even checked my tire pressure! Outgoing, friendly team!

May 03, 2016 Isac R.

Very positive experience. Everything was handled very professionally. I have been taking my vehicles there since 2011 when I moved to Naples and with a brand new car purchase will continue to use this location. I am not one to recommend places and services to others but will certainly speak positively to others about my experiences.

Sep 11, 2015 Janice T.

I came in for an oil change, Marcos was the manager, he was polite, courteous, and very helpful. This is such a refreshing change from the normal, ” I don’t really care” attitude, take good care of him, good employees are very hard to find.

Feb 02, 2015 Miguel R.

I am giving a great compliment to Atiba for his customer service at this location. Atiba always tried to do the best for his customers. even that must of the time he is there by himself. Tuffy as a Company should reward this guy for his work ethics and great service.

Oct 24, 2014 Judy B.

I highly recommend this Tuffy! They were very flexible and accommodating. It took a couple of appointments and a lot of determination to find the issue. But they did! Thank you, Perry and Robert!

Jul 28, 2014 Pamela E.

They were very friendly and helpful. I had an oil change and tire rotation. They found things wrong, but did not pressure me to allow them to fix them. They also told me what to watch for. For example; leaky hoses and such. I would recommend them for an oil change. Also the waiting room is nice, with free coffee, and it was very clean.

May 31, 2014 Chansee L.

I have never been to have my car serviced at a better place. The service was fast, the help were wonderful and price very reasonable. I very highly recommend them!

Mar 20, 2014 Mike B.

Nobody likes to pay for car repairs. This was the best expierence I have ever had. I had the pleasure of working with Geff he is extreamly knowlegeable of cars and provided above and beyond customer service. Geff made my expierience so wonderful I will never go anywhere else.

Oct 11, 2012 Karen H.

I have been using this Tuffy location since 2009, not long after it opened on Vanderbilt Beach Road. My 2003 Mustang will be turning over 100,000 miles this week and it runs like a new car. I cannot say enough to praise the knowledge and professionalism of this staff. Tuffy knows my car probably better than I do and they are helping me to take the very best care possible of my Mustang. THANK YOU.

Mar 21, 2012 Tom J.

I needed a front end alignment for my car. The technican showed me there was a problem with the tires and recommmended replacing them. The manager, offered up several choices and recommended the best tires for the money, and it was far from the most expensive. He was very professional as is his crew. The tires arrived the next day as promised and when I showed up I got right in. I’d recommend this Tuffy Auto Center to everyone who needs quality work done at a fair price. And, if you’re a car guy or gal, the crew here will talk with you about cars as long as you want! It was an enjoyable experience.

Oct 17, 2011 Chad L.

I discovered this Tuffy location a little over a year ago and have had friendly service and quality work every time. They have gone above and beyond for my car time and time again. I would recommend them to anyone.

Welcome to Tuffy Naples (Vanderbilt Beach Rd.)


Veterans Health Administration #vha, #veterans #health #administration, #health #care,health #programs,veterans #health,health #care


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Veterans Health Administration

Were you at Camp Lejeune between 1957 and 1987?

You may be eligible for VA health care. From the 1950s through the 1980s, people living or working at the U.S. Marine Corps Base Camp Lejeune, North Carolina, were potentially exposed to drinking water contaminated with industrial solvents, benzene, and other chemicals.

New health benefits

Under a law signed Aug. 6, 2012 (215 KB). Veterans and family members who served on active duty or resided at Camp Lejeune for 30 days or more between Jan. 1, 1957 and Dec. 31, 1987 may be eligible for medical care through VA for 15 health conditions.

Learn more about Camp Lejeune health benefits and which conditions are covered.

Flu Self Assessment

How do you know whether you have the flu? How do you know when it might be best to stay home, call a nurse advice line or your health care provider, or go for medical help?

ACCESS and QUALITY DATA

Wait times, satisfaction scores, and quality comparisons for VA health care facilities. Visit tool online at Access to Care

VA Access Audit

VA is already taking corrective action to address issues resulting from the audit. Read about the Access Audit

Affordable Care Act

Find out how the new health care law affects Veterans health care at VA. Read about the Affordable Care Act

Special Medical Advisory Group Progress Report

The Special Medical Advisory Group has released their 2016 Progress Report. Find out more here

Stories from Medical Centers


Car Systems #car #stereo #system, #car #alarm #installation, #video #system, #bluetooth #systems,


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Mesa Radio of Albuquerque, NM

Listening to great music, podcasts and talk shows is one of the best parts of spending time on the road. At Mesa Radio. we can help you get the ideal car. Read more

Listening to great music, podcasts and talk shows is one of the best parts of spending time on the road. At Mesa Radio. we can help you get the ideal car stereo system for listening to your preferred type of audio. Our experienced team of technicians also installs Bluetooth systems and amplifiers for cars so that you can listen to your music or take calls hands-free. With the help of our professionals, you’ll soon be cruising down the highway with some great tunes to accompany you along the way.

To help keep your vehicle as safe as possible while on the road and parked, we can help you with a car alarm installation and video system. These systems help. Read more

To help keep your vehicle as safe as possible while on the road and parked, we can help you with a car alarm installation and video system. These systems help to deter theft and burglary while you’re not inside your vehicle, and they can also help lower your auto insurance premiums.

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At Mesa Radio. we make your time in your car more enjoyable. Our car stereo systems provide you with entertainment while our alarm systems give you peace of. Read more

At Mesa Radio. we make your time in your car more enjoyable. Our car stereo systems provide you with entertainment while our alarm systems give you peace of mind. Contact us today to get a free quote for a new audio or alarm system for your car or truck.


Lungs Information and Facts #lungs, #breathing, #respiratory, #respiratory #system, #health, #body, #biology


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Lungs

Our lungs fuel us with oxygen, the body’s life-sustaining gas. They breathe in air, then extract the oxygen and pass it into the bloodstream, where it’s rushed off to the tissues and organs that require it to function.

Oxygen drives the process of respiration, which provides our cells with energy. When we exhale, we produce carbon dioxide as a byproduct. Without this vital exchange, our cells would quickly die and leave the body to suffocate.

Since the lungs process air, they are the only internal organs that are constantly exposed to the external environment. Central to the human respiratory system, they breathe in between 2,100 and 2,400 gallons (8,000 and 9,000 liters) of air each day—the amount needed to oxygenate the 2,400 gallons (9,000 liters) or so of blood that is pumped through the heart daily.

Intricate Construction

Our two lungs are made up of a complex latticework of tubes, which are suspended, on either side of the heart, inside the chest cavity on a framework of elastic fibers. Air is drawn in via the mouth and the nose, the latter acting as an air filter by trapping dust particles on its hairs. The air is warmed up before passing down the windpipe, where it’s divided at the bottom between two airways called bronchi that lead to either lung.

Within the lungs, the mucus-lined bronchi split like the branches of a tree into tens of thousands of ever smaller tubes (bronchioles), which connect to tiny sacs called alveoli. The average adult’s lungs contain about 600 million of these spongy, air-filled structures. There are enough alveoli in just one lung to cover an area roughly the size of a tennis court.

The alveoli are where the crucial gas exchange takes place. The air sacs are surrounded by a dense network of minute blood vessels, or capillaries, which connect to the heart. Those that link to the pulmonary arteries carry deoxygenated blood that needs to be refreshed. Oxygen passes through the incredibly thin walls of the alveoli into the capillaries and is then carried back to the heart via the pulmonary veins. At the same time, carbon dioxide is removed from the blood through the same process of diffusion.

The rate at which we breathe is controlled by the brain. which is quick to sense changes in gas concentrations. This is certainly in the brain’s interests—it’s the body’s biggest user of oxygen and the first organ to suffer if there’s a shortage.

In and Out

The actual job of breathing is done mainly by the diaphragm. the sheet of muscles between the chest and abdomen. These muscles contract when we breathe in, expanding the lungs and drawing in air. We breathe out simply by relaxing the diaphragm; the lungs deflate like balloons.

Lungs are delicate organs and vulnerable to a range of illnesses. The most common of these in Western countries are bronchitis and emphysema, which are often caused by smoking. Tubes inside the lung become chronically inflamed, producing excess mucus. Smoking can also lead to lung cancer, the world’s major cancer, which is diagnosed in 1.4 million people a year.


Download – Install new Android 4 #phone #dialer #system


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Download Install New KitKat Google Dialer/Phone APK

Learn how to Download and Install new KitKat Google Dialer/Phone App APK with Google Caller ID feature for your Android device.

Those who are impressed with awesome KitKat Dialer google brought in the latest version of Android 4.4 and were hoping to enjoy it on their current android phone must disappointed by not getting them in manufacturers update. Even some of the most popular Custom ROM also does not include the dialer.

Well, if your device is rooted and running on android 4.4 (be it any Kitkat ROM) then chances you can still enjoy new Kitkat dialer by following the simple tutorial below. Get other Kitkat goodies: Download Android 4.4 Kitkat Launcher, keyboard, Hangouts, camera Apk wallpapers.

  1. Download the New KitKat Google Dialer/Phone APK first. DOWNLOAD LINK (Mirror ) and copy it to phone s sd card. | File name: GoogleDialer.apk (2.3 MB)
  2. If you don t have any root file explorer then install ES File Explorer (The screenshots below taken using Es File Explorer)
  3. You need to enable root explorer option in ES File explorer by doing:
    1. Launch ES File explorer and Tap on settings icon at top left.
    2. Under Tools, look for Root Explorer and tap on Off to toggle it ON.
    3. Grant the permission when your SuperUser/SuperSU asks, right after you enable it.
  4. Let s enable permission to write files.
    1. Under settings of the app, tap on Tools tab and then tap on Root Explorer to bring up its options.
    2. Now tap on Mount R/W, check all the boxes under RW then tap OK to enable the write access.
  5. Now on ES file explorer find the GoogleDialer.apk we ve copied before. Long tap on the file and select copy at the bottom.
  6. Navigate to root folder/system/priv-app of your device by doing:
    1. Open settings by tapping on menu key or icon at top left
    2. Under Local tab, tap on / Device
    3. Scroll and find the system folder and tap on it
    4. Scroll and find the priv-app folder and tap on it
    5. Now you are inside the priv-app folder, paste the Google Dialer.apk that you copied in step 5.
  7. Change the app’s permissions by doing:
    1. Tap and hold on GoogleDialer.apk you just pasted
    2. Then press 3-dot button on the screen and select properties
    3. Now, click on the change button right to the Permissions text to bring up pop-up menu titled Permission
    4. Uncheck all boxes under Execute option and uncheck Group and Other boxes under Write option. See the screenshot above for help.
    5. Tap on OK. Now, it will read as rw- r– r– between Permissions text and change text on the properties pop-up. Press back button to go back in priv-app folder.
  8. That’s it. Restart your device and Locate the new phone app in the app drawer and drag it to home screen for quick access. Open the phone app and look into settings, you have it right there.

Start using the cool new KitKat dialer on your android phone. Though you ve install the new dialer app, the incoming calls will still goes through the old dialer app. You can use the both dialer app without any problem. Enjoy!


CRM Software For Small & Medium-Sized Enterprises #cas #crm, #crm #system, #crm


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CRM solutions from the German market leader

for small and medium-sized enterprises

With CRM solutions from CAS CRM, you benefit from CRM products that improve customer management processes across business areas helping you to build long-lasting customer relationships. Whether you work in Marketing, Sales or Services – you benefit from one centralized database that makes processes more efficient. Trust in our experience as the German market leader for CRM for small and medium-sized enterprises.

Powerful CRM standard solution

In CAS genesisWorld, the proven CRM standard solution, you can create central company processes and make information available at the touch of a button – for noticeably better customer management in your company.

Web-based CRM
quick to deploy

Make a start with CRM and avoid high investment costs. Our web-based solution CAS PIA allows you to manage your customer data centrally and increase sales efficiency by giving you online access to all customer data.

CRM industry solutions

No one knows your sector as well as you do – not many people know CRM as well as we do. CAS CRM software offers numerous expert solutions – tailor-made to suit your sector and your requirements.

CRM as key to your company’s success

A loyal customer influences your company’s success to a great extent. Customer satisfaction and the relationship with customers should therefore be defined as the most important assets of your business. The implementation of strategical CRM (Customer Relationship Management) in your company is the first step of managing all customer relationships of your company systematically, making sure that every client has the best experience with your business

CRM – competitive advantage

Especially small and medium-sized companies deal with a lot of competition, making customer acquisition and customer win-backs even more difficult. Customers make high demands on your services: They want high-quality products and services and communication with your business and all employees. Obtaining customer satisfaction requires high efficiency in your sales team, management of all important customer data across all departments, simple and effective contact management, and the implementation of CRM fundamentals.

CRM software by CAS Software AG: Ideal solutions for your customer management

CAS Software AG in Karlsruhe is the German market leader in CRM software for small and medium-sized companies. We have been specialists in the area of CRM for 30 years. We offer professional CRM solutions which are customised according to the requirements and software applications of small and medium-sized companies. Our products help you focus on your customers in every area of your business. You can collect, record, and edit client data effectively as a team. The software reduces your employees’ necessary administrative workload, is fun to use, and instantly improves your customer support and customer relationship management. In addition, you increase sustainable efficiency in sales, marketing, customer service, and all other departments that use customer data or have direct contact with customers.

