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Sep 22 2017

Virgin Atlantic Credit Card Account Questions #credit #card #questions #and #answers


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Virgin Atlantic Credit Card Account questions

Are you a UK resident?

Do you have a bank or building society account?

It’s easy, only takes a few minutes, and is totally secure.

Or if you prefer you can apply over the phone by calling 0800 056 5576. Lines are open 7am to 10pm Monday to Sunday.

What information do I need before applying?

  • Your bank sort code and account number
  • Your employment and salary details
  • Your address history for the last 3 years
  • Details of any current borrowings, loans, credit cards and overdrafts

Why does the Virgin Atlantic Credit Card Account have two cards?

When you open a Virgin Atlantic Credit Card Account you’ll be sent an American Express® card and a Visa card. This is to give you more opportunities to earn Flying Club miles. Each of the cards will allow you to earn Flying Club miles at different rates.

To earn your Flying Club miles faster and maximise your rewards, use your Virgin Atlantic American Express® Credit Card. In places that don’t take American Express®, you can still earn Flying Club miles by using your Virgin Atlantic Visa Credit Card.

Will I definitely get an account?

We take our responsibilities as a lender seriously so we do have to take into account your age, status, financial background and your ability to repay.

How long will it be before I hear?

If you apply online between the hours of 6am – midnight, Monday to Friday, or 6am – 9pm Saturday to Sunday, you could get an instant decision. Outside of these hours, or if your application is referred to a Credit Analyst for a final decision, we’ll be in touch as soon as possible. Otherwise, and also if your application is referred for review, you can expect to hear from us within 7 to 10 days. If you have any questions in the meantime, just contact our customer helpline on 0800 056 7686.

How do you decide my credit limit?

You will be given one credit limit on your Virgin Atlantic Credit Card Account – the limit given is based on personal circumstances and applies to both cards.

Can I service my credit card account online and over the phone?

  • Pay your bill
  • View your PIN
  • View your account details, including balance, available credit, recent payments and transactions
  • Transfer a balance and pay other bills
  • Request a credit limit increase, request a new PIN, view your statement and more

Alternatively you can access your Virgin Atlantic Credit Card Account 24/7 using our online service, or by calling MBNA on 0800 056 7686 between 7am – 10pm, 7 days a week.

Do I get a PIN for each card?

When you’re accepted for a Virgin Atlantic Credit Card Account, we’ll send you a PIN. Your PIN will be the same for both your Virgin Atlantic American Express® Credit Card and your Virgin Atlantic Visa Credit Card, however we will send you two separate PIN letters – one per card.

You can change your PIN at most cash machines. If you want to change your PIN from the one we’ve given you but still want your Virgin Atlantic American Express® Credit Card and your Virgin Atlantic Visa Credit Card to have the same PIN, you will need to change both PINs separately – changing one will not automatically change the other. You can also choose a different PIN for each card if you’d prefer.

Do I have to activate both cards?

To activate your White or Black Credit Card Account please call us on 0800 854 767 or visit www.virginatlantic.com/activatenow – you only need to do this once (not once per card).

Can I add an additional cardholder to my account?

You can add up to three additional cardholders to your account at no extra charge. One of these can be added during your application process and up to two more can be added simply by selecting the appropriate tab within Online Card Services.

Any additional cardholder(s) must be over 18 years of age, reside at the same primary address, and have a relationship of close family member (defined as; spouse, child, parent, sibling or domestic partner).

Will I be able to see my Virgin Atlantic American Express® Card spend and my Virgin Atlantic Visa Card spend separately?

Yes. Your spend on each card as well as mileage earned, will be broken down on your monthly statement as well as in Online Card Services .

Balance transfers, money transfers and card purchases. 2 of 6



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