Nov 17 2017

Training Courses and Webinars – Business Training Works #small #business #lending

#business training


Business Training Works, ® Inc.

Welcome to Business Training Works, the onsite training provider.

Whether you need customer service, train-the-trainer training, a multi-session program for emerging leaders, or something else related to soft skills, we can help.

For more than a decade we’ve worked with Fortune 500, government, education, religious, and medium and small business clients to achieve their employee development goals.

The core of our work is instructor-led training delivered at our clients’ locations. For many topics, we also offer interactive webinar training available anywhere with a high-speed internet connection.

If you’re seeking a blended learning approach or self-paced instruction, we’ve created a handful of online courses and partnered with a respected publisher to provide a library of online titles.


Our tailored workshops cover traditional topics such as business etiquette, communication skills, cross-cultural communication, customer service, diversity, human resources, management, supervision, leadership, negotiation, presentation skills, time management, sales, training-the-trainer, and writing.

We also offer more narrowly focused courses in areas such as chat etiquette, military writing, GPO Style Manual usage, and customer service for healthcare.

We are not a commodity course provider, and we recognize that no two clients are alike. We will address your learning and development goals on a schedule that works for you.

We can provide you with full-year training programs, individual sessions, conference breakouts, lunch programs, or keynote sessions.

The workshop overviews found on this site suggest course length, learning objectives, and program flow. For most of our clients, these descriptions are a starting point. However, upon request, we can teach the programs exactly as described.

If you don’t see what you are looking for, please call us. We frequently develop new offerings at the request of our clients.


Some webinars are good, and some are not. If the idea of distance learning causes you to yawn, it’s unlikely you’ve participated in one of our webinar programs. Our distance-learning instructors know how to maximize their allotted time, engage participants, and meet training objectives.


If you require training for an individual or need to train people working in different locations, our online training programs could be the answer. Some of these programs are proprietary classes, while others are available through our corporate training partners. The course overviews for these online programs are listed alongside our onsite training descriptions and labeled as online offerings.


The following chart lists existing courses and available formats.

Format Key

B – Conference Breakout Session or Lunch Program

H – Half-Day Training Course

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