CAS Software AG cloud CRM solutions

Our CRM is very flexible concerning the requirements of our clients. Next to business solutions which were especially developed for important industrial sectors such as financial service providers, research facilities, or engineers, we also offer a streamlined cloud CRM software. Cloud CRM (being part of the “software as a service” (Saas)) does not require any local installation on your company’s computers. Instead, your employees can access the CRM solution with a web browser, or any other device that is connected to the Internet. The software is also accessible via mobile application on smartphones and tablets. This allows your employees to access all important customer data in the cloud, regardless of their current location. The sales team can benefit from more flexibility and significant work assistance. Due to highest security standards, customer data is at least as secure as when relying on on-premises solutions (local data storage).

Goals of CRM solutions

The goal of a professional CRM solution is to recognise customer needs and systematically adjust your business processes according to those needs. The client is the most important person in your business. Following the “customer centricity” approach, all business activities and strategies should centre around the customer. Due to the CRM system. during new developments, touchpoints, and services, the focus is always on the customer. But how does that work? A CRM system collects data about your client and makes it available to all your employees. Customer service, sales team, marketing managers, and all other employees can easily be granted access to the customer data. The employees gain insight into addresses, appointments, tasks, correspondence, sales opportunities, projects, sales, complaints, and receipts of the client. This results in professional support and coordinated customer service. With the centralised data and information from our CRM software you make decisions in customer care, inform the sales team, increase efficiency in customer service, and improve customer loyalty in the long term.

The advantages of our CRM solution for your customer relationship management

  • Highest customer satisfaction and customer loyalty, as customer needs are optimally understood and dealt with
  • Dealing with customer needs based on a customer centricity strategy in your business
  • Centralised data storage for an optimal integration in all departments and consistent contact management
  • • Professional campaign management: precise communication and marketing actions based on extensive client data
  • Measure and improve your relationship with customers through key figures
  • Improve efficiency in customer service
  • Easy market potential analyses
  • Interesting insights through customer research and analysis of all customer data
  • Intuitive usability results in highly motivated employees
  • Analyses for the executive board and management as a basis for decision-making
  • Save working time and further expenses in customer care
  • Mobile CRM solutions which are accessible when being away on business

The professional CRM software “CAS genesisWorld” by CAS Software AG includes all these advantages and also further functionalities, which make daily business easier for your employees. Our CRM solution is tailored to your business and your communication processes. Make use of the ideal standard solution for small and medium-sized businesses, combined with special modules e.g. for sales, marketing, or service, with an overall optimal cost-performance ratio. Your optimal start in the topic of CRM software: Sign up for free to our CRM webinars and get to know our products live!


Omnichannel Retail Management Software #retail #management #system, #point #of #sale, #retail #management


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Retail Solutions.

It’s what we do best!

A full feature end-to-end Omni-channel Commerce Platform

ChainDrive is a fully-Integrated Omni-channel retail software that provides today’s retailer with “real-time” valuable insight across the enterprise. Comprising of industry specific retail process components that leverage a centralized database, ChainDrive enables you to maximize productivity, improve efficiencies and optimize processes across all channels.

Specifically designed and developed to meet the industry demands of Omni-channel retailing, ChainDrive synchronises operations throughout the physical and digital selling environments to truly offer a completely unified system. ChainDrive empowers you to meet consumer demands by seamlessly providing them with what they want, when they want and in their channel of choice.

From point of sale. merchandising to flexible fulfillment through to financials and more, ChainDrive offers you all of the functionality required to meet the demands of today s rapidly evolving retail environment in one complete unified system.

Omnichannel Retail

ChainDrive is a fully integrated end-to-end ERP and Omnichannel software designed for today’s multi-channel retailer (retail, etail and wholesale). ChainDrive’s unified commerce platform enables retailers to manage and control all business channels within a single environment.

E-commerce

e-comDrive is a fully-integrated Back-Office System exclusively designed and developed for today’s web retailer. Its revolutionary components and robust attributes offers etailers the most all-inclusive advanced ecommerce software on the market.

Wholesale

ChainDrive for Wholesale is a component that has been specifically developed for wholesale suppliers. It seamlessly supports the management of all front-end and back-end operations which allows wholesalers to gain real profit from extensive process control.

Central visibility of inventory allows us to work smarter with the inventory we have. Instead of excessive orders, for instance, we can often transfer existing inventory to meet demand.

Lisa Johnson. VP of finance

We chose Multidev primarily because the company gave us one integrated, end-to-end system that gave us the upgrades and the tools we needed, without requiring us to deal with multiple vendors, platforms, or add-ons.

Kurt Schloss. Senior Director of Merchandising

The Cleveland Indians

Using a single system for all of our retail management needs has proven to be the most efficient and cost effective method of optimizing our business processes.

Greg Nicoghosian. President Mephisto Shoes

For us, choosing ChainDrive came down to its ability to give us control over our inventory.We now have one inventory solution that knows what product is in our warehouse and which is in our stores.

With a solid infrastructure in place and a professional support system to rely on, we can now focus our efforts on expansion with ease of mind.

Tony Kanou. Vice President

News Events

ChainDrive Jewelry to unveil new software features and functions at the JCK Show in Las Vegas!

Posted on April 7, 2017


Laser Alignment Top Gun Website #rotalign #pro #rental,optalign #plus #rental,rotalign #ultra #rental,rotalign


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The M3 Bracket System allows Measurement of Positional Change (i.e. Thermal Growth Dynamic Movement) using your existing Rotalign . Rotalign Pro. Rotalign Ultra. Optalign Plus, Aligneo , Optalign smart. smartALIGN . Masterlign Masterlign Basic. We are offering one new set, which currently sells for well over $5,000.00, at a closeout price of only $3,200.00 US.

New M3 Bracket System for sale – $3,200.00 US. Note that Rotalign sensors and the LT 300 Alignment Simulator that the M3 Bracket set is mounted on are not part of the sale. Please click on picture to enlarge.

Bev and I have not been active in new laser sales since 2007 and no longer need our Show Display which we used at Industrial Shows and meetings. This Show Display is a quality reversible, maroon / blue, display which is very portable and can be set up free standing including storage which is underneath the built in table (see the second picture). The upper half of the display separates and can also be set up by itself on a 10′ table. The Show Display ships in four cases by UPS, FedEX but we carried the Show Display to shows and meetings in the back of one of our trucks or our van.

The backlit Header / Banner part of the display can be easily changed by your local sign shop to whatever you need – a Company Name. Church Name or Organization name. The various packard wording you see on the display are for the Pr ftechnik AG products that we had been selling but they can also easily be changed by your local sign shop. If interested, please contact us by email with your best reasonable offer as our Show Display package will be sold soon.

_____________________ _________________ _____________________

In 2007, after 40 years of heavy travel, we changed the pace and the direction of what we do, and look forward to working with our customers to provide:

Laser shaft alignment system Rentals
Used laser shaft alignment systems buy sell
Shim Sets replacement Shim Packs

Sonic Belt Tension Meters
Alignment related tools

We had worked with Ludeca for 21 years covering the Carolinas, Georgia and Eastern Tennessee resigned on June 4th 2007 and ceased our representation as of July 3, 2007.

We have continued to take care of our customers, as we have for 44 years, with technical support including after hours,laser rentals and shims. When you need assistance please call Norm or Bev Voelzow at 704-233-9222 or send us an email !

_____________________ _________________ _____________________

Top Gun . when used with Laser Shaft Alignment, is a registered trademark of Voelzow Company, Inc.

Welcome to our Laser Alignment Top Gun Site. This site is for Shaft Alignment professionals and others who are interested in Laser Shaft Alignment. Our site contains tips, tools and information useful in the field of Laser Shaft Alignment and shaft alignment in general. We conduct training classes for all Rotalign Laser Shaft Alignment systems, all Optalign systems, smartALIGN , Aligneo , pocketALIGN and Masterlign systems in the Southeastern US schedule permitting. Each of our trainers has over 20 years experience in alignment and Laser Shaft Alignment!

We have many rental Rotalign Ultra, Rotalign Pro, Rotalign Standard, Optalign smart, Optalign Plus and Aligneo shaft alignment systems, and have many of the special brackets that you may need also! Find out late in the day that you need to rent a laser for an alignment tomorrow call us as we ship the same day on orders received as late as 6:30 pm Eastern Standard Time!

We are located in rural North Carolina near the towns of Wingate and Marshville (where Randy Travis is from) about 40 miles Southeast of Charlotte not far from RaceCar City or the Charlotte Motor Speedway (Lowe’s now). We rent laser systems, ship SS shim products and all of our other products anywhere in the US. If you are at a Paper Mill, Power Plant, Fiber Plant, Steel Mill, Chemical Plant, Petrochemical Plant or Pipeline – you most probably have a Laser Shaft Alignment system! If you need to rent an additional laser for an outage please give us a call at 704-233-9222 or send us an email !

We are very confident that the information you find on these pages, especially our Laser Tips section, will be a help to you when doing your next alignment. If you have a question, want to make a suggestion, or want to correspond with us, please use the email link or Request Form near the bottom of this page. We welcome your suggestions and questions 24/7!

Have a Great Day! (We are Still Here!)

Voelzow Company, Inc.
4804 Lawyers Road East
Wingate, NC 28174

All text, graphic and photograph files are Copyright Voelzow Company, Inc. – Wingate, North Carolina USA. Reference the Digital Millennium Copyright Act Of 1998.

Top Gun . when used with Laser Shaft Alignment, is a registered trademark of Voelzow Company, Inc Wingate, North Carolina USA.

Note: We have not given anyone or any company permission to use any text from our website on their website or in printed material or for use on an auction site listing etc!

Optalign , Rotalign , smartALIGN , Aligneo and Eddytherm are registered trademarks of Pr ftechnik Alignment Systems GmbH of Munich (Ismaning), Germany the Inventors of laser shaft alignment Visit .


Asset Management Dubai #maintenance #management, #computerised #maintenance #management #system, #purchase #order #system,


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Introduction

SGE’s core focus is to provide a holistic, 360 degree approach to Asset Maintenance Management. Our Asset Management consultancy team focuses on guiding clients on the processes to optimally manage their physical assets and the associated performance, risks and expenditures over the asset’s lifecycle. Within Asset Management, our core focus is on maintenance activities as it has the most direct impact on the performance of assets and in turn on the quality of service delivery. Using Aladdin, we ensure optimal use of resources, minimization of downtime and life cycle costs and improved service levels.

Our services include but are not limited to:

Defining assets, their hierarchy, classes and codes
Building Asset Registers
Asset Tagging
Inspection Services – Condition Auditions, Reserve Fund Studies
Developing automation for work requests and management of sub-contractors
Designing Work Orders, Schedules, KPIs and Reports for effective asset management

Asset Tagging

Asset Tagging is one of the most critical elements in achieving the highest standards of Asset Maintenance Management. Think about it! How can any maintenance team effectively and accurately carry out their duties if they cannot uniquely identify the asset on which they are scheduled to work on? Reliable asset identification is the starting point for any standardized system for Asset Maintenance Management.

Although Asset Tagging is vital for proficient maintenance management, Asset Tagging software generally costs no less than AED 25,000 making them beyond the reach of most small and medium size businesses. When we designed Aladdin, we had all this in mind and as part of our goal to grant all your maintenance wishes at the click of a button, we included a unique function that creates Asset Tagging Labels with QR codes for all assets within the software itself which can save you from spending huge amounts on asset tagging software! The information on this label can be accessed via the Aladdin Mobile App, which will ensure real time recording of all maintenance activities. So get the latest technology in your industry and don’t be left behind!

Advantages of Asset Tagging

Some of the advantages of tagging assets are:

Helps an organization to uniquely identify its assets – producing an asset register
Reliable asset identification enables a standardized system for asset management
Businesses can easily know and keep track of their asset base which also makes financial accounting easier
Asset Tagging helps track the useful life of assets and depreciation schedules making it easy to find out the status or condition of an asset at any point
Asset Tagging helps personnel in an organization to quickly identify its assets as they are carrying out their responsibilities
Scheduling routine maintenance is made easier
Asset Tagging makes monitoring asset movements easier i.e. asset transfers, asset disposals (they can track environmental disposal at the end of the asset’s useful life
Asset Tagging reduces loss and theft deterrence as the organization can tell which asset has left the premises and/or which asset has been stolen
Asset Tagging allows compliance with insurance or government regulations


Home Security #home #security #system, #home #security #lafayette #la, #security #systems, #home


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HOME SECURITY SYSTEMS

SECURITY CAMERAS

Video surveillance is a strong security solution for both home and business owners.

Keep an eye on your children, babysitters, elderly relatives, pets, housekeepers, contractors and other service employees, package deliveries, and more.

Monitor vulnerable spots like front and back entrances, patios, pool areas, storage sheds and others.

Business owners can keep an eye on the premises and watch for suspicious customer or employee activity, reducing fraud, administrative error, and money theft.

When Acadian Total Security installs strategically placed video cameras and connects them to your home security system, you can view live, streaming video or receive real-time alerts of important events when they occur. Be notified as soon as our cameras detect motion.

