Unified Comms Hosted Analytics You strive to make your customers’ telecoms more efficient, more cost effective and to provide class leading business intelligence. Sentel’s hosted UC Analytics software, tracks performance and gives accurate reports for every employee and will allow you to enhance the productivity of your customers whether enterprise or SME
Call Management Reporting for Fixed Line These days, productivity and performance are the key influencers on profit. Sentel’s Call Manager Pro software will improve the performance of your customers’ employees and save them money. By tracking performance and running accurate reports on call usage on each employee, you can deliver greatly enhanced productivity for your customers, an investment they can see a definite return on.
“We have found Sentel to be always ahead of the curve in terms of leading edge development. Rather than view their hosted software platform as a ‘call logger’, we prefer to see it in terms of potential Business Intelligence that offers our clients something extra in a competitive world. Also they listen to our requirements. All too often, and somewhat sadly, we are seen as a number with a lot of vendors; but not with Sentel. Their frontline technical support is great and its obvious to see that investment has never wavered in this area. Always helpful and extremely friendly even in times of relative pressure and often we expect a great deal. We see them as an extended arm to our business, ensuring that our clients demanding needs are met time and time again.”
Noel Liverton, Managing Director at Intelesis
Bespoke Software Development Projects Sentel’s expert software team uses the latest technologies and agile methodology to rapidly develop tailored solutions to help you deliver added value to your customers. Our experienced team becomes your team and our project managers consult with you throughout the process for a smooth delivery. We offer full-cycle development services for web, mobile and desktop and have a proven history of developing cost-effective, professional, robust and user-friendly custom applications for clients of all sizes from public and private sectors.
Microsoft Skype for Business Management Sentel is endorsed by Microsoft and can support tens of thousands of users who require standard TDM/Voip style reporting. Our QMS (Quality Management System) enables network managers to monitor and measure QoS (Quality of Service) levels by direct reports or alerting. Reports are designed around packet loss, jitter and mean opinion score. Just like a standard UC analytics suite, reports can be run on demand or scheduled as an email.
Toll Fraud Management Hackers can get into your customers’ systems and run up large charges so they need to be assured that their systems are secure. Sentel’s toll fraud detection software allows you to monitor your customer’s network, alert them to any suspected toll fraud and even enables you to stop it immediately. This increases their trust in you and further cements the relationship.
CTI – Telecoms and CRM Integration For businesses large or small, our software collects information in real time from the telephone system and connecting with your CRM solution provides instant pop-ups for better and informed call control. CTI will help your customers reduce costs, increase sales, improve productivity and enhance service.
“Sysco are happy to partner with Sentel for their Microsoft Dynamics CRM telephony integration which was able to fill a much needed gap in the CRM market. Ger and the team at Sentel have been fantastic to deal with and have worked with my CRM sites to understand their CTI requirements and provide CRM telephony solutions for the different versions (Online and On Premise) of Microsoft Dynamics CRM. Their flexibility and solution makes Sentel a great partner for CRM CTI.”
Richard Dunlop, CRM Specialist at Sysco Software
Telecoms Expense Management Mobile and fixed line telecoms spend is one of the top five overhead expenses for many businesses and keeping track of it all is very difficult. Sentel’s TEM 360 fully managed, modular system gives a highly accessible helicopter view on all aspects of every area of the telecoms investment, putting you in complete control.
Call Management Reporting for Mobile Getting control over mobile telecoms costs for business and personal use for your customers is a vital part of managing overhead. Sentel’s Call Manager Pro software monitors calls and offers GPS tracking of handsets and tablets making auditing, budgeting and recharging of personal use a cost effective reality.
Revenue Assurance Management This very specialist carrier-class software is to protect you, the provider’s revenues and also enhance your relationship with your customers. How? By ensuring that accurate automated checks are carried out on your billing prior to dispatch to the customer. Too often, billing is incorrect and customers end up in dispute with their supplier whether it be for over or indeed under charging.
Voice Recording Sentel is working with Dubber to offer the world’s most scalable call recording service which enables service providers and customers to think about capturing voice data in a way which they may have never previously considered. A true native cloud platform, Dubber is revolutionising the call recording industry.
Its high availability, unique total scale and true Software as a Service (SaaS) capacity enables telecommunications carriers and customers to implement and manage recordings as never before, without the need for hardware or capital expenditure.
Call recording is essential for organisations with a strong focus on customer service, financial discussions, training, support and sales. If you are a FCA regulated company then you are legally bound to record calls.
Our customers have selected our call recording product to:
Monitor staff performance to improve customer care
Monitor call quality and performance
To resolve disputes
Protect staff from abuse
Train staff on call handling techniques
To track legal and financial conversations
Call Recording will allow you to ensure your employees are working to their full potential, ensuring customer satisfaction and also, allowing you to settle “who said what” disputes.
All calls are encrypted, this makes them legally admissible in court for litigation.