While there are many security cameras on the market, the benefit of cameras from Acadian Total Security is in the monitoring. If a security threat is present, our certified video analysts respond right away and dispatch the proper authorities if necessary. Learn More

BUSINESS SECURITY

Your finger is always on the pulse of your business. Think you forgot to lock the door to a restricted area? Just reach for your smartphone and check. You can keep an eye on your employees in the front of the store or supervise a delivery via your smart phone or tablet while you’re away.

Acadian Total Security has complete business security options to cover all aspects of your company. We can equip you with burglary protection, loss prevention, fire and carbon monoxide detection, video surveillance and analytics, access control systems, panic and holdup alert systems, remote audio communication devices, video patrols, energy automation and GPS fleet management.

Our expert video monitoring analysts remotely keep watch on your business through virtual guard patrols, video verification, and talk-down or two-way audio. You receive video analytics and hosted video storage. Learn More

GPS FLEET MANAGEMENT

With Acadian Total Security’s fleet management systems you can track vehicle location, speed, usage, and hours of service for any size fleet.

Increase productivity, optimize efficiency, provide driver safety solutions, track eLog, DVIR and hours of service, have flexible technology and offer driver compliance solutions.

Keep your business’ fleet in compliance with regulations, whether you’re a local business or large logistics company.

MEDICAL ALERT SYSTEMS

Acadian Total Security has provided Acadian On Call medical alerts since 1991, giving thousands of seniors freedom and independence while keeping them safe and connected.

Acadian On Call is designed to deliver the help you need, as fast as possible. One press of the pendant or wristband will initiate a call to one of our three certified monitoring centers. Your call will be handled by a certified Emergency Medical Dispatcher who will dispatch EMS responders, if needed, and notify your designated personal contacts.

Our latest medical alert devices include technology like fall detection, which can automatically call our monitoring center without the user pressing the button. Our GPS mobile medical alert goes anywhere you do. In an emergency, our Emergency Medical Dispatchers can determine your location and dispatch the appropriate responders, if necessary.

Get Your Free Quote Today. 1-855-222-3426

(855) 222-3426

Recommend Us Refer-a-Friend

© 2017 Acadian Total Security. All rights reserved.


Learning management system blackboard #learning #management #system #blackboard


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Blackboard, Canvas, and Moodle are the learning management systems (LMS) of choice for many of the colleges and universities offering online classes. If your institution is thinking of offering online classes or upgrading its LMS, chances are, you’re looking at one of these three systems.

Have you ever wondered how these systems compare? Which one works better for the students? Which one works better for the faculty? Is there an overall best choice, or does the answer depend on the unique characteristics of your program?

I recently had the opportunity to simultaneously teach three different online classes for three different colleges using Blackboard, Canvas, and Moodle. What appears in this blog is my analysis of the usability of each of these systems.

Some background. I taught classes at each of these colleges as an adjunct, so I’m taking an adjunct’s perspective on the usability of the system. I’m not concerned with the cost of the LMS or the ease or difficulty of maintaining the system from the IT or administrative perspective. I want to know how usable it for the professor.

My experience with each of the LMS before this semester varied. I’m extremely familiar with Moodle, having used if for a number of years teaching at some colleges, and actually having installed and built classes with Moodle for some commercial applications.

For those not familiar with Moodle, it’s a rather robust open source LMS. You can download it to a directory on your own website if you want to offer classes commercially (which I have done for my own classes and for clients), or for you can get access through a service bureau who will handle the servers and maintenance (which is the model many providers use).

I’ve also used Canvas for a number of years. Canvas is also an open source LMS created and administered by Instructure. Canvas is available both via the cloud and as a local installation on an institution’s servers.

I began using Blackboard in earnest for about 6 months ago. The Blackboard LMS is a product on the privately held Blackboard, Inc. company. Blackboard is similar to Canvas in that it’s available via the cloud or installed on an institution’s servers.

Blackboard, Canvas, and Moodle all compete in the LMS for higher education market, and collectively command much of the market.

So how usable is each of these systems?

This is a question I’ll focus on answering in this series of blogs.


Part 1 Course Content

I’ll start off this first blog talking about course content.

The standard structure for almost any course is that it’s divided into a series of modules or other forms of discrete units. For a college class, the modules might be the content and activities for a given week. For a certification or continuing education class, each module might include the content and assessments for a given subject area.

I was teaching these classes as an adjunct. One common characteristic of adjuncts is that they tend to be busy. They’re either teaching multiple classes, teaching while holding a day job, or teaching while running a consulting or coaching practice. They’re really no different than students. They need to be able to see the modules in the course at a glance, and see what’s in those modules with a second glance.

I created two of the three classes that I was teaching, so I was familiar with the details of those classes. The third class had standardized content created by others, so I had to become familiar with the structure and content in order to stay ahead of the students. Figuring out the details is not always the easiest thing to do with these LMS.

Each of the classes I taught was structured as a series of discrete modules. In each case, the first ‘module’ contained a course introduction, an introductory video, and some introductory forums. The next module had the week 1 content and activities, followed by week 2, and so forth.

The difference between each of these systems lies in how these modules are presented. Both Canvas and Moodle display the modules in a linear fashion on a single page (typically the home page for the course). To see the next module, the user simply uses the slide bar to scroll down the page.

In contrast, Blackboard has a Weekly Activities tab. You click on the Weekly Activities tab, are shown a list of the available modules, and then click on the weekly module you want to view. If you want to then view the next module, its back a page and then another click onto the next module. I personally found this feature very annoying. It made it hard to move from week to week (particularly when I was learning the class and trying to assure consistency from week to week). Blackboard’s at a glance functionality took too many mouse clicks in comparison to Canvas and Moodle.

Both Canvas and Moodle excel at presenting the course to the professor and to the students. Classes are a little harder to figure out in Blackboard.


Score: 2 points Canvas and Moodle, 1 point Blackboard

In an online class in an academic environment, it’s important to keep the students progressing through the class as a cohort, rather than having some breeze through the course while others lag. In order for the discussion forums to work, everybody needs to participate at the same time. As the instructor, if I’m going to post additional or clarifying content, I need to be able to post the content one step ahead of the students.

Both Blackboard and Canvas allow the professor to restrict access to a module until a given date, bringing the faster students back to the cohort and allowing an instructor the opportunity to craft needed content as the course progress. For instance, in my Canvas class, the module ran from Monday until Sunday, and I restricted access to next week’s module until the Friday before it started.

Within Blackboard and Canvas, you can also set the system to restrict access to specific pieces of content until a certain date. I used this feature to set up Canvas to post solutions to the exercises in a finance class the morning after the assignment deadline submission.

Trying to restrict access in Moodle is more complicated. Moodle does allow you to manually click a button to hide a module, or edit an individual piece of content and change the view settings from hide to show. This works, but its manual. If you want next week’s module to appear on Friday morning or the exercise solutions to appear on Sunday evening, you have to go in and change the settings. The system is not going to do it for you.

Both Blackboard and Canvas excel at giving the professor ability to automatically the stage the content. Moodle’s staging process is manual and not as robust as the other two.


Score: 2 points Canvas and Blackboard, 1 point Moodle.

One of the things I like to add to the set up of the modules in my online classes are topic headings.

A typical module might include some content (readings, lectures, videos, etc.), discussion forums, exercises and assignments, and perhaps a “questions for the professor” thread.

The trick is setting up a class is include some topic headings and line spacing to clearly define the content of each area to the user.

Both Canvas and Moodle allow for the inclusion a topic heading into a weekly module. Moodle calls these ‘labels,’ while Canvas calls them ‘text headers.’ Blackboard, however, is a different story.

When I initially received the Blackboard course, I thought the display of the content was a bit choppy. Sometimes assignments came before the discussion boards, sometimes after, often with video content mixed in the middle. When I set out to straighten out the presentation details, and logically group the content, I discovered there is no ‘add a header’ feature in Blackboard. Instead, I improvised and created ‘module pages’ with big, bold text and dragged them to the necessary positions on the page.

Adding a text line should be no-brainer in an LMS, yet this feature is lacking in Blackboard.


Score: 2 points Canvas and Moodle, 0 points Blackboard.

The one drawback I found in managing topic headings and content in all three LMS is that there is no global add function. If you want to add a “Weekly Reading” header or “Questions for the Professor” forum to each module in a 15 week class, it must be added or copied and pasted 15 times. There is no function that says add this to all the modules.

One of my recommendations is to try to create the same look and feel in all the classes a program so students don’t have to learn a new structure with each class. If you’re trying to create this look and feel, chances are your instructors and course design staff are going to spend a fair amount of time with the cosmetics of the course set up. The capability to add an item to all modules would be great time saver.


Score: No points for Canvas, Blackboard, or Moodle.


Results for Course Content: 6 points for Canvas, 5 points for Moodle; and 4 points for Blackboard.


DIY Alarm System Battery Replacement #how #do #home #alarm #systems #work, #alarm


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DIY Alarm System Battery Replacement

How to Test an Alarm System Battery

Open the alarm system panel box, and locate the battery. Most panels just have the battery sitting on the bottom of the “can”. If there is a date written on the battery, and it’s at least 5 years old, replace the battery.

If there’s no date written on it, continue with testing. Position the alarm system battery so that you have access to the terminals on the top. This usually means laying the battery on its side.

Disconnect AC power by unplugging the low voltage transformer, if possible. If you can’t easily reach the transformer (or if you don’t know where it is), you’ll need to disconnect one of its wires inside the panel.

The circuit board will have at least one row of screw terminals. At one end or the other, look for 2 screws marked “AC”, “Trans(former)”, or “XFMR”. Loosen one of these 2 screws, and pull the wire free. Be careful not to let the wire touch anything, or you could fry the transformer. By the way, don’t be concerned about electric shock, since the transformer only puts out around 18 volts.

Set your DMM to measure “DC Volts”, within the range of 12 volts. Touch a probe to each battery terminal, and check the voltage reading. You’ll notice the voltage dropping, hopefully not too rapidly. A good battery will drop steadily for a few minutes, then level off and even begin climbing slightly. If yours behaves this way, and stays above 12 volts, the battery is good.

If after 5 minutes or so the voltage continues to drop, or if it ever goes below 12 volts, the battery should be replaced.

How to Replace an Alarm System Battery

If the battery fails the test, reconnect transformer power so the system will run when you take out the battery.

Remove the connectors from the battery terminals. They are the quick-connect spade type, and simply pull-off and push-on. Take the unit to a battery store, where they will sell you a replacement battery of the same size.

Note that the new alarm system battery must have the same rated voltage as the old one. The amp-hour rating should be the same or higher.

Label the new battery with the date, for future reference. If you use a black Sharpie, it won’t show up well if the battery casing is also black. In that case, add a short piece of masking tape, and write on that.

Install the new alarm system battery, making very sure to match the positive and negative terminals to the correct wires: red to red, and black to black.

Using your multimeter, check the battery voltage. It should climb slowly but steadily, as the alarm panel’s charging circuit does its job. If the voltage doesn’t increase after 5 minutes or so, check the AC power connections again. If they are good, you may have a blown transformer.

Allow 24 hours or so for the replacement alarm battery to reach full charge. During this time, the keypad may still show a trouble light or low battery indication, but this will reset when the battery reaches a full charge.

To check the plug-in transformer, set your DMM to the “AC Volts” position, and touch a probe to each AC terminal on the circuit board. You should see 16-18 volts or so. If not, you’ll need a new transformer. These are available online, or you can get a comparable unit from Radio Shack or other electronics supplier.

Replacement is done by simply swapping out the old transformer for the new one. Unlike the battery, AC connections aren’t polarity-sensitive. There is no “positive” or “negative”, as the leads are interchangeable.

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Business Manager – A PC based Information Management System #profitable #businesses

#business manager

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Business Manager

Get the Overview and the Detail to Manage Your Operation Effectively
Business Manager makes it easy to manage your mailing and shipping operations with high levels of productivity. Now you can control internal mailing budgets report expenses for external clients and even run your operation as a profit center.

Get Tight Control Over Costs
Business Manager gives you the information you need to control the use of high-cost services and special fees and to get maximum postal and carrier discounts. Track expenses by carrier class and fees monitor total usage by carrier track and allocate all mailing and shipping expenses.

From Raw Data to Actionable Information – Instantly
Business Manager takes raw data from each mailing and shipping system across your network and summarizes it in formats you can use. These reports are your tools for solid decision-making. View all account activity including performance against set budgets. Monitor operator performance as well as track carrier class and fees.

Business Manager Brings Your Enterprise Together
Business Manager can be configured for both local and enterprise-wide data collection and consolidation. With the exclusive DM Series Mailing Systems there is no additional hardware or data collection devices (applies to DM500 DM550 DM800 DM900 and DM1000 Series systems).

  • Manage accounts across the enterprise.
  • Monitor and consolidate data from multiple systems at multiple sites.
  • Track postal and shipping costs in real-time for an unlimited number of accounts.
  • Use data management tools to analyze expenditures and highlight potential cost reductions.
  • Increase productivity and eliminate human error by eliminating manual reconciliation of costs by account.
  • Access data to connect to back office financial systems.

The functional elements include:

Host Workstation – The central system necessary for managing the operations including consolidation of data from local or remote sites administrative and reporting functions.

Remote Site Workstation – A special version of the Host Workstation that enables you to form a network of host solutions to consolidate data from across the enterprise.

Administrative or Reporting Workstations – PC solutions that provide managers additional access to the collected data without interrupting the Host Workstation.

Optional Peripherals:
Barcode Scanner
Laser Report Printer
Monitor Stand
Crystal Reports Software





Solar System Diagram – Learn the Planets in Our Solar System #solar


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Solar System Diagram Learn the Planets in Our Solar System

Learn about the 8 planets that make up our solar system with this convenient printable solar system diagram for kids. (If you thought there were 9, remember, Pluto has been demoted to a dwarf planet.) Starting with the planet closest to the sun, there’s Mercury, Venus, Earth, Mars, Jupiter, Saturn, Uranus and finally Neptune.

The solar system diagram is available in both color and black and white. It was created for classroom and educational use for students, parents and teachers. You may print it for any personal and educational project. The planets are roughly to scale relative to one another. You may not post this content on your own website.

I’ve also included a printable collection of the planets and the sun, wherein each planet is the same size. This may be useful for decorating posters and projects.

Solar System Diagram

Click on the Solar System Diagram below to open the larger version in your browser. Then right-click and press Save image as to save it to your computer.

The Planets in Our Solar System

About the Planets

Mercury is the smallest planet, named after Roman messenger god. During the day, the temperature on Mercury can reach up to 800 degrees Fahrenheit!

Venus is the planet second closest to the sun. It is named after the Roman goddess of love and beauty. It is the planet closest in size to Earth. It is the hottest planet in the solar system, with an average surface temperature of 863 degrees Fahrenheit.

Earth is the third planet from the sun, and our home. It is the only planet that is known to contain life.

Mars is the fourth planet from the sun. It is red in color and named after the Roman god of war.

Jupiter is the largest planet in our solar system, and the fifth from the sun. Jupiter is named after the Roman king of the gods. The red dot on Jupiter is a giant storm.

Saturn is the 6th planet from the sun. There are 9 contiguous rings around Saturn, and 3 arcs. They are made of ice particles, rock and dust. Saturn is named after the Roman god of agriculture.

Uranus is the 7th planet from the sun. Uranus is names after the Greek god of the sky. It is the only planet to be named after a Greek god instead of a Roman god.

Neptune is the 8th and farthest planet in our solar system. It is named after the Roman god of the sea.

About the Solar System

The Solar System formed about 4.6 billion years ago. It is made up of the sun and the objects that orbit around it. Our solar system sits in the Milky Way galaxy, about 27,000 light-years from the Milky Way center.


PBX System #what #is #a #pbx #phone #system, #pbx #system


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PBX System

A PBX (private branch exchange) system is the hardware that controls the phone lines and extensions of a company. The PBX system exchanges calls between the internal phone extensions within your office as well as manages the inbound and outbound calls. The PBX routes incoming calls to the relevant extension and creates access to the shared outside telephone lines for outbound calls.

Page Contents

PBX Phone System

PBX phone system hardware is usually stored on-site in a closet or back room of the office. It is fully customizable and needs to be set up and configured to your particular office’s needs. The hardware will need to be maintained and updated by your company. You will likely need someone with the IT knowledge to handle it in-house.

Using a PBX enables the company to have one main number with extensions for each employee. This means the employees are sharing the phone lines instead of each employee having a dedicated phone line, which saves on monthly phone bills. This is one of the original and largest benefits of a PBX system. The other benefits come from the variety of features that are available with a PBX system.

IP PBX Phone System

Combining the technology of VoIP with a PBX creates an IP PBX system. IP PBX phone systems work over the Internet instead of through the traditional phone lines. IP PBX systems can be in-office or hosted. Hosted IP PBX systems are the most cost-effective choice for smaller businesses.

IP PBX phone systems allow employees to connect to the company phone system wherever they are as long as there is an Internet connection. The features of an IP PBX will allow remote or mobile employees to access their voicemail through an online dashboard and they can make calls that will show the company number on the caller ID despite their actual location.

Hosted PBX System

A hosted PBX system means that the PBX phone system hardware is located off-site and the call features are routed to your phones over the Internet. A hosted PBX system gives huge savings on costs and eliminates hassles. A hosted PBX is set up and maintained by the company housing the hardware. Your company will not have to purchase, configure, or upgrade the hardware. A hosted PBX offers the same features of a traditional PBX system, but at a rate that small businesses can afford.

Hosted PBX systems can easily grow with your business. Hosted PBX plans offer flexible pricing and add-ons to make sure the communication needs of your company are accommodated whether you need more extensions or additional features enabled.

Features Provided by a PBX System

A PBX phone system is traditionally used by medium to large sized businesses and corporations to reduce phone costs and increase call management. Regardless of business size a PBX also gives a professional sound to callers.

Additionally, a PBX system gives businesses more robust call features than a standard telephone service would, such as:

  • A virtual receptionist with customized greetings
  • The ability to transfer calls between extensions/employees
  • Automatic call forwarding when extensions are busy
  • A dial-by-extension directory for incoming callers
  • Ring groups for departments
  • Call recording
  • Call logs
  • Music on hold
  • Call waiting
  • Conference calling
  • Call screening
  • Voicemail to email

Many of the newer features of PBX systems are designed to increase work efficiency. For example, call recording can substitute note taking and call logs can make callbacks quicker.

See also:


Military Tuition Assistance #american #public #university #system, #american #military #university, #accredited #online


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Military Tuition Assistance

We have been educating those who serve™ since 1991, and are a top provider of education to the U.S. military today. We are as dedicated to helping you pay for school as we are to helping you start and finish it. Here are just a few ways we support our military-affiliated students:

  • Low tuition rates to help limit your out-of-pocket costs beyond military tuition assistance (TA).
  • A tuition grant designed to cap our undergraduate tuition at $250/credit hour and graduate tuition at $325/credit hour for U.S. active-duty servicemembers and their spouses/dependents, Guard, Reserve, and veterans.
  • Technology fees covered by grants for active-duty servicemembers and for Guard and Reserve personnel when using military TA.
  • Textbooks and/or e-books provided at no charge to students earning undergraduate academic credit, with no impact on military TA or other financial aid.
  • Possible transfer credits for your military courses including CCAF, JST, DANTES, METC, and ACE-evaluated training.
  • Inclusion in the DANTES Catalog of Nationally and Regionally Accredited Distance Learning Programs.
  • Online support teams and military education coordinators located at base installations around the country.

Steps to Using Military TA

We recommend you start this process at least 4 weeks prior to your course start date.

Branch TA Portals

Each branch of the service has a specific TA process. Please select your branch portal below for the most up-to-date information.

  • Air Force (form AF 1227) – Help line: 877-596-5771, Option 7
  • Army – GoArmyEd (form DA 2171) – Help line: 800-817-9990
  • Coast Guard (form CGI 1560) – Help line: 405-954-1360
  • Marine Corps (form NAVMC 10883)
  • National Guard (form Army DA 2171)
    • Air Force – Help line: 877-596-5771
    • GoArmyEd or Army state portal – Help line: 800-817-9990
  • Navy (form NAVEDTRA 1560/5) – Help Line: 877-838-1659
  • Reserves (select your branch portal)

Beyond TA: Alternate Payment Options

The total balance not covered by TA, including fees, must be paid before you can start your course(s). Here are a few ways to pay the balance beyond your TA payments.

Out of Pocket (credit card, e-check). To make direct payments on your account, login to your student portal via the university’s ecampus and set up your “payment profile” to pay using a credit card or e-check.

Top-Up (Montgomery GI Bill Only). Top-Up is a program that allows GI Bill participants to use their benefits to supplement tuition and fees not covered by TA.

Training Funds. Contact your ESO or civilian training representative to find out if you are eligible for training funds that apply directly to courses related to your job.

Military Spouses

The MyCAA scholarship program provides tuition assistance to eligible military spouses. Follow these steps to pay for your tuition here using MyCAA benefits:

More Military TA Info

These websites offer additional information to help you find answers about your military TA needs.

Important Notes

American Public University System, 111 W. Congress Street, Charles Town, WV 25414 | Toll Free: 877-755-2787

American Public University System, American Public University, and American Military University are not affiliated with American University or the U.S. Military.


Mojo Helpdesk: Help Desk Software for Ticket Management #online #helpdesk #system


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Track requests until they get done

The product team is getting emails daily about product issues and bug fixes. The emails are forwarded to the appropriate person, but there is no way to track the issues.

All product issues are logged through Mojo. The product team can track the progress and status of the requests and nothing gets lots in the shuffle.

Products are delayed and there is no way to track what is impacting the launch timeline. Stakeholders and managers want answers that cannot be delivered.

Time spent on tasks to determine where inefficiencies lie is tracked. With this information team’s productivity can be increased to better meet product delivery schedules.

Critical issues don’t always get to the right person immediately and resolutions aren’t provided for several hours, sometimes days.

Automations are set to escalate critical issues. Escalations ensures that answers are provided immediately and any critical fixes are addressed real-time.

Status of product updates, new features, and requirements are not immediately available and it’s challenging to keep up with what has been executed and what still needs to be implemented.

All of the requests are in one central location. Powerful filtering abilities allows you to view general or detailed information about the status of products,

New product pipeline information that is highly sensitive is being shared with people outside of the organization, increasing the risk for new product leaks.

Role-based access control allows to provide the right level of visibility to employees. User privacy and data security is efficiently managed.

In a multiple region environment, it is challenging to keep up with the deliverables and demand of the different groups.

The product team can create different groups and assign specific requests to them.

Managing maintenance request for multiple property locations that need repairs, cleaning and service is challenging. Taking in all the requests and managing them by email is not efficient and requests are missed with no easy way to track progress.

Mojo provides maintenance managers with a portal to log maintenance requests and routine maintenance tickets for our field reps. Each maintenance request ticket includes the tenant’s building number and unit number along with contact information.

No central area to post scheduled and emergency grounds maintenance bulletins. Announcements are manually printed out and delivered to each individual location.

In Mojo’s Help Center news column section, maintenance managers are able to easily post announcements for closures, routine ground work and emergency maintenance situations. The help desk also eliminates the need for manual deliveries and wasted paper.

No way for the maintenance crew to update the tenants directly. Messages have to be relayed through the front desk staff, who will then need to contact the tenants directly, adding an additional step to the process and increasing time spent on the issue.

The field reps can respond directly to the tenant from the ticket when the work has been completed. All communication between the tenant and maintenance crew is tracked on one work order/ticket. The business team is able to view the tickets and close them when they are satisfied.

Customers are contacting the support team through email for requests ranging from support issues to sales questions. The support team is having a hard time managing support requests and ensuring that any other requests are getting to the right team.

Tickets are set up to auto assign to the correct team to ensure tickets are going to the right people and customers are getting the answers they need. Sales requests go to the sales teams and software support questions go to the support team.

Customers are sending emails with minimal information and the customer service agent can’t assist the customer without reaching back out and ultimately increasing time spent on each ticket.

Ticket forms are customized so when a customer selects a category for their ticket, questions specific to that request will automatically appear, getting the customer service reps the information they need to solve the ticket as quickly as possible.

Managers are unsure about the performance of the individuals on the help desk team. In order to improve inefficiencies on the team, they want to know who the superstars are and who needs additional training.

With Mojo Helpdesk star rating, each individual agent has their own star rating that can easily be tracked. Customers can rate the tickets based on the level of service they received. This helps to see who needs additional training on the team.

Processes are slow in certain areas, but we aren’t sure why or how to fix. Issues with productivity or too much time spent are critical to identify so automations can be put in place.

With the reporting tool, managers can track time spent in specific areas and implement changes to increase productivity on issues that are slowing the team down. As productivity issues are discovered, automations, canned responses, and knowledge base articles can quickly be set up.

Customers are experiencing critical software issue and aren’t getting responses in a timely manner.

Improve help desk rating by setting up automations for tickets to escalate if they’re urgent. With custom views, urgent tickets can remain in the “urgent” view so the team is aware of any critical tickets and available agents can respond without delay.


Midwest Alarm #intrusion #alarm #system #manufacturers


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Founded in 1967 by three highly respected police officers, Midwest Alarm has developed into the leading provider of electronic security and fire alarm systems in the Midwest. We are a nationally recognized systems integrator, own and operate the only 24 hour UL listed central monitoring station in the region, and are the largest fire protection services company in the region.

Protecting Families to the Fortune 500

Midwest Alarm Company protects thousands of customers and their properties throughout the area. Our customers range from homeowners and small businesses to Fortune 500 and multinational corporations, hospitals, school districts, military bases, cities, and the US Government.

The Region s Only U.L. Listed Central Station

Through offices in Sioux Falls, Sioux City, and Omaha, Midwest Alarm provides nationwide consultation, system design, project management and installation, after sale scheduled maintenance, emergency service, customer training, and code required alarm monitoring in our UL listed central station in Sioux Falls.

We Don t Sleep, So You Can

From small security systems to large-scale server based and next generation cybersecure cloud based systems seamlessly integrating access control, video surveillance, intrusion detection, photo ID badging, visitor management, code conforming fire alarm, and fire suppression systems, Midwest Alarm has the knowledge, the experience, and the products to meet and exceed your expectations 24 hours a day. We don t sleep, so you can.

“Over the course of our 25 year partnership with Midwest Alarm,
they have consistently delivered a level of expertise and attention
to detail that far exceeds our expectations.”

Brian Anderson, Director of Security
Sanford Hospital and Medical Center


  • “We have stayed with Midwest Alarm for 20 years, because of the
    trustworthiness they demonstrate and service they provide”

    Jim Welch, Project Manager
    Lewis Drug, Inc.


  • Midwest Alarm has provided me with everything I need to monitor
    the security of my stores from home. Midwest Alarm’s e-Link
    has proved to be a valuable tool as I manage my two locations.”

    Randy Farwell, Owner
    Sports Clips, Sioux City, IA


  • “I have recommended Midwest Alarm to other tenants of my office complex.
    My security system has already paid for itself.”

    Dr. Shamayne Frank, D.D.S.
    Sioux City, IA


  • “We have been using Midwest Alarm cameras
    in 5 of our restaurants for the last year and have lowered
    our workman’s compensation insurance rating from 3 to 1.2”

    Todd Schriever, Director of Operations
    Porter Apple Company


  • “Our system has been outstanding, and the
    benefits of our the CCTV system are endless. The Midwest Alarm
    representatives have been outstanding to work with
    and extremely informative”

    Chad Huebner, Operating Partner
    Culver’s Restaurants of Sioux Falls


  • “For over 20 years, Midwest Alarm has exceeded
    our expectations with service that is rapid and reliable.”

    Herb Rosin, Loss Prevention Manager
    Lewis Drug, Inc.


  • “My family had previously used a large national security company,
    we switched to Midwest Alarm for their personalized service.
    The peace of mind that my system offers is priceless.”

    Tracy Boever, Residential Customer
    Sioux Falls, SD


  • “Midwest Alarm’s entire business strategy
    ensures me that I will receive the services I am unable
    to find with any other local or regional security companies.”

    Brian Thompson, Security Manager
    HSBC Card Services, Inc.


  • “Working with Midwest Alarm has been great.
    The business is large enough to accommodate
    our various security needs and small enough that the
    employees care about the customers and doing their job well.”

    Jodi Acres, Director of Security Services
    Long Lines Ltd.


  • “We look forward to a long relationship with Midwest Alarm.
    They share our company values of excellent customer service
    through honesty, integrity, teamwork and good old fashioned hard work”

    Cindi Biever, Property Manager
    Van Buskirk Properties

    Find the commercial solution that is right for you.

    Learn what thousands of people and the world s largest businesses and manufacturers already know. From enterprise and mission critical fire protection and suppression systems to leading edge IP CCTV, biometrics, cyber security, analytics, and machine learning security solutions we have the expertise, products, and staff available 24 hours a day, seven days a week, to implement whatever system your business may need.
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    The Tuxedo Smart Home

    Revolutionary convenience combined with ultimate control of your most precious asset, your home. Easy to use, intuitive design, and a wealth of possibilities- the Tuxedo makes life so much simpler. Tuxedo Smart Home


  • How to Choose the Right Business Alarm System #alarm #system #business


    #

    How to Choose the Right Business Alarm System

    By Kim Zimmermann, BusinessNewsDaily Contributor October 26, 2012 10:15 am EST

    Since small business owners cannot afford to leave any of their valuable assets including customer data, inventory and computers unprotected, many install security systems as a first line of defense against thieves. Small business owners need to know the right questions to ask before plunking down money on equipment and ongoing monitoring.

    The types of features and function of an alarm system can vary greatly by the type of business being protected, experts said. A reputable alarm company will perform a site survey before recommending an alarm system or any security equipment.

    A jewelry store, for example, has different needs than other businesses that do not have the same type of high-value inventory, said Andy Lowitt, vice president of Lowitt Alarms. a security system provider.

    One of the first things that small business owners should ask is if the security company is licensed in the state they are working, Lowitt said.

    While many companies have a centralized monitoring center to coordinate a response when an alarm is triggered, small business owners should inquire about how the system will be connected.

    You do not want the system connected to your main phone line, because that will be the first thing that the criminals cut, Lowitt said.

    The system should provide the ability to monitor entrances and exits as well as any windows or other ways burglars might enter the premises.

    He added that many systems have the capability to transmit information not only to the monitoring station but to a smartphone. By sending video immediately to the business owners smartphone he or she can determine if it is really a thief or maybe just an employee who tripped the alarm by mistake, for example.

    Small business owners should also ask about access codes, experts said. For example, will they issue separate arming/disarming codes to each employee? said Patrick T. McGahan, system installation and design manager for Abt Electronics. an electronics retailer that provides alarm installation.

    Once passcodes are assigned, passcode management is often overlooked, experts said. Business alarm systems should have the ability to assign passcodes and update passcodes in the event of new hires or employee dismissals, said Charles Black, president and CEO of iWatchLife. a security equipment provider.

    Small business owners should inquire about total costs of the security system, including fees for monitoring and changing passwords. Many business owners don t spend enough time getting a complete understanding of the alarm system costs upfront and can be blindsided by costly add-ons and on going maintenance and updates, Black said. Find out what any changes to your system will cost. For example, is it going to cost you extra to have passcodes or pass cards updated or changed in the event that an employee is terminated?

    Be sure you understand exactly how a trigger of the alarm is handled. Does the system use your phone system or your Internet connection? Black said. What happens if those services go down or are changed? Are there any charges for making any changes? You need to find out who will respond to an alarm, how fast they will respond, how they will enter the premises and what their response to an actual burglary will be, who they will call and how you will be notified of an event.

    If you are leasing office or warehouse space, it is important to ask building management about installation. Discussing your intention to install an alarm system with your landlord or building management company will help you avoid issues or additional charges down the road by finding out any restrictions or requirements from the building owners on what you can and cannot do in terms of your installation and system functions, Black said.

    Wireless sensors can help avoid some of the costs of installation and provide flexibility, experts said.

    Wireless sensors are not prohibited by wall, glass or metal and can be used indoors or outdoors, said Brian Hess, founder and CEO of Tattletale Portable Alarm Systems .

    He added that portable sensors can be moved easily as business needs change. If you change where your high-value inventory is stored, for example, you can move the sensors to provide the necessary protection.

    Small business owners also want the alarm company to provide the proper training to avoid costly and inconvenient false alarms.

    You need to be aware that some vendors may charge for false alarms, so be sure to understand who is called when an alarm is triggered and any charges for that service, Black said.


    Government Accounting System #dcaa #cam, #government #accounting #system #


    #

    The first misconception that requires clearing-up is that there is no such thing as Defense Contract Audit Agency – (DCAA) approved accounting software.

    DCAA does not approve accounting software.

    What the Defense Contract Audit Agency does approve for a contractor is how they utilize the accounting system and the various processes the contractor is using.

    They approve the Contractors Accounting System.

    There are certain software products that are widely used and recognized in the government contracting industry; however, the purchase of these products does not ensure passage or failure of a pre-award audit.

    Because of the nature of the types of contracts that are awarded (cost reimbursable, time and materials, firm fixed price), the government contracting industry imposes unique burdens on a contractor’s accounting system.

    1. Segregate direct costs from indirect costs.

    Indirect costs include all costs that cannot be directly attributed to a project, product, or contract. These include such items as fringe benefits, overhead expenses, and general and administrative expenses.

    A direct cost is any cost that can be identified with a final cost objective (i.e. a contract). Indirect costs cannot be specifically identified with one final cost objective, but benefit multiple cost objectives. Thus, your chart of accounts should be set up to address this distinction.

    2. Accumulate and segregate direct costs by contract and by contract line item.

    It is not enough to segregate costs by direct and indirect. The direct costs must be further segregated on a contract by contract basis and in some instances, on a contract line item basis.

    3. A logical and consistent method for the allocation of indirect costs.

    Indirect costs need to be grouped into logical categories (i.e. fringe, overhead, G A, etc.) then allocated to every contract based on a defined methodology. An example of this would be to allocate overhead on the basis of direct contract labor dollars. Once defined, though, the methodology should be consistently applied. http://www.gao.gov/new.items/d07742t.pdf

    4. Costs must be accumulated under General Ledger control.

    The contract by contract accounting of direct and indirect costs being set up must be reconciled at least monthly with the Company’s General Ledger.

    5. A timekeeping system that identifies labor by cost objective and allocates this time properly.

    This is where many contractors systems falter. All employees’ time, whether direct or indirect, must be accounted for daily, by the work activity being performed. If the charges are to indirect, they must be allocated in a logical and consistent manner.

    6. Interim determination of costs.

    This means that the books should be closed at least monthly to have a proper accounting of contract costs.

    7. Segregation of unallowable costs.

    FAR 31.205-6 details the various categories of unallowable expenses. Contractors must ensure that unallowable costs are being properly segregated in the accounting system from allowable costs.

    Doing business with the federal government is differant. If no one in your organization has been through this process before or you are unaware of these requirements, you should consider retaining the services of a consultant to assist you with this process.

    Do Small Businesses have to have a Defense Contract Audit Agency approved Accounting System?

    Approval of any contractor’s system is not the same when it comes to small vs. large when we are talking about the three systems (accounting, estimating or purchasing). Not only are the systems different, they are use differently when it comes to small and large business and commercial vs. non-commercial. Depending on the situation, Small Businesses need to have systems approved by the DCAA. In some cases the Contracting Officer can approve or disapprove a system without DCAA involvement.

    See:
    FAR 15.407-5 Estimating Systems
    DFAR 215.407-5-70(b) (1) Disclosure, maintenance, and review requirement
    FAR 32.503.3 Initiation of progress payments and review of accounting system
    FAR 44.3 Contractors� Purchasing System Review
    DFAR 244-305-70 Purchasing system

    Essential Elements in Government Accounting.

    Job Cost Tracking
    HR Payroll
    Billings Accounts Receivable
    Valuable Elements
    Dashboard / Key Performance Indicators
    Budget / Resource Management
    Time Management
    Written Policies Procedures

    DCAA Requirements

    Segregate direct from indirect costs

    Costs directly associated with performing the contract If you didn�t have the contract, would you still incur the cost?

    Labor
    Subcontractors/consultants
    Materials
    Travel, Doesn�t matter if its billable or not

    Allows for the recovery of the cost of operations not associated with a specific job Based on simple math Conceptually perplexing No two companies are the same.

    Types of Indirect Costs
    Fringe
    Overhead � Company Site
    Overhead � Client Site
    G A
    Subcontractor/Material Handling

    Segregate accumulate costs by contract
    Logical consistent allocation of indirect expenses
    Accumulation of costs under general ledger control
    Timekeeping system that identifies labor hours and labor cost
    Labor distribution system that charges direct indirect labor to what was worked on
    Monthly determination of costs charged to contract through routine postings
    Identification exclusion of unallowable expenses
    Identification of costs by contract line item or task
    Segregation of pre – production costs from production costs (or pre-contract costs)

    Types of Expenses

    Direct
    Indirect
    Fringe
    Overhead
    G A

    What happens if you don�t have an Acceptable Accounting System?

    Award(s) can / will be delayed
    You will be subjected to additional audits
    Audit frequency will be increased (higher risk category)
    Additional reporting burdens may be required
    Payments can be delayed
    Award can be canceled / terminated
    Contract can be terminated during performance


    Cafeteria Management, cafeteria management system.#Cafeteria #management #system


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    SmartCHOICE

    1. Home
    2. Product
    3. Cafeteria Management

    Cafeteria management system

    Smart Choice is a cashless centralized Cafeteria Management System.

    Ideal for malls, recreational hubs, food courts and organizations running an in-house cafeteria, it is a cashless setup for managing cafeterias. It is beneficial for administrators, HR managers, Employees, Food Vendors, Food Court Managers, Customers and all other stakeholders engaged in management functioning of cafeterias.

    Big organizations with large numbers of employees are rendered incompetent in handling a cafeteria manually. There is always a requirement for a centralized Cafeteria management system to promote efficient operations. Smart Choice is a web-based management system for multiple food vendors, menu contents, billing features etc. It is a kiosk based system and helps in managing pricing, service taxes and billing structure. It has been specially designed to integrate with touch screen kiosks and smart cards; and has centralized recharge and refund stations.

    Features

    Cafeteria management system

    Cashless experience

    Smart Choice offers centralized stations to recharge cards at food courts and offices. Customers & employees can top-up their food cards using cash or credit/debit cards. It allows setting up of centralized stations to facilitate easy refunds.

    Cafeteria management system

    Self service kiosks

    Cafeteria management system

    Vendor management

    This feature of Smart Choice caters to food vendor enrollment and delisting, which entails privilege definition & setting cafeteria policies, with ease. It facilitates vendor performance tracking and reporting to managers.

    Cafeteria management system

    Single Click reporting interface

    Cafeteria management system

    Web-based Employee expense reports for corporate buyers

    Cafeteria management system

    Design your bill

    Cafeteria management system

    Universal usage with flexibility

    It can be accessed globally from multiple locations and manage an organization’s cafeteria records unilaterally.

    Cafeteria management system


    Contact management software – Service Desktop Pro #business #contact #manager,contact #management,contact #and


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    • CONTACTS
      Manage Your Business Personal Contacts
    • TIME SCHEDULING
      Schedule Your Appointments Alerts
    • LEADS
      Track Project Leads Project Sources
    • BILLING
      Manage Invoices Payment Receipts
    • DOCUMENTS
      Organize Your Digital Documents
    • EXPENSES
      Track Business Personal Expenses
    • PROJECTS
      Manage Projects, Tasks Products
    • SERVICE
      Manage Customer Support Issues
    • PASSWORDS
      Organize Passwords Subscriptions

    Contact Management Software

    Need of contact management software:

    Contacts are the lifeblood of any successful business, more so for the service providing and small business. Efficient contact management not only results in increased business, but also leads to enhanced reputation. Our valued customers keep telling us that our contact management software is very simple and easy to use.

    contact management software functions:

    Service Desktop Pro s contact management software module functions as a single repository of your critical contact and customer information, categorized by types and roles. What more, communication with your contacts is just a click away.

    You can send emails, make telephone calls, send faxes and open contact web pages if you have the required options enabled on your operating system. Intelligent shortcuts ensure that you can associate projects and raise invoices against clients without referring to several other screens.

    Powerful and interactive search features enable you to search contacts easily and quickly. Click the images below to enlarge .

    Contact Management Software Module Features:

    Adding Contacts. Categorize contacts as individuals, company contacts or others and store personal, business and contact information. Segregate contacts as clients and employees. The automatic image resizing function enables you to add pictures to contacts without the hassle of manually resizing pictures.

    Searching Contacts. Pro-actively search companies and contacts based on multiple search criteria like first name, last name, date of birth, company etc.

    Adding Companies. Add Company / Organization details with whom you do business. You can assign contacts to companies.

    Assign Tasks. Assign tasks and bugs to team members and generate invoices and view projects associated with clients. Quick search contacts by dropdown list or contact name.


    EBIS – Electricians Business Invoicing System #business #card #print

    #business invoices

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    Click to enlarge

    About

    Electricians don’t want to be inundated with paperwork. They would much rather get on with what they do best, installation and maintenance work. If you want an easier way to keep on top of your invoices and estimates then look no further than EBIS.

    EBIS’s invoicing and estimating software keeps all your information in one secure place. What’s more you can access the information from anywhere with an internet connection. If you’re at a customers house, you can send them a professional looking, company branded estimate or invoice via email in a matter of seconds.

    EBIS Invoicing Web Application

    How to create an invoice on a iPad

    How to add EBIS to your iPAD home screen

    EBIS allows you to accept credit card payments online to help you get paid quicker and EBIS’s invoice biography tracks all happenings with an invoice, from estimation to payment, and makes disputes a thing of the past.

    EBIS comes with an exclusive NICEIC news feed and resource widgets which contain the latest NICEIC news, updates to regulations plus a whole lot more.





    Flex 24 Promotion (Low Credit) by DISH Network #flex #dish #network #system


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    DISH Network’s Flex 24 (low credit) promotion

    The green section represents customers that qualify for our best deals. The yellow section represents customers that qualify for the Flex 24 promotion. A very small number (red section) of people will not qualify for either promotion. These customers typically have no credit history. or an extremely low credit score.

    Flex 24 is DISH Network’s low-credit plan. If you do not qualify for the primary promotion (called DHA) then consider Flex 24. The free premiums promotion applies for the first three months and you will still receive the two year price guarantee when you select one of our most popular packages. There is a one time fee of $50 to activate a Flex 24 account, plus equipment fees starting at $50.

    Below is a detailed guide to the Flex 24 Promotion

    We always recommend placing an application for the primary promotion first, even if you think you will not pass. If you do not pass, then see if you qualify for Flex 24 (you probably will). The application process is simple and only take a matter of minutes.

    Activation Fee: A Brief History
    The activation fee for the Flex24 promotion has recently changed from $99 to $50. It had been as low as $79 but is now currently at the lowest rate in the company’s history. This is a great opportunity to save even more money on DISH, especially if you have less than stellar credit.

    The $50 Activation Fee
    Flex 24 customers pay a one-time activation fee of $50 prior to installation, plus equipment fees starting at $50. These fees will be due when you place your order, and we offer a variety of payment options for your convenience. You may pay with credit card, debit card, prepaid card, or electronic funds transfer. Our operators are familiar with all of these payment methods and are standing by to assist you.

    Order the Flex 24 promotion now and get HBO, Cinemax,
    Showtime, and Starz for the first three months.

    1-800-970-9509 Offer ends soon

    Standard Definition (SD) DVR receiver upgrade

    The SD-DVR, usually model 625. is a multi-room digital video recorder (DVR) and is offered at the $50 equipment price point with the Flex 24 promotion. This receiver operates two rooms at the same time. each with their own remote control. Both can be watching different channels at the same time. Enjoy all the benefits of being able to record and watch recorded programming in two rooms. There is a $7 monthly fee for DVR service, but there is no additional charge to upgrade your primary receiver to the SD-DVR from the standard Wally receiver.

    Flex 24 offers free equipment installation
    Your order will be installed by a local professional for free. and usually within a day or two after payment is received. Sometimes next-day installation is available. Standard installation covers up to six rooms for free, although there would be additional equipment fees for additional receivers.

    receive the same guaranteed monthly rate for two years when they select one of our popular channel packages.

    Lock in the same low price for 24 months with DISH’s 2-year price guarantee
    Just like the primary promotion, Flex 24 customers will receive the same guaranteed monthly rate for two years when they select one of our popular channel packages. The DISH America packages. the America’s Top packages. and the DishLATINO packages all qualify for a monthly discount under Flex 24.

    HBO, Cinemax, Showtime, and Starz come free for the first 3 months
    Just like the primary promotion our Flex 24 customers are offered 3 free months of HBO, Cinemax, Showtime, and Starz. You can cancel these premium channel packages at any time without penalty. You will never be without a great show or movie to watch when you have these premium channels.

    Upgrade your Flex 24 order with HD receivers, HD-DVRs, or additional rooms

    As described on this page, the Flex 24 is offered with Standard definition equipment for two rooms at the $50 price point. You have the option to upgrade your Flex 24 account to include HD receivers, HD-DVRs, or additional receivers for more rooms of service.

    Primary Receiver Upgrades
    The first receiver on your account is considered your primary receiver, and is included for free if it is a standard definition receiver, or DVR receiver (Models 311 / 322. 512 / 625. respectively).

    Second and Third Receiver Upgrades

    A note about HD requirements in relation to the Flex 24

    In some areas DISH Network will only allow accounts to be created with High Definition (HD) equipment. This is usually desirable for new customers, however a Flex 24 customer may not want to pay the additional fees associated with upgrading to an HD receiver. While DISH requiring HD equipment on a new account for a Flex 24 customer is rare, it is possible. This possibility cannot be known until one of our representatives have qualified you for service.


    What is RMON (Remote Network Monitoring)? Definition from #networking #monitoring #system


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    RMON (Remote Network Monitoring)

    RMON (Remote Network Monitoring) provides standard information that a network administrator can use to monitor, analyze, and troubleshoot a group of distributed local area networks (LANs ) and interconnecting T-1 /E-1 and T-2/E-3 lines from a central site. RMON specifically defines the information that any network monitoring system will be able to provide. It’s specified as part of the Management Information Base (MIB ) in Request for Comments 1757 as an extension of the Simple Network Management Protocol (SNMP ). The latest level is RMON Version 2 (sometimes referred to as RMON 2 or RMON2 ).

    Download this free guide

    Download: Is your organization’s mobile data secure?

    Today’s IT admins face the challenging task of managing the countless amount of mobile devices that connect to enterprise networks every day. Find out how to eliminate the most common mobile data security pain points and pitfalls in this complimentary best practices guide.

    By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.

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    RMON can be supported by hardware monitoring devices (known as probes ) or through software or some combination. For example, Cisco’s line of LAN switch es includes software in each switch that can trap information as traffic flows through and record it in its MIB. A software agent can gather the information for presentation to the network administrator with a graphical user interface. A number of vendors provide products with various kinds of RMON support.

    RMON collects nine kinds of information, including packets sent, bytes sent, packets dropped, statistics by host, by conversations between two sets of addresses, and certain kinds of events that have occurred. A network administrator can find out how much bandwidth or traffic each user is imposing on the network and what Web sites are being accessed. Alarms can be set in order to be aware of impending problems.

    This was last updated in November 2010

    Continue Reading About RMON (Remote Network Monitoring)

    Related Terms

    Bluetooth Bluetooth technology allows computers, mobile devices and accessories to easily interconnect with each other. A Bluetooth. See complete definition line of sight (LOS) The level of obstruction in a line of sight determines not only the visibility from one point to another but also the quality of. See complete definition text messaging (texting or wireless messaging) Text messaging is the act of sending short, alphanumeric communications between cellphones, pagers or other hand-held devices, as. See complete definition

    Dig Deeper on Mobile networking


    Online Claim System Fastest Way to File #online #recruiting #system, #worksource #oregon


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    Online Claim System Fastest Way to File

    What’s the fastest way to file your Oregon Unemployment Claim? Filing online is undoubtedly the fastest method for most people, especially if all your work was performed in Oregon.

    Oregon’s Online Claim System is easy, fast, and secure. The system leads you through each question, step by step, and it even advises you if you have made a mistake. Most of the questions have YES or NO answers, plus easily understood HELP information is available with the click of your mouse.

    The system files new claims and a lot more; it processes weekly claims, restarts claims after a reporting break, provides a view of your claim status, and allows you to sign up for electronic deposit.

    Filing a new claim online takes about 30 minutes. Submitting an Internet weekly claim takes significantly less time than using the telephone and it virtually eliminates late and incomplete reports (and delays in payments caused by them).

    Plus, your sensitive information is encrypted, and normal firewall protection prevents your information from being stolen.

    An online claim means no more waiting for an open telephone line due to busy signals during the busy part of the week. You can access our Internet Weekly Claims anytime – 24 hours a day, seven days a week. Here is a link to the system at www.workinginoregon.org/ocs .

    It is helpful to have the following information ready when filing a new claim:

    • Your Social Security Number.
    • Your work history for the last 18 months, including dates of employment, your employers’ business names, addresses and phone numbers.
    • If you worked for a Federal (non-military) employer, you may find this information on an SF-8 or SF-50.
    • Your salary and total income from each employer.
    • If you are not a citizen of the United States, you will need your Alien Registration Number and documentation.
    • Phone number where you can be reached during normal business hours (8:00 AM – 5:00 PM Pacific Time).

    For people who do not have Internet access, several resources are still available. WorkSource Centers throughout Oregon offer dedicated computers for filing online and many public libraries have free public access to the Internet.

    Some types of claims are too complex for the Online Claim System to handle. Here is a list of situations where you will need to call one of our Unemployment Insurance Centers in order to file:

    1. You performed 90 days or more of active duty service for a branch of the military in the last 18 months, other than training with a National Guard or reserve unit.
    2. You filed an unemployment claim against another state within the last twelve months.
    3. You have not worked in Oregon in the past 18 months.
    4. You worked as a merchant seaman in the last 18 months.
    5. You are currently outside of the United States.

    Oregon historically experiences its highest level of unemployment during the winter months. When this occurs, call volume to the Employment Department’s Unemployment Insurance Center can double, resulting in longer-than-normal wait times.

    For individuals without access to the Internet or with complex claims, calling the Unemployment Insurance Center during non-peak hours can help. The Unemployment Insurance Center receives its highest call volume on Mondays and Tuesdays. It is recommended individuals call in on Wednesdays, Thursdays, or Fridays. The phone number for the Unemployment Insurance Centers are: (877) FILE-4-UI (1-877-345-3484).

    The Oregon Employment Department works to support Oregonians during times of unemployment. Job seekers can find a full range of employment services at the department’s WorkSource Centers throughout the state. For more information, visit the department’s Web site at www.WorkingInOregon.org. Also located on the Web site is in-depth information about unemployment insurance, including a frequently asked questions section.


    Ooma Office review: This VoIP-based phone system makes small businesses seem big


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    Ooma Office review: This VoIP-based phone system makes small businesses seem big

    Every business must interact with its customers via the telephone at some point. And it won’t matter how great your employees are, or how superb your product might be, if your customers have a bad experience trying to reach the right people on the phone.

    A full-featured phone system capable of handling multiple phone lines, conference calls, voicemail, and other features can lend a small office a larger and more professional air. But getting all these features can entail a significant capital expense involving custom equipment and professional installation. And a platform that supports remote workers can render the system even more complex and expensive.

    Ooma has a better idea. The company has developed a business-oriented version of its very successful home-based VoIP (Voice over Internet Protocol) system. Ooma Office is a full-featured virtual PBX (Private Branch Exchange) that can support multiple phone lines, five extensions, and 15 virtual extensions at a very low cost (for both the equipment and the service).

    [ Further reading: The best Android phones for every budget. ] image: mike homnick The Ooma Office starter kit includes three physical extensions and up to 15 virtual extensions. You can add two additional extensions (the Linx modules shown above, plus the telephone handsets you provide separately) for a one-time cost of $50 each.

    This being a VoIP system, you probably want to know about voice quality before you read any further. You needn’t worry: It’s excellent. I can’t say the same of the synthesized voice of the virtual receptionist, but there is an alternative. More on that later.

    How much does it cost?

    The Ooma Office starter pack includes a central Ooma base station, two Linx modules, one phone number (you can port your business’s existing phone number for free), an online fax, and three physical extensions (one for the base station and one for each Linx module). The Linx modules communicate with the base station using the DECT 6.0 wireless protocol, so you don’t need to worry about them sucking up your Wi-Fi network’s bandwidth, or having just the right infrastructure for power-line networking.

    The hardware costs $250, plus a subscription fee of $10 per month per user and $10 per month per phone number. The system will support two additional Linx modules at a one-time cost of $50 each. Buying additional phone numbers lets you map them to extensions, so that callers can reach your employees directly without going through the virtual receptionist.

    You will, however, need to provide your own conventional handsets for the system (as fancy or as plain as you like, wired or wireless. Just plug one into the base station and one into each Linx.) You’ll also need broadband Internet service (since that’s how VoIP works). Calls within the U.S. and Canada are free. International calls are billed against a prepaid account (prepayments are made in increments of $25).

    Features and functions

    Now that you have a grasp of how much Ooma Office costs, let’s take a look at the features it offers, and how well they work. Incoming calls can be routed to a virtual receptionist, or if you purchase additional phone numbers, you can route them directly to the extensions you assign. The virtual receptionist can greet callers with custom messages created with a text-to-speech converter, or with audio files that you record and upload.

    The receptionist’s synthesized female voice is good, but not great. Most businesses will likely prefer to record their own greetings—both for that personal touch and to make sure people can understand everything the virtual receptionist needs to say. But you’ll need to provide your own mic and recording software to do this. You can also upload on-hold music in the form of an MP3 or WAV file, but you’re limited to a stingy file size of just 5MB.

    Callers are greeted by a virtual receptionist that will help direct their call to the right employee or department.

    The virtual receptionist has separate menus for business hours and after hours, and you can assign commands to each of the 10 buttons on a phone (0 through 9). For example: “Press zero to talk to an operator,” “For Sales, press 1,” “Press 4 to reach [employee name],” “Press 5 to dial by employee name,” “Press 8 to leave a general voicemail,” and so on. If you prefer, you can configure the system so that incoming calls bypass the virtual receptionist, and are instead routed to a specific extension.

    The system is very flexible at setting business and off hours. You can define a different schedule for every day of the week. You can also define a holiday schedule, and you can even define multiple time intervals for each day. But you can record only one greeting for business hours and one for after hours. An office that’s closed for lunch from 12:00 to 1:00 each day, for example, can’t record a message to inform callers that it’s only temporarily closed.

    Each phone connected to Ooma Office has its own three-digit extension. Incoming calls can be directed to these extensions via the virtual receptionist, users with physical extensions can use these numbers to call each other (outside workers with virtual extensions cannot), and all workers can transfer calls to each other—including to workers working at remote locations and using virtual extensions.

    Users with physical extensions (that’s everyone under the same roof) can call each other using their internal phone numbers. Calls can be transferred to both physical and virtual extensions (those are employees at other locations).

    Each extension also has its own private, PIN-protected voicemail, and voicemail messages can be converted to text and emailed to the person assigned to that extension. If you have employees who travel frequently or who work outside the office, calls to their extensions can be automatically forwarded to another number, such as a cell phone. These virtual extensions can still be assigned voicemail accounts.

    If you establish ring groups, multiple extensions will ring at the same time. If you have several sales people in the office, for example, you can program the virtual receptionist to announce “Dial 1 for sales,” and the call will be simultaneously routed to several extensions, including virtual extensions. Whichever extension responds first, takes the call. The system is very easy to program using a Web-based interface.

    Ooma Office supports three-way conference calls, placing calls on hold, and call waiting. The last major feature I’ll cover here is the conference bridge. This enables a business to host its own conference calls for up to five participants. This feature is protected by a PIN to prevent unauthorized users from dialing in (the same PIN is used for all participants), but it does consume one of the available extensions.

    This product is too limited for operations with more than a handful of employees, but operations with one to five employees—especially virtual businesses with employees who work remotely or who travel frequently—will find lots of value in Ooma Office. It can make a small business seem big, and it save small businesses lots of money on phone bills.

    To comment on this article and other PCWorld content, visit our Facebook page or our Twitter feed.


    Arizona Solar Panels, Solar Energy & Solar Power Company in Phoenix AZ


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    Helpful tools

    GreenFuel Technologies Timelapse

    Solar News

    How Remote is Too Remote in Remote Operations and Maintenance?

    As pressure to decrease photovoltaic solar power plant operating expenses, solar asset owners are looking for the best ways to find savings while avoiding risks to equipment performance and longevity.

    Google’s Parent Company Spins Out Geothermal Start-up; Raises $2M

    After years in stealth mode, Google’s parent company Alphabet X has spun out Dandelion, a company that provides geothermal heating and cooling technology to homeowners at affordable costs. The company said it raised $2M in seed funding — led by Collaborative Fund and including ZhenFund and Borealis Ventures — to start sales and operations.

    Geothermal heating and cooling technology uses the constant 40° to 50°F temperature of the earth to heat and cool homes and buildings. Systems use pipes that are buried in the earth below the frost line coupled with heat exchange systems (heat pumps) to circulate warm or cool fluid throughout a building, heating or cooling it, depending on the ambient temperature. The biggest obstacle to their installation to date has been the up-front cost, which can run as high as $50,000 or even more.

    Solar Energy · Energy Management · EV Charging · Green Living

    Own Your Power with Installation of a Solar Energy System

    As an integrated renewable energy solutions provider, GreenFuel Technologies has a full suite of services designed to affordably make solar power a reality for you. From project financing and leasing options, to customized engineering and design, to support with tax/utility rebates and permitting, we are a one-stop resource for everything related to solar. Our industry-leading team of certified contractors and installers have the know-how and experience to successfully complete any sized project for your business or home. Solar panels and solar hot water systems will create sustainable energy for you, while reducing your energy bills and expenses.

    Get a Free, Personalized System Quote and Site Visit

    Pull the Plug on Wasted Energy

    Understanding your energy patterns is an important first step to financial savings. Combining best practices and technology in conservation and efficiency along with the top-experienced team in the industry, our comprehensive energy assessments leave no place for energy waste to hide. From energy-efficient lighting conversions, to sealing and weatherization, to heating and cooling system optimization, we offer a range of products and services designed to create a complete system of efficiency for your building, Whatever your building size or goals may be, we create customized energy solutions to lower your energy bills, improving your lifestyle and financial bottom line.

    Receive a Free, Comprehensive Energy Assessment

    Is Your Home or Office Electric Vehicle Ready?

    Clean energy for transportation is finally a reality, and finding an electric charging station is easy with intelligent network services. Remotely track your vehicle charge levels, find an Electric Vehicle station, and even graph your charging trends, all from a smartphone or computer. Create sustainable synergy and improve savings and efficiency even further when you energize your electric charging station with renewable solar power. Whether you already own an EV, or plan to own one in the future, we can help you prepare for the switch to electric. GreenFuel offers personal, business, and fleet charging stations for every lifestyle.

    Sign Up to Win a Free Electric Vehicle Charging Station

    Creating a Better Planet for Future Generations

    Does your lifestyle accurately reflect your beliefs? We proudly sponsor educational events to bring sustainable energy programs to the public awareness through fun and exciting venues. Reaching out where people work, live, and play is key to getting the message of energy independence across. Whatever your walk of life, learn how you can do your part to make a difference, and share it with your community. For businesses, sustainable practices sends an important message of commitment to your customers and clients which will directly benefit the financial bottom line. For residential homes, sustainability signals that you are leading change in your neighborhood and community.

    Follow the Steps to Energy Independence


    Managed dns services – load balance, failover, geoip, geodns, gslb, geolocation #managed


    #

    Sites built on cloud services such as Amazon Web Services and Microsoft Azure can now automatically and transparently redirect user traffic from their bare domain name to the www version of their sites. Simply add a http redirection record in the edgedirector control panel and all further record maintenance is automatic. The edgedirector http redirection service is geodns enabled and hosted on multiple distributed redundant edgedirector servers

    Affiliate marketers and traffic aggregators can use chained redirects crossing domains as a means of referral masking to protect the source of their user traffic.

    dns services for geo-targetted global load balancing
    dns services for automatic distributed failover

    server health is constantly monitored in parallel from multiple data centers, when a server fails or the server requests a pause, the dns records are dynamically altered to point to other balanced servers or hot spare standby servers

    dns records are dynamically selected to respond to queries with the server address configured for the geographic location as determined by the address of the incoming query

    global load balancing, failover and hot spare features can be combined to achieve the best result possible for high availability and lowest network latency

    global load balancing can be configured on CNAME records for third party cloud and cdn traffic management

    a customer webcast

    read and watch the windward.net blog and webcast to find out how one happy customer dramatically improved their site uptime and availability.

    $15 per million queries
    no minimum
    no contract

    wildcard records
    instant record updates
    server controlled traffic management
    email and sms alerts
    daily usage reports
    administrative zone change alerts
    browser based control panel
    courtesy standby server
    dynamic load management api
    http management api
    bulk text file input
    free setup support
    free technical support
    http redirection service

    content delivery networks
    global load balancing
    automatic server failover
    geoip/geolocation
    global disaster recovery
    performance optimisation
    distributed high availability
    content regionalisation
    cloud services management

    DNS is a core internet protocol that enables your web presence by translating human readable domain names to network routable addresses. DNS availability is critical to delivering your audience to your site on demand around the clock.

    Our managed authoritative dns hosting services deliver the DNS uptime and availability that are crucial to your success.

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    Catheters and Complete Catheter ter Accessories #catheters, #cathaters, #cath, #cath #play, #cathatar,


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    Catheters.

    For all of you you have been begging for them (literally!). here you go! We have decided to once again carry a few offerings for Catheters, due to the overwhelming requests!

    Thanks so much to all of your loyalty and support. as always, be safe, sane and consensual. but most of all: HAVE FUN!

    Keep checking back in as we add more.

    Get educated! Read all about about Catheters and Catheter Play in our Medical Fetish Library.

    Of all the insertables used in role play, the catheters offer a special sort of control game for the BDSM scene. There is no control over the urinary function: if the catheter is left open, the bladder will drain completely into a leg bag (as shown left) or a larger table/bedside drainage bag and continue to drain as more urine is produced by the body.

    If the catheter is closed off by a clamping device, they cannot urinate. even if they wanted to! And you can be sure. Insertion and removal are definitely highlights of this procedure!

    As with all insertables, play safe and remember catheters must be played with only if they are sterilized, so we suggest getting a few, to be sure you’re getting a sealed packaged catheter.

    Catheters: Brief History

    The earliest precursor to the present day Foley catheter is documented in 3000 B.C. It is believed that Egyptians used metal pipes to perform bladder catheterizations. As early as 400 B.C. hollow reeds and pipes were used in cadavers to study the form and function of cardiac valves.

    In 1844, Claude Bernard inserted a mercury thermometer into the carotid artery of a horse and advanced it through the aortic valve into the left ventricle to measure blood temperature. It is because of his work that the use of catheters became the method of standard for physiologists in the study of cardiovascular blood flow.

    Adolph Fick took another major step in the development of cardiac catheterization in 1870. His famous note on the calculation of blood flow is the basis for today’s cardiac procedures.

    Among the earliest published descriptions of human catheterization were done by Fritz Bleichroeder, E. Unger, and W. Loeb in 1912. They were among the first to insert catheters into the blood vessels without x-ray visualization. Interest in catheterization was also stimulated with the advent of chemotherapy.

    Early chemotherapy required the injection of drugs directly into the central circulation. Bleichroeder inserted catheters into dog arteries and assessed the effects after leaving them in place for several hours. He reported no complications or clots.

    The Foley Catheter came into existence in the 1930s. Frederick E. B. Foley began to experiment with different catheters of the time. He realized that urinary catheters would easily slip out of the bladder because there was no way to hold them in place.

    Foley experimented with different methods of securing the catheter until he came up with the idea of attaching a balloon-like device to the end of the catheter. The device would then be able to be placed and then inflated from the outside. By 1934, Foley catheters were on the market. Other than in material, the Foley catheter remains relatively unchanged in design today!

    Male External Catheters or “Texas Catheters”

    Male external catheters have traditionally been used for the management of urinary incontinence due to surgery, injury and disease. These “condom type” devices are placed over the penis and attached to a collection device, usually a leg bag which is worn under the clothes for mobility or a bedside drainage bag for prolonged bed stays.

    The nonsensitizing adhesive provides a reliable bond to the skin for extra confidence and maximum wear time. A kink-proof funnel helps ensure uninterrupted urine flow.

    They are clear which allows easy inspection of skin and attachment area and made of either latex or silicone.

    Our wide band Texas catheter has the adhesive built into almost the entire sheath wall. It has 70% more adhesive area than is found in other self-adhering styles, which helps prevent urine migration up the penis shaft, which results in premature removal, and it helps prevent urine build-up around the head of the penis, which results in catheter blow-off!

    We offer three diameter sizes to provide proper fit and greater reliability!


    Zappos – 10-Hour Long Customer Service Call Sets Record #automated #system,call #centers,zappos


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    Zappos’ 10-Hour Long Customer Service Call Sets Record

    It appears Zappos has a unique definition of good customer service.

    The online shoe and apparel retailer broke its personal record for longest customer service phone call on December 8 with a conversation that lasted 10 hours and 29 minutes, spokesperson Diane Coffey stated in an email to The Huffington Post. Shockingly, Zappos doesn’t view the incident as bad news.

    A member of Zappos’ Customer Loyalty Team was apparently just following protocol when he or she took the record-setting phone call. For Zappos, the lengthy conversation is proof of the company’s dedication to its customers.

    Believe it or not, the representative wasn’t even helping the caller with a customer service problem, per se. Instead, the Zappos’ employee was mostly speaking with the caller about what it’s like to live in the Las Vegas area. Although the discussion may have veered off the topic of clothes and shoes, Coffey stated that the conversation did eventually lead to a sale of a pair of Ugg boots.

    The team member was able to take breaks periodically throughout the call, according to Coffey.

    A 2007 study showed that American call centers for companies like Zappos’ collectively receive 43 billion calls a year. according to CBS News.

    In 2011, FastCustomer found that Continental Airlines is guilty of putting customers on hold for the longest amount of time with an average wait time of 13 minutes. In fact, five of the 10 companies with the longest wait times were airlines.

    Fortunately, it’s likely that Zappos customers face shorter hold times than customers who call companies that use automated answering systems. Stella Service found that the automated answering services put customers on hold for one minute longer than real people do .

    So why would a company use an automated system? According to Emily Yellin, author of “Your Call Is (Not That) Important to Us,” customer service representatives cost about $7.50 per call whereas an automated system only costs 35 cents.

    UPDATE. After this story was published, Jeffrey Lewis, Zappos Customer Loyalty Team supervisor, reached out with the following statement: “Zappos’s first core value is deliver wow through service, and we feel that allowing our team members the ability to stay on the phone with a customer for as long as they need is a crucial means of fulfilling this value.”

    ALSO ON HUFFPOST:

    From Our Partners


    Acbs loan system #acbs #loan #system


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    Groups

    The 4G/TV Co-existence Oversight Board oversees the help being offered to consumers affected by television interference caused by the rollout of 4G (superfast mobile internet) in the 800 MHz spectrum band.

    The group, representing the main users of water in and from rivers, lakes and aquifers, advises the UK and Welsh governments on proposals for the reform of the water abstraction management system in England and Wales.

    An overview of the Academy for Social Justice Commissioning’s learning groups and the Provider Development learning group’s reports.

    The Action Group on Cross Border Remittances brings together participants from industry, government, regulators, and international partners improve dialogue and trust between stakeholders in the UK remittance market.

    ACUMEN was an EU LIFE+ funded project which demonstrated new approaches for using, and mitigating the climate change impacts, of the methane in landfill gas generated at older closed landfills.

    The Administrative Burdens Advisory Board’s goal is to make a noticeable difference for small business by supporting HM Revenue and Customs to help make tax easier, quicker and simpler.

    The group advises the Ministry of Justice (MOJ) on their oversight of the administrative justice and tribunals system.

    The board works to improve health and wellbeing outcomes for people with autism and their families by overseeing the implementation of ‘Think Autism’, the 2014 update to the Adult Autism Strategy.

    The Advisory Board for Female Offenders was established to deliver the Government’s Strategic Objectives for Female Offenders.

    The advisory board advises on the safety and quality of homeopathic medicines when there’s an application for registration, marketing authorisation or licence of right.

    The Advisory Committee on Antimicrobial Prescribing, Resistance and Healthcare Associated Infection (APRHAI) provides practical and scientific advice to the government on minimising the risk of healthcare associated infections.

    The Advisory Committee on Borderline Substances (ACBS) is responsible for advising on the prescribing of foodstuffs and toiletries.

    The Advisory Committee on Dangerous Pathogens’ (ACDP) role is to provide scientific advice on the risks to exposure to pathogens and risk assessment advice on transmissible spongiform encephalopathies (TSEs)

    The Advisory Committee on the Safety of Blood, Tissues and Organs (SaBTO) advises UK ministers and health departments on the most appropriate ways to ensure the safety of blood, cells, tissues and organs for transfusion/transplantation.

    This Group was established during the passage through the Lords of the Energy Bill 2015 to advise on future UK strategy for CCS

    The Advisory Group on Hepatitis (AGH) advises the Chief Medical Officers in England, Scotland, Wales and Northern Ireland on appropriate policies for the prevention and control of viral hepatitis.

    The Advisory Group on Ionising Radiation (AGIR) advises Public Health England on radiation hazards.

    AGNIR reviews work on the biological effects of non-ionising radiation relevant to human health and advises on research priorities.

    The Department for Education and Ministry of Justice jointly chaired advisory group will advise on the special educational needs and disabilities review of disagreement resolution.

    An HMRC-sponsored forum, the Agent Engagement Group (AEG) is a strategic stakeholder group comprising members of the Agent Professional Bodies and HM Revenue Customs (HMRC).

    The Agri-food Technology Leadership Council provide insight and leadership to improve the food and agriculture sectors.

    Aintree University Hospital NHS Foundation Trust: trust details and documents

    The AQEG provides independent scientific advice on air quality to Defra, in particular the air pollutants contained in the Air Quality Strategy (AQS) for England, Scotland, Wales and Northern Ireland and those covered by the EU Directives on Ambient Air Quality.

    Airedale NHS Foundation Trust: trust details and documents.

    A formal channel of communication between the Department for Transport and airspace and airport noise stakeholders.

    Alder Hey Children’s NHS Foundation Trust: trust details and documents

    The Animal Health and Welfare Board for England (AHWBE) is responsible for strategic animal health and welfare policy, and oversight of implementation in relation to England, taking account of public health considerations.

    The Animal Health Surveillance Governance Board (AHSGB) advises Defra and the Welsh Government on animal health scanning surveillance in England and Wales.

    The cross-government Anti-Muslim Hatred Working Group is made up of representatives from the Muslim community, independent experts, academics, and government departments.

    The Apprenticeship Ambassador Network (AAN) is a group of employers, chaired by David Meller, whose main aim is to spearhead the drive to engage new employers to commit to apprenticeship delivery in England.

    The Apprenticeship Delivery Board (ADB) will advise on expanding apprenticeships nationally, and will aim to increase the number of apprenticeship places that employers offer in both the public and private sector.

    The Apprenticeship Diversity Champions Network will champion apprenticeships and diversity amongst employers and encourage more people from underrepresented groups, including those with disabilities, women and members of the black, Asian and minority ethnic (BAME) communities, to consider apprenticeships.

    ADMLC provides independent advice on atmospheric dispersion.


    Cold Weather Operating Problems with SF6 Circuit Breakers #aps #alarm #system


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    Cold Weather Operating Problems with SF 6 Circuit Breakers

    ANSI/IEEE C37.04-1979 1 and ANSI/IEEE C37.010-1979 2 are the standards relating to the rating structure and application of circuit breakers. There is no specific advice concerning low temperature. The standard service conditions are covered in C37.04 1. which includes altitude less than 1000m, and a temperature range of -30�C to +40�C. Other features are covered as well, from seismic to frequency. There is reference in C37.04.2.3.3 1 to low temperature as an unusual operating condition. And -60�C certainly is unusual.

    SF 6 Circuit Breakers and SF 6 Basics

    SF6 has unique properties which render SF6 a nearly ideal media for arc interruption and dielectric strength. The dielectric strength is greater than any other known media at the same density. The reason lies in the relatively large physical size and mass. The molecular weight is 146. Nitrogen and Oxygen are 28 and 32 respectively. The size and mass help reduce the propagation of free electrons. SF6 also acts as an inelastic damper for collision mechanism. SF6 is in the same class as freons which all have excellent dielectric properties. SF6 has unusual thermal properties which contribute to its arc interruption. SF6 has intrinsically higher thermal conductivity at low temperatures. Figure 1, which is a plot of the thermal conductivity in Watts/cm2/K� of SF6 and N2 and temperature. The existence of this peak in conductivity results from a change of state of the gas. The disassociation requires a well defined amount of energy, much like the heat of vaporization. This enhances the thermal transfer at arc, helping reduce the arc temperature. Conversely in lower ambient the elements recombine and liberate this energy, transporting copious amounts of energy across the electric arc.


    In other diatomic gases like O2 and N2, SF6 becomes conductive when ionized. SF6 remains basically an insulator during the disassociation of the arc, further aiding the dielectric and interruptive properties. The disassociation of SF6 produces Fluorine, the most electronegative element, at 3.95, in the periodic chart (Figure 2). This enhances the capture of free ions, and capturing free ions reduces conductivity. As the temperature of the arc is reduced, Fluorine ions, with less than 1 percent the mean free velocity of electrons, capture free electrons and reduce the current density significantly. These two properties, high electro-negativity which results in high electron capture, and high thermal conductivity at relatively low temperatures, give SF6 its �made for electrical apparatus� properties.


    Although the gas is nearly ideal, it does have one major disadvantage. The main disadvantage, from our perspective, is the relatively high liquefaction point of SF6. Figure 3 The liquefaction occurs between -10�F and -30�F, depending on the density (70psig to 95psig ranges found in circuit breakers manufactured today 3 ) of the SF6. Here we have somewhat conflicting requirements; the need to extinguish the arc and provide dielectric strength, and the physics of SF6. The higher densities and pressures increase the liquefaction temperature, a very unsatisfactory side effect. In locations where the wintertime temperatures fall below -10�F, for even an overnight excursion, the manufacturer or user must provide supplement means to maintain the SF6 above -10�F. Figure 4 Sometimes the choice is made to maintain the gas warmer to allow a prudent reserve heat mass as a safety margin.

    Cold Weather Testing

    Reflecting on our operational experience, it would appear that cold weather testing to date does not adequately reflect environmental conditions. In many cases, Minnesota Power and other northern climate electric utilities have provided the test laboratories for cold weather.

    Operating History With SF 6 Circuit Breakers

    Minnesota Power has in service 90 SF6 circuit breakers from five separate vendors. Additionally, these five vendors have supplied Minnesota Power with several models and voltage classes. If all are considered different �types,� there are about ten on the Minnesota Power system. Invariably, there has been a wide range of operating experience, however all have performed adequately, albeit varying levels of maintenance.

    Incidents in February 1996

    The normal learning curve for this apparatus and problems associated with all the various styles are manageable, taken during the normal course of maintenance. Operations and Maintenance help to clarify the situation and the problems are remedied on a regular basis. Even with a few alarms on an overnight temperature sag, after operators gain experience with the thermal recovery of the tanks and density monitors, the situation is tractable. However, in the period January 19 through February 2 our service territory experienced temperatures in excess of -50�C and several nights the temperature sagged to near -60�C. On the morning of February 2, MP had 22 SF6 circuit breakers in alarm and three, 134L, 115MW and 762L, were locked out. The three that were locked out were all at the International Falls 115/15kV Substation. International Falls experienced -45�C that morning with a wind chill of -80�C. MP has produced composite charts from U.S. Weather Service data (5) of air temperature, average wind speed and nominal wind drill for three locations in our service territory (see Figure 5).


    This station provides service to International Falls, Boise Cascade and the surrounding area, and is the interconnection with Ontario Hydro at Fort Frances. Any event which causes a transfer trip or breaker failure and cannot be cleared at the site has serious consequences to customers. MP serves International Falls and several smaller communities from this substation, as well as several major customers. An outage at this time of the winter is very undesirable. A disturbance on the line could have meant breaker operations at Little Fork/Running 230kV Substation. MP is relying at Little Fork 230kV Substation, as well, for SF6 breakers to operate.

    To bring the International Falls substation back into service would have posed severe hardships. All systems, because of the extremely low ambient and wind chill, would cool quickly. Maintaining heat in the control house would have been difficult. At temperatures below 45�F, the capacity of lead acid batteries is reduced significantly from the nominal 77�F. IEEE C57.12.00-1993 4 section 4.1.2.2 and 4.1.2.3 outline the standard operating and design conditions for transformers, and top oil temperatures or starting temperatures below -20�C (-4�F) are not considered usual operating conditions. Unless specified and designed to meet the lower starting temperatures, there may be restrictions on operating and loading the transformer. During this period, Duluth experienced 13 days in a row where the minimum temperature was -10�F (-23.3�C) to -39�F (-39.4�C) 5. What is the best means to start a transformer at these temperatures? Many of the vendors recommend heating the core and coils. At the time of this event, MP was not prepared for this scenario. MP does have procedures in place for supplement heating should such an event occur.

    Cold Climate Problems

    The existing heaters on many of the early designs were insufficient for a number of reasons. MP has changed or added heaters on approximately 25 SF 6 circuit breakers.